Play a pivotal role in the day to day interactions with key client contacts within our existing and VAR (value added reseller) customer base. Responsible for achieving specified renewal rates, expansion and new business revenue targets as well as serve as the customers / VAR’s voice within Fraxion. Work collaboratively within multiple teams to maximize the customers user experience; engage clients from post-sale through renewal, making sure the customer is moving forward toward their own business goals.

Become a Trusted Advisor to client stakeholders to enhance the overall purchase and support experience. Promote upgrades to clients to take advantage of new features & functionality of their solutions. Develop a 1- , 3- and 5-year success plan with the client that outlines their critical business success factors. Partner with internal Account Executives on cross-sell and up-sell opportunities or at-risk renewals

Serve as the customer's primary point of contact post-sale and assume responsibility for overall customer relationship health through the entire lifecycle. Support pre-sales and renewal activities to position customer success offerings and maximum value in services that fit the customer’s needs. Manage the onboarding of new customers including the initial orientation and discovery business objectives. Working with the support and services teams to proactively manage each customer's successful deployment and post-deployment follow up. Working with multiple teams with the planning, collaboration and alignment of marketing activities and events.

Develop a plan for overall channel partner sales growth, including the recruitment and certification of new Value Added Resellers (VARs). Establish, develop and maintain senior-level relationships within partners and support them in pursuing and identifying new opportunities within their customer base.

Partner with our Account Executive team to create and maintain regular contact with existing customers to ensure high levels of customer satisfaction. Respond to client requests for pricing on software and hardware. Gather information to respond to government related request for proposals.