Crystal Kidd Email & Phone Number

Milford, Pa, Us

Milford, Pa, Us

Chicago, Il, Us

• Responsible for the subscription renewal processes and procedures of Fixed Video MSI brands through the distribution to partner channels• Support distributor growth in MSI market share in the commercial markets that are served by our distribution partners through analysis of overall market trends, forecasts and development of strategic processes and procedures• Develop and nurture senior management relationships with MSI distributors to drive adoption of MSI’s portfolio of solutions• Build and maintain strategic partnerships with key distribution channel representatives, facilitating collaborative efforts to facilitate programming around joint sales initiatives with MSI’s Sales Directors and Regional Sales Managers• Use and report on key metrics that drive strategic planning initiatives and program development• Provide product and solutions training to distributor’s sales team to ensure mind share and product application alignment• Utilize marketing to co-develop required tools and training materials• Lead the forecasting process to align with regional sales opportunities, local market trends, and existing inventory levels• Help facilitate POS reporting activities• Act as point of contact for renewal systems and process management issues between the channel and MSI• Use ongoing working relationships to drive competitive intelligence gathering in product performance, offerings and pricing• A command on managing a design strategy and matching it with corresponding discovery activities and design artifacts• Identify and address any need for channel trainings or training materials• Strong judgment and hands-on experience in creating, maintaining explaining appropriate experience mapping artifacts (i.e. Customer Journey Map, Service Blueprint etc)• Connect discovery activities and artifacts to inform recommending user-centered solutions

Chicago, Il, Us

Results-Driven Contracts Manager with Over a Decade of Expertise. With a proven track record in contract negotiation, management, and revenue optimization, I bring more than ten years of experience to the table. My accomplishments include surpassing revenue targets, reducing churn, and strengthening customer relationships. I specialize in customer service, strategic account management, and identifying upsell opportunities. Additionally, I excel at co-terming subscription terms, mitigating churn, and fostering collaborative partnerships with key stakeholders. I am actively seeking a challenging role where I can leverage my strategic skills to drive business growth and enhance customer satisfaction. Key Skills● Contract Negotiation● Revenue Optimization● Customer Relationship Management ● Account Upselling● Subscription Management ● Experience with Salesforce, with a preference for SaaS industry knowledge● Risk Management

Framingham, Ma, Us

-Rave Mobile Safety was acquired by Motorola Solutions-Results-oriented Renewal Specialist with a proven track record in driving Net Revenue Retention by reducing churn and identifying expansion opportunities. I excel in leading the end-to-end renewal process, proactively engaging customers well before contract expiration. My expertise lies in negotiating pricing and terms to ensure timely renewals while managing all aspects of the contract lifecycle. I collaborate seamlessly with internal stakeholders and partner closely with the Finance team for efficient collections efforts. My outstanding performance has earned me fast-tracked promotions, demonstrating my ability to identify upsell and cross-sell opportunities.Key Achievements:• Churn Reduction: Successfully reduced churn by 90%, contributing to improved customer retention.• Revenue Expansion: Identified and capitalized on 28% expansion opportunities, resulting in increased net revenue.• Efficient Contract Management: Managed the entire contract lifecycle, ensuring timely renewals and compliance.• Collaborative Approach: Collaborated effectively with internal teams and Finance for seamless collections.

--Alert Solutions was acquired by SwiftReach which in turn was acquired by Rave Mobile Safety--Dynamic Account Manager with a proven ability to drive new business growth by establishing robust client relationships and positioning myself as a trusted advisor. I excel in cultivating and sustaining partnerships with key vendors, resulting in the successful acquisition of new clientele. My approach involves customizing solutions to meet specific security requirements, overseeing the entire customer journey. By exceeding revenue-based targets, I contribute to the organization’s success.Key Achievements:• Client Acquisition: Successfully onboarded 250 new clients through strategic relationship-building.• Vendor Partnerships: Cultivated strong alliances with key vendors, expanding our network.• Customized Solutions: Tailored security solutions for 225 clients, ensuring optimal protection.• Revenue Growth: Consistently surpassed revenue targets, driving business profitability.