Crystal L. Email & Phone Number

Mountain View, Ca, Us

- Responsible for “Hybrid Service Communication” and “Context-Aware Access” areas for safe, reliable, and efficient cloud usage for Alphabet- Worked cross-functionally and drove “Hybrid Connect” and “VPC-SC” strategy and execution by connecting the technical pieces and Alphabet customer needs- Formulated Critical-User-Journeys (CUJs) and delivered both near-term and multi-year roadmaps that ensured the prioritization aligns with solving top user pain points and driving business impact

San Francisco, California, Us

- Strategized on Twilio Observability Stack (metrics, tracing, logging) for the next 3-5 years and delivered a long-range plan.- Driving an effort on delivering a best practice of Twilio Regional deployment and operation framework- Evolve operational tooling and processes to ensure safe and efficient operation of many regions

Fort Lauderdale, Fl, Us

- Sets strategic product roadmap & business metrics, define personae, use cases, and requirements based on market research, competitive analysis, user studies for Citrix’s SaaS solution on modern observability- Defines and built user experiences with designers from mock to pixel-perfect designs Works in an Agile development setting and drove backlog grooming and prioritization- Drives deeper integration with Open source ecosystem and commercial APM vendors partnership

San Francisco, Ca, Us

Sunnyvale, Ca, Us

Analyzed customer use cases, defined market requirements to help customers transit their infrastructure to next-gen to achieve business agilityEstablished close relationships with account, engineering, manufacturing and other cross-functional teams to deliver an NFV-ready carrier grade routerGuided tooling team to improve planning/tracking system that product teams use daily, improved efficiency with business oriented prioritizationPublished internal/external white papers and videos on the topics of automation, virtual MX to gain market traction

San Francisco, California, Us

Defined competitive landscape and strategy, developed collaterals that showed better value of own product compared to othersShowcased the flagship product in virtualized form running on Openstack environment, value added as an NFV-ready and Openstack-integrated solutionDelivered a live demo on a new video optimization feature in Tech Field Day to show a 99% saving toward video traffic consumption in branch officeEducated internal TME team as well as field SEs on cloud-ready branch / SD-WAN solution through both concepts and hands-on

San Jose, Ca, Us

Cisco Validated Design• Built pods for end-to-end solution with various Cisco platforms to provide fast, more reliable, and fully predictable deployment reference • Validated on "Campus Wired LAN" Design Guide with architects on a large-scale network• Performed comprehensive system testing to address customers’ requirements

San Jose, Ca, Us

Competitive Analysis • Tested Competitors' switches in multiple aspects to find their weaknesses (RFC testings, QoS, ACL, Failover, Multicast, etc.)• Authored multiple reports displayed the inability of above products to provide reliable networking services• Delivered competitive updates to partners and Business Units to influence the business and roadmap decisions.• Conducted solution/system testing and delivered analysis reports

San Jose, Ca, Us

Core Routing Business Unit ASR9K Platform Development TestQoS Feature Testing • Automated full metrics of L2VPN QoS classification and marking features• First one in the platform tested QoS with multicast and control packets Led Video Monitoring Feature Testing • Leveraged previous Video Monitoring experience to asr9k platform testing

San Jose, Ca, Us

Edge Routing Business Unit 7600 Platform Development TestLed Video Monitoring Feature Testing • Functioned as the go-to person for Video Monitoring testing for the 7600 Platform • Collaborated with marketing and development team in defining the scope of testing and developed detail test plan • Participated European Advanced Networking Test Center Mega Test on 7600 Vidmon performance Multicast L3 PIM & Multicast L2 Snooping Feature Testing • Supported two generations of infrastructures; completed the automation coverage accommodating• Collaborated with marketing group to understand the needs of customer deployment scenarios, and incorporated them into daily testing activities New generation of Supervisor Platform Testing • Coordinated cross-functional issue analysis and debugging with ISBU H/W, S/W teams, Offline Diag teams, EDVT, ODVT, etc. • Supported manufacturing engineers with a variety of platform related technical issue (Pre-Pilot/Pilot boards) Infinity Series Chassis Platform Testing • Co-authored the testplan based on PRD, Function Spec, DE Unit Testplan, etc. • Proactively assisted marketing team for customer requests, e.g. 9C Lab special image verification, KEPCO power measurement, etc. NAM (Network Analysis Module) Integration Testing • Reached out and collaborated with peers in NMTG, and tested SPAN, RSPAN, VACL ERSPAN, Netflow features for NAM and have 100% automation coverage • Assisted TAC team on NAM issues (TAC award see later section)

San Jose, Ca, Us

Edge Routing Business Unit 7600 Platform DevelopmentDevelopment group Golden Testbed Administrator • Acted as the "go-to" person for the sanity testbed - Maintained and improved the golden testbed as regression tools

Stanford Lead Business Program, Executive Education

Continuous Studies

Master'S Degree, Computer Science, Minor In Mathematics

Bachelor Of Science (B.S.)