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@usaa.com
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Crystal Taylor is listed as Organizational Change Management | M.S. | MBA | CCMP | Prosci CCP | SHRM-CP | CPM | ITIL 4 | Published Writer at USAA, based in San Antonio, Texas, United States. AeroLeads shows a work email signal at usaa.com, phone signal with area code 210, and a matched LinkedIn profile for Crystal Taylor.
Crystal Taylor previously worked as Sr. Change Partner - Strategy, Digital & Brand at Usaa and Sr. Organizational Change Manager - CDO at Marathon Petroleum Corporation. Crystal Taylor holds Master Of Science - Ms, Organizational Development And Leadership from University Of The Incarnate Word.
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AeroLeads found 1 current-domain work email signal for Crystal Taylor. Compare company email patterns before reaching out.
I’m an Organizational Change Management and Organizational Development enthusiast with a creative approach to building change strategies and plans that deliver tangible and sustainable ROI. I enjoy practicing OCM at the project, portfolio, and enterprise investment levels. My change experience spans IT, HR, CFO, Marketing, Strategy, Digital, Contact Centers, and other disciplines within in the Financial Services, Energy and Non-profit sectors. My driving force is scaling capabilities that support individuals, leaders and teams in our VUCA world, to create learning organizations, long after a project engagement. My career, especially at USAA, has given me the amazing opportunity to work in many capacities, including operational people leadership, program / project management, P&L accountable roles, and shared services. The common denominator has always been Change. This unique opportunity for breadth and depth, has taught me how to anticipate stakeholder needs and to navigate organizational dynamics.Gray space and ambiguity is where I live and thrive!RESULTS: With cross-functional teams, project teams and executive support, I have:* Pioneered change framework for an F40 in the 1st 30 days, while leading an ITSM transformation.* Designed and executed change strategy and plans for a talent and comp structure for 36K employees.* Achieved a 32% sales increase for two high-ROI products within 30 days of contact center change.* Co-patented a business model for insurance and banking products, across verticals for improved CX.AWARDS:* Recognized by CEO for building and launching a new product.* Co-invented a FinServ Op model: Patent# US8712909.* 100% Gallup employee sat in every people leadership role I’ve held.* “Innovator Champion” - bringing employees’ ideas to life.* “Distinguished Leader of the Year” and “Chairman’s Award”CLIFTON TOP 5:Strategic, Activator, Individualization, Achiever and LearnerADDITIONAL ROCKET FUEL:Leading collaborative, cross-functional teams, partnering with executive leadership, project teams and SMEs to minimize disruption. Writing in any capacity, producing comms like White Papers, speeches, leader talking points, FAQs, etc., and overcoming resource constraints.OPEN TO:*Authoring / co-authoring*Speaking engagements *Connecting, learning and sharing best practicesCrystaljonestaylor@gmail.comCrystaljonestaylor.com210-865-6448
Listed skills include Change Management, Management, Project Management, Organizational Development, and 63 others.
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San Antonio, Texas, US
Manage portfolios of change at the investment level for enterprise-wide initiatives targeting top-line growth and optimizing expense, digital advancement, marketing technology, compliance and restricted projects that advance the mission for members, employees and partners.Consulted Texas’ Fort Worth Star Telegram news outlet for a business piece inspired.
Findlay, Ohio, US
Built and gained leadership approval for a change management framework, for a Fortune 32. Implemented ITSM ways of working within the IT organization. » End-to-end ITSM Transformation managed by integrating with the PM execution team through the duration of the project lifecycle.» Leveraged human-centered design skillset to overcome change risk and.
San Antonio, Texas, US
Designed strategy, consulted and gained buy-in from Talent Management and compensation AVPs to execute an OCM plan for an enterprise-wide HR talent assessment program, compensation structure change for 36k employees. » Influenced leadership to take a One Team approach, while performing change impact and readiness assessments, which surfaced the need to.
Independent management consultant providing diagnostics and interventions to support business goals through the power of strategy and human capital.» Produced diagnosis, interventions, job design, succession planning and career pathways, reorganization, identified the need and conducted VoC and VoE to support data-driven Board-level strategic plan.
San Antonio, Texas, US
Devised unique strategies and implemented simultaneous change interventions by leading cross-functional teams to manage 2 of the Top 10 markets for the auto insurance product line. ————> Notable Success Highlights: » Revitalized Top 10 (revenue and customer volume) market with $53M profit gap and 15% in profit loss into a lucrative market, resulting in a.
San Antonio, Texas, US
Bridge and liaison between banking and insurance lines of business (LOBs), specifically assigned to the people-side of change initiatives and product marketing. Strategized and executed internal and external messaging and campaigns to create holistic, integrated product experiences, ensuring executive alignment and assessing impact to customers and.
San Antonio, Texas, US
End-to-end program owner. Uncovered client needs, determined strategy and developed training and communication plans and proposals for project delivery, resulting in improved efficiency and effectiveness in programs and operations. ————> Notable Success Highlights:» Executed organizational change management for a division of 3.5K employees, curating.
San Antonio, Texas, US
Interviewed, hired, trained and managed adjusters.———> Notable Success Highlights: » Hand-selected as SME for VP-level Six Sigma project with 6 Directors to map proper vehicle inspection process improvements for customer experience after an auto accident. Project affected entire USAA claims department of approximately 3,500 employees across 4 locations and.
Served as an individual contributor in the non-profit sector.Individual contributor, people leader snd staff role in publicly traded company.
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Crystal Taylor works for USAA.
Crystal Taylor is listed as Organizational Change Management | M.S. | MBA | CCMP | Prosci CCP | SHRM-CP | CPM | ITIL 4 | Published Writer at USAA.
AeroLeads has found 1 work email signal at @usaa.com for Crystal Taylor at USAA.
AeroLeads has found 1 phone signal(s) with area code 210 for Crystal Taylor at USAA.
Crystal Taylor is based in San Antonio, Texas, United States while working with USAA.
Crystal Taylor has worked for Usaa, Marathon Petroleum Corporation, Strategy Rocket Business Solutions, Llc, and Additional Notes.
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Crystal Taylor holds Master Of Science - Ms, Organizational Development And Leadership from University Of The Incarnate Word.
Crystal Taylor is listed with skills including Change Management, Management, Project Management, Organizational Development, Risk Management, Strategic Planning, Operations Management, and Vendor Management.
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