Crystal Herrera Heredia Email and Phone Number

- Transformed raw clinical data into actionable insights using Excel and Alteryx.- Conducted independent analyses of diverse datasets to uncover trends and support strategic decisions.- Created clear and impactful presentation materials with PowerPoint for executive briefings.- Analyzed and compared Behavioral Health year-to-date data for 2023 and 2024, identifying trends and recommending improvements for clinical staff under the Mental Health department across 6 different clinics.-Updated and organized visual data representations for the Clinical Operations such as visit volume, no-show rates, and same-day cancellations.- Completed a 20-hour Udemy Excel certification course to enhance data analysis skills.- Earned a micro-credential in Alteryx, demonstrating proficiency in advanced data preparation and workflow automation.

-Provide companionship and emotional support to patients.-Engage in conversation with patients and read to them.-Organize and assist with activities for patients, such as games and crafts.-Staff information desks, offering directions and general information to visitors, patients, and staff.-Help with administrative tasks, like filing, data entry, or assembling informational packets.-Prepare patient rooms and provide comfort care by tidying up patient areas, offering blankets, and pillows.-Support medical staff with non-clinical tasks like restocking supplies and preparing patient rooms.-Help with event planning, setup, and coordination for hospital events, fundraisers, or health fairs.-Represent the hospital at community events and health fairs to promote awareness of hospital service

-Successfully promote and enroll customers in the store's rewards program, achieving the accomplishment of signing up the most people in the rewards program.-Provide friendly and helpful customer service, assisting shoppers with inquiries, locating products, and offering product recommendations.-Operate cash registers to process sales transactions accurately and efficiently, handling cash and card payments.-Support sales events and promotions by setting up displays, placing signage, and ensuring products are well-stocked.-Participate in general store upkeep, including cleaning, organizing, and maintaining a safe shopping environment.-Collaborate with fellow associates to ensure smooth store operations and support one another during busy periods.-Address customer concerns and complaints in a courteous and professional manner, aiming to resolve issues to their satisfaction.

-Using hand scissors, pick grapes of the highest quality, leave them on a tray, and transport them to the bank with a special wheelbarrow which is then packed by another member of the team. -Work standing all the time. -Work under pressure that certain boxes are expected at the end of the day and work in high temperatures.

-Familiar with EPIC care software.-Prepare patients for examinations, take vital signs and keep track of their medical history- Receive calls, schedule patients, check in patients, and call patients to pick up medications-Checked in medications with the supervision of MA and LVNs-Able to shadow MAs, LVNs, and Physicians

-Managed Customer Complaints and questions. -Awarded Drive-Thru Specialist and promoted to Crew-Trainer. -Knowledge of proper cash handling procedure. -Provided excellent customer service.-Trained new employees on food procedures and communication style.