Leading delivery and change for data programs within the Enterprise Change Office, currently focused on enabling Enterprise Data Governance.

Experienced and results-driven leader and Business Consultant providing custom solutions to clients leveraging expertise in operating model design, pricing strategy, business process re-engineering, project management, organizational structure, and change management. Serving small and mid-size business owners as a fractional COO in all aspects of the business lifestyle - from startup, to growing and scaling, to transitioning out (M&A, retirement, succession planning).Client highlights include:• Performed several organizational assessments to evaluate current business performance to include: org structure, people, key processes, systems, financials and profitability. • Acted as a fractional COO for an accounting firm leading project teams to success to include development of a business metrics dashboard, employee scorecards, process optimization of new customer onboarding process, and employee programs to include development of onboarding program, roles, career paths, and updated compensation packages.• Led development and implementation of multiple metrics dashboards focused on key business performance indicators including: revenue, margins, sales pipeline activities, customer satisfaction, employee satisfaction.• Led development and implementation of new pricing models for multiple service business to improve profitability and margins. • Led Value Stream Mapping / process improvement workshops to identify and size pain points, ideate on solutions, and working with teams to implement improvements to improve efficiency, quality, and employee and client experiences.www.crystalconsulting.info

As a strategic leader, I built and lead the establishment of a Business Advisory Services Division within a Financial Consulting Firm. Our consulting services are focused on obtaining and retaining the right talent, fostering excellence in employee experience, optimizing processes and the ways in which people work, and building financial sustainability. Designed, built, and deployed a proprietary organizational assessment focused on key drivers of employee retention, talent optimization, employee experience, process optimization, and financial sustainability that ultimately builds the blueprint of what is needed to make an organization thrive.We serve a diverse client base with tailored solutions, including: professional services, financial industry, entertainment, education, real estate, healthcare and technology.

As a leader in Business Advisory Services, I led the design and implementation of new services: VSM and Process Optimization and in new client development: SMBs. I also led efforts to grow and develop our team by designing and implementing an employee onboarding program and consultant learning program across all levels, from early career to seasoned leaders. Provided strategic consulting for several engagements including:Pacific Dental Services Designed the change management strategy and communications plan for transitioning PDS into a data-focused organization through a journey of standing up a Data Governance structure and Master Data Management. Capital Group Led project to modernize 300+ job descriptions. Oversaw project management, ensuring timely and budget-compliant development while surpassing initial scope. Devised change management strategy assessing stakeholder readiness, impact, and crafting comprehensive communication and engagement plans.Lugano DiamondsLed strategic initiatives enhancing production processes for a luxury jewelry brand, delivering immediate efficiency gains and future scalability. Directed cultural assessment and transformation initiatives, fostering empowered, solution-oriented teams with enhanced collaboration. Allergan AestheticsLed Change Management and Customer Communication workstreams, overseeing a large team of specialists from designers to training facilitators. Designed, developed, and led the Change & Adoption strategy of a B2B Customer Loyalty Program to deepen partnerships. United HealthcareLed change management efforts to drive adoption of a new digital design system intended to assist website and app owners of a large healthcare organization to create consistent branding, messaging, and user experience across several sites. ExpressAssessed and determined change management strategy and recommendations for a new customer loyalty program relaunch affecting all sales channels of a major apparel retailer.

As the Engagement Leader for Chemical Abstract Services (CAS), I oversaw our consulting team to ensure successful client delivery while also growing our footprint with the client, who represented $1-1.5MM in annual business for our small firm.Provided strategic consulting for engagements including:• Chemical Abstract Services (CAS)Strategically established and led two new vital functions: Operational Excellence and Organizational Change Management Center of Excellence. Developed comprehensive project portfolios, methodologies, structures, and training. Directed successful projects and supervised specialized teams in these domains.• Cardinal HealthLed training strategy and facilitation for end-to-end testing of a very large SAP implementation.

Responsible for leading major change efforts for the manufacturing excellence organization to include: stakeholder mapping, change readiness of affected groups, development and implementation of projects, communication plans and risk management plans. Designed and implemented the technical training strategy for the manufacturing facilities as well as the design and global implementation of an online succession planning tool.

Managed pricing controls processes and auditing protocols while leading process improvement efforts across Pricing, Finance and Sales teams to ensure accuracy, quality, and compliance.

Led Continuous Improvement efforts to include Portfolio Management, Kaizen leadership and Lean Six Sigma training across several product testing laboratories in. Responsible for designing the portfolio management and prioritization for Continuous Improvement activities as well as leading efforts to create a culture of Continuous Improvement, provide employee training to build capability and provide Kaizen leadership for several process improvement efforts. Projects spanned from improving process flow, productivity, quality, throughput, and safety while decreasing defects to improving employee work culture.

Laboratory Operational Lead and Quality Coordinator of the Acoustic Research Center and Thermal Applications Lab. Responsible for training, audits, quality control, Lean initiatives and process improvements, project planning, customer communication, testing, data integrity, acquiring new customers, increasing lab productivity, and marketing. Led the laboratories through many change initiatives during her leadership of the labs, including implementation of a full Quality System.