I facilitate the end-to-end operational purchasing process, ensuring the accurate and timely execution of tasks such as processing purchase requisitions, requesting quotes from vendors, and resolving issues related to product delivery, term negotiations, and invoicing. I establish new vendor relationships through the new vendor onboarding process. I create weekly open purchase order reports for three locations, monitoring overdue orders and liaising with vendors and internal stakeholders as needed. By collaborating with internal teams such as engineering, maintenance, production, and accounting, I align procurement activities with business goals, ensuring deliveries meet order specifications while addressing any backorders or missing products and invoicing issues.

As an instructor for the College of Professional Studies, I teach 5-week online associate and bachelor-level courses, including Online Success in Professional Studies, Introduction to Adult Online Learning, Introduction to University Writing, Customer Service, and Organizational Leadership Practicum. I create and update course content in the Savant Virtual Campus LMS, fostering an engaging learning environment through effective use of course materials, weekly interactions, and constructive feedback. I monitor student attendance, track performance, address issues, and provide timely feedback and grades to ensure student success.

As the Primary School Certifying Official, I was responsible for reviewing and certifying all military education benefits, including VA chapter benefits, federal tuition assistance, and TN STRONG, while counseling over 180 students on benefits, enrollment, academic progress, and financial matters. I ensured compliance with all federal VA/DoD and state regulations, including federal and state audits, for Bethel University’s military programs. Additionally, I developed and implemented a comprehensive system to track military student enrollment, billing, document management, benefit certification, and reconciliation, while creating a streamlined file and document management system for military-affiliated students. I also certified and reconciled student military benefits through VA and DoD platforms such as Enrollment Manager, Tungsten, and AI Portal.

Managed the financial aid workload for 700-800 on-campus and modular students annually, overseeing all packaging processes and leading a team of up to six employees. Maintained up-to-date knowledge of federal and state regulations through active memberships and training with NASFAA and TASFAA-TN. Proficient in SQL programming and database management, I coordinated financial aid packaging for seven modular programs, developed and implemented a paperless system that reduced the office supply budget by 75%, and introduced NextGen Dynamic Forms for e-forms. Additionally, I initiated the migration of all modular students to the CAMS student ePortal.

Implemented and managed admission and enrollment processes, including data entry, application processing, and office functions, while evaluating and processing student applications and acceptances. Coordinated campus events such as Open Houses and Homecoming, and maintained website content for the Office of Admission. Contributed to staff development, training, and supervision, and served as the International Coordinator for incoming international students and recruiter for Spring prospects.

Developed and implemented a sales and marketing plan to achieve branch profit goals, leading to a promotion to manager after two years. Managed risk by overseeing worker's compensation and unemployment claims, while maintaining new client accounts and ensuring compliance with risk management guidelines. Facilitated payroll for temporary personnel and conducted weekly orientation sessions for new employees.