Crystal Hill Email & Phone Number

Conshohocken, Pa, Us

Conshohocken, Pa, Us

Prospect for new business through solicitation, networking and cold calling. Manage key sales and account retention relationships.Soliciting corporate rate business from business travel agents.Actively promoting and selling the hotels bedroom and facilities.Provide weekly reporting on sales activity and target performance to management.Record the progress of all sales inquiries and translating them into monthly reporting.Actively up-selling each business opportunity to maximize revenue.Book and Cook all Corporate and Association Groups.Provide a detail description on a Banquet Event Order to ensure the hotel will execute the clients needs.

Langhorne, Pennsylvania

Respond to all guest inquires in a professional and timely mannerMonitor monthly occupancy to ensure that contracted blocks are used and sold to capacityIncreasing RevPar and gaining market share versus our competitive set through aggressive direct sales effortsUtilizing revenue management techniques by profitably negotiating room rates and function space commitments in order to enhance the hotels financial performanceEstablishing new client base through outside prospecting and B2B sales, telephone prospecting and internet prospectingProvide excellent customer service to build customer loyalty and client base

Mount Laurel, Nj

Managed the sales budget; review regularly with General Manager and Regional Director of Sales.Communicate with front desk and all departments regarding group businesses, negotiated accountsProcessed weekly and monthly reports and forecasting to Regional Director of Sales and General Manager.Directly responsible to generate revenue for this property using various marketing/ sales tools and web based distribution channels.Research competitor’s sales team strategies to identify ways to grow occupancy and RevPAR and increase market share.Conduct sales calls to acquire new business and/or close on businessExecuted weekly goals such as Account Maintenance, Appointments/ Networking, Outside Sales Call, Site Tours and Telephone/ Internet Prospecting

Bucks County

Manage market segmentation (Social, Military, Educational, Religious and Fraternal Work with Regional), while working towards monthly and quarterly productivity and sales goals.Follow-up with potential leads through calls and site visits.Remain current with sales policies and selling techniques with a strong emphasis on maximizing Revenue per Available Room (RevPar).Generate and manage reports, productivity tracking, space management, and develop client accounts through database systems.Setup billing packages, rooming list and floor plans to assure clients of guest placement and consistent revenue tracking of services.Manage account deposits and receivable accounts from clients to assure timely payment of services.Conduct thorough site inspections to assure client satisfactory with property.Attend company expo events to meet with staff members across the country to discuss services and operations and expectations from different departments.Manage and oversee events to manage daily operations to assure services are rendered to clients as promised. Identify, schedule, and meet with potential customers to discuss amenities and additional stay benefits.

Philadelphia, Pa

Helped open property as well as prospecting to gain clients.Created turnover sales files, as well as created Banquet Event Orders to ensure a great stay/ meeting for hotel guest and clients.Coordinated and responded to all requests of Hotel for prospective business Merge and created all contracts for tentative groups from SalesPro.Presented meeting space and hotel rooms to potential clients. Prepared and sent out sales kits, brochures and client packages as requested. Made sure all incoming calls were answered in the sales office.

Greater Philadelphia Area

Utilize administrative skills by answering phone, completing follow up calls with prospective clients, and scheduling meetings to review potential events.Setup house accounts, apply checking/credit card holds to house accounts.Ensure hotel meetings, conferences, wedding parties, and all events are conducted in a structured manner while utilizing close contact with clients to meet all demands.Manage customer relations, scheduling, coordination of traveling arrangements for General Manager and Director of Sales.Maintain inventory levels and ordering of supplies. Update and maintain databases, mailing and contact lists, and client information.

Greater Philadelphia Area

Check guest into hotel, while assuring proper identification and payment is received.Provide customer service to meet guest requirements and fulfill all needs. Follow procedures and posting charges, cashing checks, safe deposits and refunds, as well as maintain house bank.Handle all incoming and outgoing phone calls while responding to guests requests.Provide guests with appropriate room assignments, room keys, directions to rooms, while up-selling when appropriate.Facilitate guest departures providing accurate statements and ensuring guest satisfaction and collecting all payments due.Collaborates with other departments in keeping the room status reports up to date.