Crystal J. Email & Phone Number

United States

United States

United States

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.Provided primary customer support to internal and external customers.Answered customer requests promptly to avoid on-hold wait times.Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.Participated in team meetings and training sessions to stay informed about product updates and changes.Multi-tasked utilizing multiple screens, answering phones; chats; emails, operating various programs to complete tasks. Researched complicated cases without prompting to provide overall customer satisfaction. Provided thorough notes per customer engagement.

United States

Conducted community workshops to promote different programs and educate the public on available services.Acted as the main point of contact between management and community organizations.Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication, and consistent issue resolution.Created and implemented community-based programs to improve literacy for low-income children.Increased program outreach by building strong relationships with educators and community leaders.

United States

Approved, reviewed, and edited content flowing to the website platform.Used content management system to analyze user engagement and website traffic metrics.Directed content of platform by gathering information and integrating data from other departments.Monitored website analytics and metrics to track content performance and identify areas of improvement.Conducted regular content audits to identify gaps and redundancies of content.Managed content distribution to online channels and social media platforms.Acquired in-depth knowledge of content areas to provide effective edits.

United States

Collated classroom materials to help teachers prepare for daily instruction and activities.Provided support to help students with special needs learn and grow.Applied specialized teaching techniques to reinforce social and communication skills.Supported student learning objectives through personalized and small group assistance.Collaborated with other instructional assistants and teachers to provide comprehensive support to students and deliver instruction aligned with curriculum standards

United States

Evaluate sensory characteristics of a variety of food products daily, while training my palate. Documenting, sharing opinions, observations, descriptions based on vocabulary development, training and profiling guidelines, performed biweekly testing on products.

United States

Weighed letters and packages and calculated costs based on classification, weight, and destination.Loaded letters onto processing equipment, removed non-processable letters, while maintaining continuous sorting feed.Proved successful working within tight deadlines and a fast-paced environment.Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.Monitored performance of all processing machines to identify and address any operational issues.