The Digital Programs & Marketing Coordinator aids in the management of the design, execution, maintenance, and support of GSA's digital programs, events, platforms, and marketing efforts in a highly dynamic and collaborative environment. The primary role is with digital programs support to:Coordinate the design, execution, and upkeep of digital programs and learning content within the learning management system (GSA Enrich) and GSA’s websites and other digital platforms.Perform quality checks by continuously reviewing and updating digital platforms to ensure links and other responsive content are working properly.Coordinate the turnover of expiring content within GSA Enrich and websites.Provide customer service and end-user support to learners within our learning management system for routine system issues. For non-routine issues, coordinate resolution with GSA Enrich's vendor on behalf of the end-user, ensuring excellent customer service and timely support.Provide ongoing support to staff, program chairs, and faculty regarding their learning content materials within GSA Enrich; includes the scheduling, setup, launch, registration, and live events for the organization’s online programs, coordinating master webinar/podcast schedule, setting up integrated Zoom/CV event, setup registration and reminders, technology check with panelists/staff, hosting the webinar behind the scenes, downloading recordings and transcriptions/editing recordings/issue program evaluations, etc.Second, this role reports to the Digital Marketing & Services Manager to collaboratively work with the marketing team and staff to plan and implement the marketing campaigns and plans for the organization. This role may work with various marketing channels, including email, website content, learning management systems, social media, etc. Implement marketing tactics, collect market data, and manage daily administrative tasks for the marketing team.