Crystal Keitz Email & Phone Number

Garden Grove

Typesetting, page layout, graphic design, and illustration for educational materials.• Created a book production process that improved the production process and allowed book production to begin sooner, reducing peak crunch times and increasing the time available to create quality products. • Assisted IT with the transition of the product archive to a new server, preventing server outages.• Proposed an updated product archiving process and standards to improve usability to server (in progress).

Fountain Valley, Ca

Train and supervise instructors, maintain and manage the facility, maintain the customer database, coordinate client scheduling, inspire creativity, self-confidence, and elevate art work by increasing the level of understanding of art fundamentals within the curriculum.• Increased student enrollment in the Cypress studio (34%) and the Fountain Valley studio (57%) by increasing parental understanding and trust in the program, fairly and quickly addressing undesired student behavior, and mentoring instructors.• Held the company’s only long-term private lesson.

Orange County, California Area

Project management, client relations, and live event coordination. Creation of assets for client shows, marketing materials for company promotions, and website rebranding.• Increased customer engagement during filming for marketing material production.

Orange County, California Area

Worked with studio co-founders to create an exciting and appealing front entrance experience and conference room setting for the new studio location in Lake Forest. Painted a scale model of infrastructure for product demonstrations and client meetings.

Glendale, Ca

Operations and logistics for the greater DIMG Quality Assurance department, Certification & Compliance, and Product Distribution teams for product distributed throughout North America, Europe, and South-East Asia.• Operating systems supported: Xbox, PlayStation, Windows, iOS, Android, Java, Brew.• Multiple concurrent projects with connected services.• Smoothly on boarded satellite studios and vendors to our global pipeline processes and software requirements without disruption to the product roadmap.• Establish and maintain unified process and standards across internal and external studios in multiple regions that ensured engagement, collaboration, and accountability in all teams.• Establish studio expertise through information management and dissemination, improving acceptance rates for client certification in all studios.• Facilitated cross-functional preproduction meetings to identify and resolve possible conflicts between client storefront standards and the desired product functionality.• Quickly evaluate and onboard new distribution channels globally, allowing additional revenue streams for products in production and those already on the market.• Manage vendor relationships: evaluate incoming vendors as potential service providers for production, post-production, and quality assurance departments; maintain contracts, invoicing, and relationships with existing vendors; evaluate key performance indicators for effective and high quality services; create and oversee processes for improvement in quality and efficiency.• Planned, trained, and transitioned the Quality Assurance division to Confluence, replacing closed linear reporting with transparent, modular data collection and on-demand reporting. (Jun 2013 – Aug 2013).

Operations and logistics for Quality Assurance, Software Porting, Certification & Compliance, and Product Distribution teams for product distributed throughout North America, Europe, and South-East Asia.• Operating systems supported: iOS, Android, Java, Brew.• Travel with sales and marketing teams to meet clients in person, engaging with technology, operations, and QA teams to improve communications, resolve technical issues, and raise confidence in Disney’s commitment to develop quality products.• Design and implement product lifecycle scheduling practices for the production pipeline that resulted in more accurate project forecasting.• Propose and maintain the yearly budgets for QA staffing and vendor services that ensured clear visibility and accountability to the finance and accounting department.• Create and maintain capacity forecasting processes for Operations and QA teams allowing flexible load balancing of multiple concurrent projects throughout all phases of testing.• Take on the role of producer for overflow production projects to ensure outlying regions are supported.• With the addition of the same responsibilities listed for the Senior Manager, Operations, but for mobile.

Lead a team that distributed final product to regional customers:• Games, graphics and audio - North America• Develop process and procedures to increase productivity and overall efficiencies of the team. • Provide training and mentorship to staff to increase capacity of individual team members. • Develop and maintain new process, documentation, and requirements between internal groups to reduce redundancies and errors as handoffs between teams progressed through product cycle.• Leverage our technical relationships with customers to improve communication and turn of product certification, reducing time to market.Achievements• Promotion to Sr. Manager, Product Delivery Oct 2007

Lead a team that distributed final product to regional customers:• Games - North America, Europe, Asia-Pacific• Graphics and Audio - North America• Maintain detailed delivery history and reporting. Collection and formatting of marketing assets and submission documentation. Archive final product and assets. Manage the technical relationship between customers and the mobile group. Communication of requirements updates to all internal groups. Train and supervise staff to support delivery schedule.Awards and Recognition• Promotion to Submissions Manager Mar 2006• Super Star Award Apr 2005 for attention to detail, communication and enthusiasm.

• Evaluated the needs of projects and coordinated with QA management to determine the size of the test team and allocate adequate staff and resources to my projects.• Created and implemented the project test plans according to each milestone requirement.• Scheduled team members to shifts, equipment, and groups to facilitate cooperative testing.• Trained new team members on the QA database and project expectations.• Coached new and existing testers on writing higher quality, investigative bugs.• Collaborated with the QA Manager to report QA staff performance for employee reviews.• Proactively sought feedback from production to keep testing relevant.• Attended focus testing to modify QA strategy based on new user behavior.• Spearheaded reviews with Compatibility Requirements Group prior to milestone deadlines.• Performed game demos for internal teams.

Bachelor’S Degree, Bachelor Of Fine Arts: Illustration, 3.90

BFA, Illustration with an emphasis in drawing and painting. The program focused on traditional skills of anatomy, form, lighting, color.

The Landmark Advanced Course, Landmark Curriculum For Living

Landmark Forum: Jan 2009 Landmark Advanced Course: Mar 2009 Seminar, Integrity: the Bottom Line: Mar - Jun 2009 Self Expression.

High School Diploma

Activities and Societies: Concert Choir - 4yrs, Choral Competition - 2 yrs, Madrigals signing group - 2 yrs, Drama Club - 3yrs, Year Book.