Crystal Snow Email & Phone Number

Tyler, Tx, Us

United States

Customer Service Represenative Intimidate

Pompano Beach, Florida

Gilmer, Tx

Assist associates with password resets and IPhone, IPad and computer issues. Used LogMeIn software to assist and train associates when necessary.Unlocked computers using Microsoft BitLocker keys. Assisted with printer issues, installs and driver installs for new printers.Worked with Active Directory Assisted with VPN issues with Cisco AnyConnect and Global Protect software.

Kilgore, Tex

Assist students and staff with password resets and other technical issues, identifying root causes and implementing solutions quickly and effectively.Use Track-It! helpdesk ticket system to enter, review, and follow up on tickets for issues that need to be resolved by other members of the IT department.Create, review, and update documentation explaining processes and procedures, including common help desk issue resolution strategies.

Identified issues with each software and contacted support for each if need be. Trained incoming new staff on the usage of Homeworks, SAM (software for Pediatrics), and Vesta (software for Community Care). Responsible for creating, disabling, troubleshooting Active directory privileges/user rights, accounts, as well as privileges/user rights necessary for each different type of software for the position assigned to the employee. Upgraded laptops, added memory, added/replaced hardware to laptops as well.

Data entry for Medicare documents to be sent to state for payment. Audited charts to be ready for surveys and billing. Learned Homeworks (software used for Medicare, Medicaid, Insurance patients) and learned how to fix mistakes, without deleting any important documentation.

Started in backroom working in receiving product, stocking shelves. Worked as an associate in the book department, then became manager of book dept. Duties were to take care of any special orders, stock items, alphabetize all shelves, take inventory, build displays, and work on increasing sales in all deparments. Left to work for At Home Healthcare.

Created routes for delivery of magazines. Received and counted product in warehouse. Supervised 8 routes that covered an area from Canton, Texas to Longview, Texas and from Paris, Texas to Nacogdoches, Texas. Used a forklift to lift and stack pallets of magazines in vans for delivery. Also delivered and stocked new product, while pulling old product for customer credit.

Associate'S Degree, Cyber Security

Activities and Societies: Graduated with Honors December 2015 Phi Theta Kappa MemberRelated Coursework: CISCO NETWORKING ACADEMY WINDOWS.

Education record