Crystal Martin Email and Phone Number

Key player in the development and implementation process of migration & conversion services involving cross-functional teams for T-Mobile in the Consumer Markets channel. I focus on the development and delivery of projects mainly related to merger synergies. Working on problems of diverse scope where analysis of data requires evaluation of identifiable factors; engaged in the project from initiation through delivery. I am responsible for developing channel strategy, identifying requirements, assembling project teams, assigning individual responsibilities, identifying appropriate resources needed, and developing GTM schedules to ensure timely completion of project.* Develop channel strategy and provide supporting project requirements* Ensure consistent cross-channel customer facing processes* Develop G2M operational content for promotions & variations (execution)* Safeguard customer & employee experience* Create and present large scale presentations to national audiences

Key player in the development and implementation process of services involving cross-functional teams for the Sprint Brand at T-Mobile in the Retail and Dealer channels. I focus on the delivery of new or existing projects mainly related to Device Pricing and Device Promotions. Working on problems of diverse scope where analysis of data requires evaluation of identifiable factors; monitoring the project from initiation through delivery. I am responsible for assembling project teams, assigning individual responsibilities, identifying appropriate resources needed, and developing schedules to ensure timely completion of project.* Coordinate and deploy national promotions, products, offers, and consumer channel device pricing* Ensure consistent cross-channel customer facing processes* Develop G2M operational content for promotions & variations (execution)* Vet promotional concepts to confirm they will resonate with customers* Provide feedback on processes and tools to ensure they are simple for the field to execute* Support development of offer positioning statements with marketing and identify potential customer objections and responses* Review process, tool, performance metric and commission changes* Create and Present large scale presentations to national audiences

Key player in the development and implementation process of services involving cross-functional teams for Sprint in the Retail and Dealer channels. I focus on the delivery of new or existing projects mainly related to Device Pricing and all Device Promotions. Working on problems of diverse scope where analysis of data requires evaluation of identifiable factors; monitoring the project from initiation through delivery. I am responsible for assembling project teams, assigning individual responsibilities, identifying appropriate resources needed, and developing schedules to ensure timely completion of project. * Coordinate and deploy national promotions, products, offers, and consumer channel device pricing* Ensure consistent cross-channel customer facing processes* Develop G2M operational content for promotions & variations (execution)* Vet promotional concepts to confirm they will resonate with customers* Provide feedback on processes and tools to ensure they are simple for the field to execute * Support development of offer positioning statements with marketing and identify potential customer objections and responses* Review process, tool, performance metric and commission changes* Create and Present large scale presentations to national audiences

Exploring a new concept of proactively searching for issues and gaps, post launch, that would impact customer or rep experience, and working to improve those findings before they become a bigger problem. Our team ensures Go To Market, Marketing, Communications, Trainings, Systems, Pricing, Ops, Web, and all sales and support channels are properly rolled out and launched. My role is to take the team's finding, along with the items I've identified, and see them through to resolution. I find the best solutions, provide recommendations, and work the item until completion. This involves many cross-channel teams, detailed collaboration, and on-going tracking and updates to keep executive leadership informed of our progress.

I now manage the development and implementation process of services involving departmental or cross-functional teams for Sprint in the Retail and Dealer channels. I focus on the delivery of new or existing projects. Working on problems of diverse scope where analysis of data requires evaluation of identifiable factors; monitoring the project from initiation through delivery. I am responsible for assembling project teams, assigning individual responsibilities, identifying appropriate resources needed, and developing schedules to ensure timely completion of project. * Coordinate and deploy promotions, products, & offers* Ensure consistent cross-channel customer facing processes* Develop G2M operational content for local promotions & variations (execution)* Vet promotional concepts to confirm they will resonate with customers* Provide feedback on processes and tools to ensure they are simple for the field to execute * Support development of offer positioning statements with marketing and identify potential customer objections and responses* Review process, tool, performance metric and commission changes

I managed the development and implementation process of services involving departmental or cross-functional teams for the entire West half of the country. I focus on the delivery of new or existing projects. Working on problems of diverse scope where analysis of data requires evaluation of identifiable factors; monitoring the project from initiation through delivery. I am responsible for assembling project team, assigning individual responsibilities, identifying appropriate resources needed, and developing schedules to ensure timely completion of project. I am responsible for the following activities in the West Area, which includes the entire West half of the Country:* Coordinate and deploy promotions, products, & offers* Ensure consistent cross-channel customer facing processes* Develop G2M operational content for local promotions & variations (execution)* Vet promotional concepts to confirm they will resonate with customers* Provide field sales feedback on processes and tools to ensure they are simple for the field to execute * Assess the time required for employees to implement approved programs as input to the field capacity model* Support development of offer positioning statements with marketing and identify potential customer objections and responses* Review process, tool, performance metric and commission changes and provide field feedback on how to improve prior to launch* Partner with vendors for device launch, offers, communications, trainings and promotions

As the Region Communications Manager for the West Region at Sprint, including Colorado, Utah, Idaho, Arizona, Nevada, California, Oregon and Washington, I was responsible for all region communications and Social Media (@Sprint_West). I created custom marketing/advertising graphics. I managed all contests and incentives. I provided ongoing personal development tools and resources and drive performance with a focus on recognition. I planned and executed events and activities and worked at creating a team culture that fosters employee loyalty. I trained and mentored other RCMs across the nation. #ilovemyjobSocial MediaContestsVendor/OEM RelationshipsRecognitionGraphic DesignMarketingAdvertisingInternal/External Communications

Project/Program Manager IISocial MediaContestsRecognitionGraphic DesignMarketingAdvertisingInternal/External CommunicationsEscalations and problem solving"War Room" new program or project support

Reporting and analysis, audit support and training, merchandising, advertising, graphic creations.

Scheduling, employee development, audit compliance, inventory management, customer service, escalation resolution, sales.

Inventory management, Device troubleshooting and repair, customer service, escalation resolution, account management, planogram and merchandising.

Customer service, escalation resolution, sales, inventory, operations, audit, team leadership.