Crystal M Harris, Mba Email and Phone Number

Proven nutrition gets you where you want to go. As your OPTAVIA Coach, I will make sure you never go it alone. More than a million people have chosen our program to help them increase their health, confidence, and vitality. Study after study shows that support and guidance increase your chances of success in reaching your optimal weight. That is why one of the biggest differences we offer is me, your own OPTAVIA Coach. I will be there to guide you and help you develop new habits and make healthy decisions that lead to lifelong transformation. We will celebrate your successes together, the little ones and the big ones. As your OPTAVIA Coach, I will be your main point of support and we’re part of the OPTAVIA Community, which is full of thousands of like-minded people that help and encourage each other. OPTAVIA gets your body healthy, as your body enters a gentle but efficient fat-burning state, which is essential for losing weight.

• Monitor new product development and related systems andparticipate in testing, planning, execution, reporting, and trackingsystem behavior.• Develop and maintain effective and positive working relationshipswith business partners (including, for example, Product, Operations, and Internal Audit) to ensure a strategic partnership oncompliance risk management while also partnering with peers oncompliance and other special projects• Respond to field inquiries such as document correction requests,policy/procedures clarifications, wrongful recoveries, deceasedborrowers, damaged vehicles, missing inventory, seizures,settlements, fraud/theft issues, and general questions.• Partner with field leadership, participate in period fieldmanagement meetings, provide updates and guidance on issues,concerns or changes, and provide field coaching and training.• Effectuate compliance strategies, develop, and maintainenhancements to support a comprehensive compliancemanagement program.• Develop and maintain expertise in federal, state and local laws,regulations and regulatory developments affecting the consumerfinancial services industry, and support company compliance by:Collaborating with the Legal team to keep abreast of applicableregulatory changes and updating those changes in Complianceteam resource documents.• Maintaining professional relationships with state regulatoryauthority personnel• Reviewing and responding to state examination reports;Independently communicating with state regulators on any issuesrequiring follow-up and maintain detailed exam files;• Support legal/outside counsel in efforts to resolve regulatorylitigation issues; Assisting licensing team on matters related to licenses• Reviewing field management audits for compliance issues and,assessing store training needs, developing recommended action plan• Conduct product and feature monitoring • Responding to Consumer Regulatory Complaints

•Conducted research and analyzed information and data from a variety of sources both internal and external to the business to identify and support significant fraud activities.•Conducted transaction monitoring, with a focus on money laundering, terrorist financing and international transactions. •Wrote suspicious activity reports, filed CTR's, addressed sanctions alerts and other AML processes.•Increased knowledge of laws applicable to money laundering, including the BSA, USA Patriot act, US Treasury AML guidelines, OFAC requirements, and SAR requirements, and/or global AML/CFT/Fraud laws and regulations.•Actively supported managers with complex AML/Fraud investigations, while coordinating with team members and other departments to determine the proper course of action.

•Analyzed and monitored processes to provide solutions to mitigate risks.  •Provided timely, accurate feedback to business partners on performance and findings.  •Partnered with Compliance and Legal Support groups to ensure proper servicing of loans.  •Managed various projects to aid in the development of the new QA Scorecard.  •Assisted upper management with new hire training and the peer mentor program.

•Led and performed periodic validation of business requirements, suggesting changes as needed.  •Assisted with the implementation and creation of the customer satisfaction survey.  •Analyzed data collected by customers and helped to implement the new Voice Response Unit.  •Created the Employee Appreciation Program to increase employee engagement and decrease turnover by 20%.

•Ensured compliance with federal, state and international laws and regulations by remaining current on legal and regulatory requirements in cooperation with Counsel's Office, as applicable.  •Detected, monitored, analyzed and reported suspicious activity with respect to money laundering and terrorist financing.    •Developed a strong knowledge of the laws applicable to money laundering, including Bank Secrecy Act, the USA PATRIOT Act, US Treasury AML guidelines, OFAC requirements, and Suspicious Activity Reporting requirements•Mentored 25+ new members of the BSA/AML staff.