Assist with operations of Oahu's second-largest condominium comprising 876 units.Direct day-to-day office operations, including payroll processing, ensuring seamless functionality and smooth project execution. Provide support as Acting General Manager during absences, ensuring uninterrupted operations and providing updates to stakeholders.Enhance operational efficiency and elevate resident satisfaction levels through strategic initiatives.Attend all OAC and project meetings… Show more Assist with operations of Oahu's second-largest condominium comprising 876 units.Direct day-to-day office operations, including payroll processing, ensuring seamless functionality and smooth project execution. Provide support as Acting General Manager during absences, ensuring uninterrupted operations and providing updates to stakeholders.Enhance operational efficiency and elevate resident satisfaction levels through strategic initiatives.Attend all OAC and project meetings. Generate and disseminate communications regarding property-related work or closures to owners and agents.Cultivate strong relationships with local vendors across various trades, ensuring reliable and efficient service delivery.Delivers project status reports to senior management and clients. Show less

Managed multiple properties within portfolio including elderly and family affordable housing, AOAO condominiums, and commercial mixed use buildings. Property sizes ranged from 72 to 370 residential units.Oversaw physical maintenance and aesthetic upkeep of projects, managing multiple large-scale projects concurrently within budgetary constraints.Ensured project adherence to policies, regulations, and company protocols, delivering professional responses to inquiries and… Show more Managed multiple properties within portfolio including elderly and family affordable housing, AOAO condominiums, and commercial mixed use buildings. Property sizes ranged from 72 to 370 residential units.Oversaw physical maintenance and aesthetic upkeep of projects, managing multiple large-scale projects concurrently within budgetary constraints.Ensured project adherence to policies, regulations, and company protocols, delivering professional responses to inquiries and concerns.Supervised on-site staff, including administrative assistants, security personnel, janitorial staff, and maintenance teams, ensuring adherence to guidelines.Provided after-hour support for both emergency property and medical concerns (plumbing, electrical, wellness checks, lockouts, etc.). Show less

Managed day-to-day office operations, serving as the primary point of contact for office communications, including regular business hours and emergencies. Managed payroll processing.Orchestrated the scheduling and dispatching of incoming work orders, allocating tasks to in-house employees and external vendors based on project scope and resource availability.Led project management efforts, collaborating with multiple vendors, ordering materials, and liaising with various stakeholders to… Show more Managed day-to-day office operations, serving as the primary point of contact for office communications, including regular business hours and emergencies. Managed payroll processing.Orchestrated the scheduling and dispatching of incoming work orders, allocating tasks to in-house employees and external vendors based on project scope and resource availability.Led project management efforts, collaborating with multiple vendors, ordering materials, and liaising with various stakeholders to ensure projects were completed within scope, budget, and schedule parameters.Managed facility work orders from initiation to resolution, facilitating timely communication and providing estimates and invoices as needed.Routinely presented KPIs to upper management. Conducted account reconciliation activities, including sending out account statements and following up with clients to address outstanding invoices. Show less

Provided excellent customer service while being the key contact for the department, supervising a team of 6-8 employees, responding to owner emails and calls, and providing timely updates to all relevant parties (property managers, homeowners, board members, etc.).Interacted with walk-in customers, generated employee schedules, handled any disputes, and created and maintained all personnel and fleet records.Printed and distributed mail outs, violation notices, project notices, and… Show more Provided excellent customer service while being the key contact for the department, supervising a team of 6-8 employees, responding to owner emails and calls, and providing timely updates to all relevant parties (property managers, homeowners, board members, etc.).Interacted with walk-in customers, generated employee schedules, handled any disputes, and created and maintained all personnel and fleet records.Printed and distributed mail outs, violation notices, project notices, and account summaries for multiple properties (over 3,000 units) and addressed incoming department mail.Generated all department RFIs, RFPs, invoices, and refunds. Prepared vendor invoices for accounts payable and followed up on department aging.Contributed to process improvements and implemented strategies to enhance departmental efficiency and customer satisfaction.Played a key role in organizing and executing departmental events, meetings, and training sessions, fostering team cohesion and professional development. Show less

Managed elevator installations from inception to completion, overseeing all aspects including material delivery coordination and close out inspection with State and Federal agencies.Directed a team of 8-10 employees, responsible for scheduling maintenance, troubleshooting, repairs, site surveys, removals, and installations across Oahu and neighboring islands, ensuring efficient daily schedules and high-quality workmanship.Collaborated closely with the sales team to ensure timely and… Show more Managed elevator installations from inception to completion, overseeing all aspects including material delivery coordination and close out inspection with State and Federal agencies.Directed a team of 8-10 employees, responsible for scheduling maintenance, troubleshooting, repairs, site surveys, removals, and installations across Oahu and neighboring islands, ensuring efficient daily schedules and high-quality workmanship.Collaborated closely with the sales team to ensure timely and budget-compliant project completion, coordinating efforts to meet client specifications and expectations.Maintained regular communication with customers, contractors, and the sales team, providing updates on job status, addressing concerns, and proactively resolving issues.Established and maintained a comprehensive client database to ensure accurate and up-to-date records, facilitating efficient communication and follow-up on service requests and inquiries.Prepared and submitted proposals for various services, including repairs, parts, site surveys, re-installations, and troubleshooting calls, ensuring competitive pricing and meeting client needs.Managed accounts receivable billing, including collection efforts, resulting in successful recovery of over $300k in past due invoices, and maintained accurate financial records for reporting and analysis. Show less