Crystal Massuda Email & Phone Number

Greater Boston Area

Boston, Massachusetts

Greater Boston Area

• Proactively drive process improvements to quality, service, and productivity in order to delight clients, build relationships, and increase repeat business for L&D programs across the globe.
• Manage hiring, onboarding, mentoring, and development of Delivery Operations team.
• Implement Salesforce changes to track team resource utilization: Graphic Design, Project Management, and Engagement Management.
• Monitor quality of work streams.

Boston, Massachusetts

Boston, Massachusetts

• Coordinate the efforts of engagement team members to deliver exceptional program experiences to major Fortune 500 clients across the globe.
• Manage the client relationship and act as the main point of contact throughout the project duration for multiple complex engagements. Projects equating to approximately 3.5mil in 2015.
• Provide high level of service to internal and external clients, ensuring project deliverables are completed on time, within scope and as contracted.
• Utilize Salesforce data and reporting to track and manage project milestones, deliverables, and deadlines.
• Track project resource time and costs.
• Collaboratively engineer continuous process improvements.

Lexington, Massachusetts

• Client facing Project Manager for two regions (Northeast and Europe), delivered stellar client service to Fortune 500 companies on complex and international engagements.
• Reviewed projects weekly with regional teams to schedule resources, determine project time frame, operational limitations and logistical requirements.
• Together with the regional team, identified and addressed opportunities for continued improvement in process, profitability and client satisfaction.
• Coordinated logistics with client and contractor for successful program delivery, inclusive of travel, room requirements, materials and expense caps.

Concord, MA

• Responsible for all Accounts Payable functions, supported monthly student billing and reporting.
• Supervised student workers.
• Provided project support to the finance team.

Waltham, MA

• Mandel Center for Studies in Jewish Education:
• Responsible for Center's day-to-day operations and staff support
• PCard (corporate card) and Time Administrator: reviewed, approved and maintained files on staff purchases. Processed vendor payments, reimbursements and deposits. Managed payroll/time tracking for Center staff.
• Supported Associate Director of Finance and Administration with budget tracking and analysis.
• Assisted with on-boarding of new employees. Hired and supervised workers.
• Rapidly learned FileMaker and played a large part in redesign of Center’s contact database.

Boston, MA

• Responsible for timely and accurate full cycle processing of all Accounts Payable for a high volume, mid-sized law firm. Processed daily check requests and prepared journal entries as required.
• Proactively communicated with vendors to ensure invoice issues were addressed, reconciled and resolved. Successfully reduced outstanding vendor items.
• Designed and implemented AP process improvements.
• Provided backup and support to other members of the Accounting team, inclusive of billing and cash receipts.
• Verified and distributed annual 1099s.
• Rapid mastery of RainMaker software when firm transitioned from ProLaw.