Document and maintain accurate customer information in the CRM system (contact information,preferences, Service Requests, inquiries, complaints, comments, action taken, etc.). Timely and accurate response to requests from both customers and sellers, strive to resolve issues correctly the first time.Escalate inquiries to appropriate resources (Operations, Category Management, Finance, Replenishment,etc.) or external vendors, as needed.Maintain ownership of all follow up communication from escalated inquiriesRunning and Auditing reports for Recovery Express and other detailed reports, per SupervisorAudit, Key and Communicate for large Casino Orders

Document and maintain accurate customer information in the CRM system (contact information,preferences, Service Requests, inquiries, complaints, comments, action taken, etc.).Timely and accurate response to requests from both customers and sellers, strive to resolve issues correctly the first time.Escalate inquiries to appropriate resources (Operations, Category Management, Finance, Replenishment,etc.) or external vendors, as needed.Maintain ownership of all follow up communication from escalated inquiries.Running and Auditing reports for Recovery Express and other detailed reports, tasks per Supervisor.Audit, Key and Communicate for large Casino Orders

Enhanced customer service support by processing an average of 180 requests weekly via phone and email, ensuring a consistent satisfaction rate of 95%.Successfully customized the CRM with the latest tools, reducing customer response time and improving the accuracy of tracking requests and solutions.Conducted thorough audits of internal data and processes, sampling and initiating strategic changes.Meticulously recorded all customer interactions in the CRM, contributing to robust data integrity and enabling the identification and resolution of recurring issues.

Provide outstanding customer service and builds excellent rapports with Salesmen in the state of Indiana territory. Caters and supports Indiana Salesmen and provides any customers questions and needs. Prepare invoice bills, credit returns, statements and keeps weekly and monthly reports to date. Process and record ACH, check, credit card and monetary payments to reconcile expenses to general ledger. Maintaining Indiana customer gaming license data through state websites and state contacts. Maintaining customer perm files and updating information as needed. Maintaining customer aging's and credit limit reviews weekly. Prep and preparing monthly statements to all customers with balance due. Maintaining customer collections accounts and preparing for legal team. Carry out administrative duties, including answering phone calls, responding to emails. Running multiple reports to balance all companies sales, aging and receivables at end of everyday. Prep, box and store all end of year filed documents. Occasionally answers switchboard and front desk duties.