Handmade Tie-Dyes & Intention Candles in Vintage CupsFind us on Etsy or at our local farmers market!

• Focus on building long-term relationships with clients with personalized notes and styling tips.• Maintain a broad knowledge of clothing and accessory inventory including fit, style, age appropriateness, and price points.

• Worked with Aurora engineering team to better implement new data base processes• Created presentations and kept OneNote updated for fellow CSRs to reference during new processes • Trained onboarding contract support representatives • Supported all East State & Local Government accounts, 18 states • Created renewal and net new contracts for services sales team to ensure timely renewal and new revenue • Processed contracts, purchase orders and service agreements to guarantee timely activation of services • Assisted in managing pipeline for forecast committed and uncommitted accounts • Implemented CompassOne to create renewals, net new, add-ons and extensions • Utilized multiple applications (Clarify, Unicorn, PaperVision, Microsoft Teams, MSX-CRM)• Collaborated with Microsoft legal team to ensure each region’s customer requirements were met • Worked closely with operation specialists when processing mixed deals in CompassOne • Obtained invoices on behalf of the customer to ensure prompt payment

• Used electronic filing system and office software such as Excel, Google Doc. as well Salesforce. • Measured and optimized the effectiveness of marketing campaigns at all levels.• Conducted background research on prospective vendors.• Generated leads for Microsoft’s engineering team.• Developed and implemented a new methodology to support goals of the program.• Discovered new lead generation channels and test their effectiveness.• Used MS Excel to create a comprehensive market analysis.

•Provided guests with education and experience in the product. Communicate special features, benefits, fabric, usage and care.•Demonstrated within the company attitude of fun, respect, support, empowerment, encouragement, passion, and interaction of lifestyle in yoga, health and fitness.•Ensured guests are aware of information and resources regarding yoga and other health, fitness, and related community information.•Received and processed stock sent from the warehouse, involving: unpacking, tagging, sizing merchandise as required.

•Evaluated, prioritize organize and delegated work schedules within the office environment •Used electronic filing system and office software such as Excel, Salesforce, QuickBooks, ReRun and Xero to store documents. •Entered clients payment into system on a weekly basis ( Internal & Clients) •Initiated collections proceedings against accounts past due for clients•Greeted clients and possible clients •Managed incoming telephone calls, screening calls and directing them to the appropriate parties. •Recorded office expenditures

•Delivered outstanding service, exceed expectations and built long-term loyalty•Ensured superior customer service through scheduling appointments, taking phone calls, and ensuring all clients’ needs were met•Responsible for creating and issuing out monthly income statements •Maintained filing and inventory procedures•Managed employee pay roll•Daily deposit slip preparation

•Excelled at interpersonal communication as a result of answering and transferring phone calls, and responding to customer inquiries via e-mail•Systematized office files and created documents •Supported services for international students •Oversaw marketing for programs utilizing social media •Developed relationships with international guests and students, and study abroad participants •Established and carried out radio interviews with international guests for International Hour •Organized and implemented events to educate student body about international issues and culture

•Assisted customers with any purchase in the store•Informed the client about sells that are occurring within the company•Educated the customer about different products in the store. •Displayed products satisfactory

•Delivered outstanding service, exceed expectations and built long-term loyalty•Ensured superior customer service through scheduling appointments, taking phone calls, and ensuring all clients’ needs were met•Transporation for customers •Assisted in filing and inventory procedures•Assisted with employee pay roll•Daily deposit slip preparation