Crystal Holt-Romo Email & Phone Number

Dallas-Fort Worth Metroplex

Responsible for overall passenger safety during all points of plane transportation Assisting passengers and providing leadership during flight irregularitiesProvide best customer service experience to all passengers during the flight serviceEstablish a positive image to the eye of the passenger

New York, New York

Visited vendor locations where Beauty Bakerie brand is soldEducate beauty advisors & customers about new products and the brand storyBe an advocate for vegan and animal cruelty free products that Beauty Bakerie brand offersMaintain display counter and inventory consistent and clean

La Jolla, California

Understood and communicated the kate spade brand aesthetic, brand philosophy and lifestyle to the sales team and clientEnsured the highest level of service is provided to all customers through extensive product knowledge and the completion of product profilesModeled and led the team by developing repeat business and maximized sales through proactive client outreachEducated team on sales plans, personal sales goals, store stats and drives team to achieve themContinuously contributed the highest sales performance to the boutiqueSpearhead in store events and create sincere connections through community outreach

La Jolla, Ca

In the absence of the Boutique Proprietor, the Benefit Assistant Boutique Proprietor is responsible for all aspects of running the Boutique business. Used all resources and tools to create the best atmosphere for our customers and employees. Maintained happy, cheerful, energetic and lived in the Benefit Spirit.Achieved daily/ weekly/ monthly individual and Boutique sales goalsDeveloped strategies to grow the businessValue people, build strong positive relationships, and treat others with respectContributed to the growth, learning and success of othersPersuade others through influence and collaboration as opposed to command and control

La Jolla

Develop relationships with customers and community for long term growth in a new boutiqueMaintain personal SPH of $100, as well as achieving store goalsLead by example and ensure each customer receives a positive brand experienceFocus on balancing retail and salon aspects of the business through successful cross selling

Greater San Diego Area

As Counter Manager I reported to the Sales Team Manager/Assistant Store Manager/Store Manager and ensures the uniform execution of the Macy's direction within their store. Responsible for meeting and exceeding goals established by Macy's and the cooperative vendor by coaching associates on how to sell, custom-fit service and build long-term customer relationships.Analyzed daily/weekly/monthly business and recommend strategies to impact business to Store Management and Vendor Account Executive Managed the achievement of counter sales plan by helping each associate meet or exceed personal SPH goals based on counter volume standard.Maintained and enhanced others’ self esteem Met or exceeded personal sales per hour goals A role model by demonstrating excellent selling skills and customer serviceExecuted successful promotions and special events/pre-sells/GWPs Drove sales through customer clienteling Worked with store management to optimize business to business

Greater Los Angeles Area

Assisted customers with make-up and skin care selections through personal, one-on-one interaction and sharing of cosmetic knowledge and expertiseSupported several Lancôme counter locations throughout Los Angeles Reached personal and team sales goals for large scale events

Achieved sales objectives by engaging clients in the following areas of a multi-expert brand: Skincare, Makeup, FragranceWorked closely with Lancôme National Makeup Artists teamPerformed full make-up applications for large scale beauty events at Nordstrom, Macy's and Bloomingdale's

Greater Los Angeles Area

Tutored and educated high school students in the Loyola Marymount community Created comfortable environment for students during learning experience

Greater Los Angeles Area

Assisted rag & bone team with new inventory showcase at the Chateau Marmont in Los Angeles Organized newest garment pieces in polished and pristine manner Performed team administrative tasks for showcase prep

Greater Los Angeles Area

Prep units by BCBG Max Azria, BCBG Generation, & Max & Cleo to ship for wholesale salesMaintain Los Angeles Showroom tidy and organized in order to maximize efficiencyOff-price checking inventory on ACS system, answering mainline telephone, & organizing purchase ordersPerformed routine filing tasks to maintain organization of business

Assisted Sonia Sharma in coordinating boutique weddings, bat mitzvahs, & bar mitzvahsAttended private clientele & vendor meetings to discuss planning details including invitations, flowers, décor, etc.Organized event photos and assisted Sonia Sharma develop business portfolio

Bachelor Of Business Administration (B.B.A.), Entrepreneurship

Activities and Societies: ASLMU member, Ignations (University service organization member)

Yoga Teacher Training

200 hour Yoga Teacher training in Bali, Indonesia.

General Studies

Activities and Societies: Southwestern College Outreach GEAR UP program; High school mentor and math tutor