The Voice of Your Customer is a minority- and woman-owned marketing firm that assists clients to engage audiences using survey research, focus groups, secret shopping, business training, and media campaigns. Located in Cincinnati, Ohio, The Voice of Your Customer holds the following certifications: HUBZone, MBE, WBE, SBE and DBE. Selecting the right marketing firm to engage hard to reach markets and underserved populations can transition your results from good to great! The Voice of Your Customer designs customized marketing programs that offer instant information regarding the experiences, preferences and behaviors of niche markets, allowing business leaders to immediately implement desired objectives. The Voice of Your Customer operates with full and part-time employees, subcontractors and strategic partners. Our client list includes government agencies; non-profit organizations; family-owned businesses; corporations; and educational institutions. Our research and training facilities, call center, and community partnerships enable us to assist our clients to create raving fans and to increase profitability by improving employee retention, establishing industry recognition, and building a competitive advantage.Specialties: The Voice of Your Customer specializes in penetrating hard to reach, niche and underserved markets. Our services include:Research and Assessments Ethnographic Interviews and ObservationsFacilitationsFocus GroupsFocus PanelsIn-Depth InterviewsMock Juries Online Research Mystery Observations and Program Compliance Secret ShoppingDiscrimination Testing Operations AuditsMedia Campaigns Social Marketing Campaigns