Crystal Foster Email & Phone Number

Chicago, Illinois

Greater Chicago Area

Assist with planning, training, and knowledge management of new SharePoint 2013 sites; Process improvement, troubleshooting and training of supervisors, team leads and telephone interviewers on Computer Assisted Telephone Interviewing (CATI) surveys; payroll oversight; project management.

Greater Chicago Area

Built working relationships between multi-disciplinary teams including, the IT research team, mobile development teams, academic researchers, and third party contractors on multiple projects. • Advanced innovation by testing new hardware and software, programming demos, researching new technologies that can be used in survey data collection, and investigating new security protocols. • Facilitated information circulation as a contributing writer for the IT research team’s internal technology newsletter which highlighted new and emerging tech that is of business interest. • Proposed new ideas to improve operational efficiency using new mobile and sensor technologies.

Chicago, Illinois

• Enhanced company’s rate of production through the effective oversight of data collection facilitation of the completion of 4 to 5 different projects simultaneously, supervision of multi-mode data collection, monitoring of quality assurance, and conducting advanced project training as well as the significant provision of coaching and feedback to employees. • Reduced company labor costs by engaging in such administrative tasks including but not limited to, employee scheduling, employee disciplinary actions and scheduling of time audits. • Demonstrated expertise with CATI (Computer Assisted Telephone Interviewing) software and proficiently trained on sample deactivations/reactivations, quarter close down moves, and pushing out overdue cases for callbacks. • Fosters a culture of collaborative effort through consistent communication with a multi-disciplinary team to brainstorm ideas, evaluate and mitigate risk, and implement effective solutions. • Maximized employee output by training employees in subordinate positions as well as peers on different assigned tasks. • Augmented operational efficiency by authoring many job aides and training handouts with the purpose of assisting efficient dissemination of protocols and processes.

Greater Chicago Area

• Promoted quickly from telephone interviewer for the National Immunization Survey to a role with more intricacy and responsibility. • Expedited assembly of a number of traditional and non-traditional mailings, including but not limited to advance letters, questionnaire mailings, and bulk training packages within capacity as Mail-out Clerk. • Generated increased employee output by training employees in subordinate positions as well as peers on different assigned tasks after extensive training with much of the relevant equipment (i.e. printing hardware/software, postage meter, inserter). • Awarded at end of year for exceptional organization of inventories for multiple mailing projects.

Greater Chicago Area

I provide personalized literacy tutoring for one adult student weekly (2 hrs per week), and I also facilitate a basic math class for adults (meeting once a week for 1 hour and 30 min).

Engage museum visitors on the exhibit floor, providing information about exhibits and any other assistance required.

Investigated the extracellular matrix of the colon; the effect of both comensal and pathogenic bacteria and began to develop a 3D model of colon cancer progression.

Data Analysis

Checkout customers, handle personal book orders (both in store and over the phone), stock and manage convenience items, manage abundance of interaction with doctors, students, nurses, and visitors

Manage and organize course materials for laboratory application; Instruct and oversee students in during laboratory period.

Master Of Science - Ms, Bioengineering And Biomedical Engineering

B.S., Biomedical Engineering, Entrepreneurial Business Certificate

Activities and Societies: National Society of Black Engineers chapter president, Multi-cultural Engineering and Science Association.