As a Sales Professional at OTBx Air, I've brought a wealth of experience and expertise to the role. My strategic approach, combined with my authentic and humble leadership style, has made a significant impact on our sales team, driving us toward excellence.One of my standout qualities is my innate curiosity and genuine interest in understanding our clients. By taking the time to comprehend their unique objectives and challenges, I forge authentic and long-lasting relationships grounded in mutual understanding. My track record is a testament to my results-driven leadership style.In my first year in the Sales department, I've achieved remarkable results:• Exceed sales targets, driving the department to meet and surpass company goals• Hired and trained Sales Agents and Virtual Assistances on Lead Generation • I actively participate in enhancing quality control and procedures year-over-year• I demonstrate a consistent ability to reduce costs within the Sales department• My expertise lies in managing client onboarding and maintaining regular check-ins with executive clients• I've developed ROI-driven strategies and developed companies profit margins• Diffusing escalated or emergency situations, contributing to high customer satisfaction• I proactively build community and enhance customer conversion rates by providing valuable resources• Developed onboarding procedures, including training videos, FAQ guides, and scripts• Trained and onboarded staff company-wide, offering a high-level overview of the Sales Department• Dedicated to fostering team building and a collaborative mindset through regular team engagement and organized events.• Actively involved in supporting all departments through weekly meetings, contributing valuable insights and industry knowledge to enhance the business.My exceptional skills and dedication continue to drive sales growth and enhance client relationships. My contributions have made me a valuable member of the OTBx Air team.

Crystal is an expert in effectively managing the department, high-end executive accounts & company wide emergency situations. With a strategic approach, she is skilled in empowering her team, building strong relationships, exhibiting authenticity & humility in her leadership style.One of Crystal's key strengths is her exceptional customer curiosity & genuine interest in connecting with clients. By taking the time to understand their goals/challenges, she builds authentic long-lasting relationships based on mutual understanding. Known as the Day Maker, she has a proven track record of high client rention, high customer satisfaction rate, & is an expertly at defusing escalated or emergency situations, . Her ability to consistently exceed KPIs & company goals is a testament to her results-driven leadership style.• Exceeding departmental KPIs and Company Goals for over 3 yrs• Increased overall quality control and procedures y-o-y• Assisted in Development, Launched the OTBx Air Portal and a White-Label App• Reduced costs yearly by 5% in the Customer Care Solutions Department• Managing client onboarding & ongoing weekly check in’s with assigned executive clients• Developed ROI-driven strategies quarterly, leading to an increase in department revenue• Expertly defuses escalated/emergency situations, ensuring overall high customer satisfaction• Increase community & customer conversion by preemptively providing resources that help people• Developed comprehensive onboarding procedures, including Training Videos, FAQ Guides, & Scripts• Successfully trained & onboarded all staff in the company providing high-level overview of CCS Department• Possesses in-depth knowledge of the OTBx Air product, training clients, & effectively onboarding new products• Fosters team building & a team-player mindset through monthly team engagement/organized events• Support all departments through weekly L10 meetings, providing insight & industry knowledge to improve the business

Crystal Larocque worked as a full-time Real Estate Administrator and Social Media Manager for Dan Cooper Group in Oakville. She was recruited by Dan Cooper and Susan Hannah for the position.Crystal provided valuable insight and direction into social media growth channels and worked towards increasing brand recognition through social platforms and community events. She was responsible for creating, managing, and organizing influencer networking events, and provided direction on marketing plans and budgets.In her role, Crystal effectively managed invoicing and outgoing payments, and geo-targeted sales areas through traditional marketing initiatives. She also increased the sphere of influence by adding preferred industry partners.Crystal was responsible for organizing and maintaining client files to ensure current information on prospective buyers. She created and distributed written correspondence to both current and prospective clients.As part of her administrative duties, Crystal utilized legal terminology, procedures, and documentation. She updated databases, answered telephones, and handled mail distribution. She had full broker loading capabilities and was involved in the preparation of MLS data sheets, MLS comments, and worked directly with clients for residential and commercial sales and leases.

As an Agent Support Coordinator and Dynamic Agent Coordinator at Royal LePage Real Estate Services Ltd., Brokerage's Glen Abbey Branch, Crystal Larocque assisted in coordinating all Dynamic Agent Training for three offices in Oakville. This industry-leading professional development program, exclusive to the Royal LePage Corporate Brokerage, offers sessions in real estate fundamentals and keeps experienced REALTORS® up to date on regulatory changes, marketing concepts, technology, and best practices.Crystal was recruited by the Manager of Lakeshore Office to work with Royal LePage Real Estate's Vice President of Business Services, Debra Harris. She was responsible for training all new front-end staff and assisting new agents with training on MLS, Offers, and other related tasks. With her exceptional coordination and communication skills, Crystal ensured that training sessions were conducted effectively and new employees were equipped with the knowledge and tools needed to succeed in their roles.