Crystal L. Email & Phone Number

California, United States

Dearborn, Michigan, US

* Manage Search products for all markets including feature enablement and launch, Analytics, Translations, Troubleshoot and resolve defects* Create and manage GCP projects including security, License and Code scans, Pipeline management, Troubleshoot and resolve CI/CD pipeline errors in OpenShift* Automated e2e tests with Playwright to test Search features.

San Francisco, California, US

* Reviewed wireframes and product documentation, Created new pages and reusable components using React and TypeScript* Collaborated with engineers, designers and product managers in designing and implementing front end solutions to meet project requirements and deadlines* Participated in project documentation reviews, task requirement analysis, effort.

Austin, TX, US

• Designed and implemented a new Inventory Tracking Web Application for managing the budget and inventory of assets for the NetSuite Datacenter Operations Teams
• Developed tools for database related maintenance and management, which improved efficiency and eliminated potential risks
• Implemented new features, maintained, debugged and resolved bugs on existing web applications and tools

Waldorf, DE

• Developed tools for monitoring, deploying, managing Ariba hosted applications and servers
• Automated the process of DR failover and failback for the Hadoop cluster
• Automated backup and restore processes for Hbase tables which reduced the turnaround time for performance testing, and enabled the QA Teams to test data migrations between releases
• Participated in code reviews, provided training to team members, provided on-call support to Production Operations Teams for Tools related issues

Waldorf, DE

• Developed new monitoring and analysis scripts of servers, applications, databases, and product specific features
• Maintained internal operations Tools by adding enhancement features and resolving bugs
• Provided 24/7 on-call support for monitoring of applications, servers, customer sites as well as provided on-site Operations support in the Ariba European offices
• Diagnosed and investigated Production issues and escalated with the respective teams for resolutions
• Worked with Engineering and cross-functional Operation teams to deploy releases for Ariba hosted products

Sunnyvale, CA, US

• Developed Web Applications that maintained the inventory and provided usage metrics for the Yahoo! Messenger voice product
• Developed Web Applications that standardized Operations requests such as Hardware Requests, and Compliance user communication logs requests
• Provided build release support by updating server package lists, performing code pushes to Development and Production environments
• Provided on-call (24/7) support for Yahoo! Messenger Voice services and diagnosed, resolved and escalated issues accordingly

Sunnyvale, CA, US

• Reviewed Product Requirements, User Experience and related documents and created corresponding test plans
• Performed sanity and regression testing of the Yahoo! Messenger client, in particular PC to PC and PSTN calls, voicemail, call log, account provisioning, and other voice related features
• Worked closely with the Messenger Engineering teams to reproduce and resolve bugs

• Designed and created Dialpad’s intranet using Dreamweaver, Flash, Fireworks and HTML on an IIS server
• Managed and coordinated usage for the QA Lab used for the development and testing of new Dialpad products, including PC to Phone and IP phone devices
• Developed, implemented and maintained Quality Assurance systems, procedures, projects and test plans

• Significantly minimized the response and resolution time to network issues and hardware failures by configuring Nagios, Cricket and NTOP to monitor and send alerts via email regarding problematic statuses of servers.
• Monitored Dialpad call systems and traffic volume by reviewing current load graphs and real-time call logs
• Resolved call quality and issues by providing Level 1 technical support and escalating problems to the appropriate Level 3 technical resources

Ms, Software Engineering

Bs, Computer Engineering