Crystal Mcloughlin Email & Phone Number

Birmingham, Al, Us

Birmingham, Alabama, Us

Birmingham, Alabama, Us

Birmingham, Alabama, Us

Manage business activities and processes to ensure the company runs effectively, efficiently, and in support of Pace’s strategies and objectives. Represent both Sales and Operations in meetings and cross functional projects and act as a liaison for both departments within the organization while reporting directly to the two owners of Pace, who are the current COO and CEO. Provide direction and leadership to a team of Strategic Account Managers and Sales Operations Specialists whose goals are to support our customer relationships both internally and externally by providing excellent communication, innovative solutions, monitoring metrics, and acting as Inside Sales. Support the Business Development team on new opportunities by joining sales calls to brainstorm ideas on how our organization could support the potential customer’s needs, and then building and responding to RFP (RFQ’s). Post award of new business, coordinate with all teams at Pace to ensure a successful launch. Serve as the subject matter expert (SME) for our Lead Generation Tool – D&B Hoovers. Serve as the subject matter expert (SME) and project manager for the implementation of our new transportation software – Dispatch Science.

Birmingham, Alabama, Us

Leveraged a highly productive combination of leadership, key account management and new business development skills for customized logistic solutions. Provided direction, planning, strategy development, motivation, and sales support to the Inside Sales Team. Provided the daily interface between Sales and other Corporate Office functions, as well as interactions with PACE sites across the network. Worked directly with senior leadership regarding pertinent information, issues, and actions that affect PACE customer relationships; participated in strategic and tactical planning; managed specific customer relationships; and worked closely with the Business Development and Operations teams to assure optimal sales project outcomes. Implemented and continue to serve as the subject matter expert (SME) for our CRM - Pipeline Deals. Served as the lead in the rebranding, marketing, and website redesign that PACE launched in 2017. Member of the Continuous Improvement Team where we use LEAN principles to help move positive changes throughout our organization. Served as the subject matter expert (SME) for the launch into a new Transportation Management System – CXT. Attended trade shows as a representative for Pace.

Developed opportunities with partners and determined appropriate methods to support new and existing business development. Managed and supported all aspects of partner relationships including implementation. Achieved and lead sales goals by identifying issues, developing solutions, and leveraging Insight team members. Traveled for onsite proposals, customer visits, and customer specific training.

Managed several mass retail accounts from conception to end user sales. Responsible for developing targeted marketing plans with clients, overseeing production of each product from conception to delivery, identifying up-sell opportunities based on client strategies and budget, and management of all day-to day tasks associated with our customers. Operated as the lead point of contact for any and all matters specific to my customers. Built and maintained customer relationships and trusted adviser relationships with key contacts within those accounts. Managed sales plans that were constantly evolving by monitoring customer needs and working with production to ensure those needs could be met. Coordinated the involvement of company personnel, including production (both domestic & import teams), engineering, product development, marketing, and management resources. Traveled for onsite proposals, customer visits, and customer specific training.

Birmingham, Alabama, Us

Handled all major account requests for proposals, including analyzing the logistical data and providing detailed workbooks for account management. Worked with Sales team to ensure customer satisfaction from quoting thru implementation to invoicing. Acted as a liaison between our accounts and operations. Implemented new software system, “Xcelerator”, and managed computer and phone system issues. Assisted the president with various administrative duties. Traveled for onsite proposals and customer visits.

Acted as the administrative lead for the Meadowcraft Commercial Sales Team consisting of about 30 sales associates across the country. Worked as the Team Leader for the Customer Service department – overseeing three separate divisions. Worked with team members to ensure that the sales process ran smoothly from lead to shipment. Duties included answering calls and emails from customers and sales representatives, troubleshooting problems, handling marketing for commercial program, special project management, and entering sales orders. Attended trade shows as a representative for Meadowcraft.

Randolph Afb, Tx, Us

Learned to analyze and forecast atmospheric weather and space environment conditions for military decision-makers. Worked in a fast-paced, computer-intensive job environment and was trained to travel around the world to support Air Force and Army operations. Throughout my training I gained an in-depth understanding of the Earth's atmosphere and how to predict changes using satellite, radar and computer models. Studied how to decode weather messages and use automated systems to plot the information on charts.

Managed a medical front desk in areas of manual and computerized scheduling, billing, and medical/insurance records management, including major carriers and Medicaid. Processed an average of 500 patients on a weekly basis for a fast-paced orthopedic practice. Maintained open lines of communication between patients, physician, staff, and laboratory personnel. Scheduled patients' medical screenings and followed up to obtain results. Responded to priority issues to ensure the prompt referral of urgently needed medical care. Coordinated daily pharmaceutical-related matters to verify and expedite a high volume of prescription orders. Obtained medical transcriptions from physicians and collecting/processing patients' co-payments at close of day.

History, Anthropology

Airman 1St Class

Education record

Weather Forecaster