Crystal Horton Email & Phone Number

Mooresville, Nc, Us

Englewood, Co, Us

Englewood, Co, Us

- Proven project and team manager overseeing corporate initiatives, new product strategy, and business improvements.- Demonstrated leadership, embodying curiosity, pride, adventure, and winning principles, fostering collaboration, and driving impactful results.- Expert in go-to-market roll-outs, collaborating with industry leaders such as Google and Polk for successful partnerships.- Skilled influencer with a track record of managing product lifecycles and optimizing revenue and profitability.- Strategic communicator ensuring alignment in internal and external communications.- Cross-functional collaboration for effective problem-solving, involving stakeholders, product owners, and key decision-makers.- Chairing meetings to gather and review business objectives, providing diverse services from day-to-day support to troubleshooting and process improvement.-After a company restructure in June 2023, I was asked to serve a dual role, both the Program Manager role I had been in, plus that of a Senior Account Manager. In this hybrid position, I continued to excel in my PM duties, while also managing over 300 accounts from SC to ME. Additionally, I served as a resource and leader for newer Account Managers, helping provide training, tools, and resources to help them be successful.

Englewood, Co, Us

DISH, a Fortune 200 company and industry leader in technology, provides home entertainment service to millions of customers nationwide. Now breaking into the wireless industry, DISH is known as an industry disrupter and innovator.As a Sales Account Manager at DISH, I am a Small Business Strategist working directly with small business owners in NC, SC, GA, VA, and WV, growing their overall company performance. After conducting a comprehensive local and regional market analysis, I coach owners and managers on business strategy and planning. Specifically targeting area needs, pain points, and key market advantages we develop an individual business plan to grow all aspects of their business performance. Tactics include traditional and digital marketing with an emphasis on social media, local community involvement, public relations, retail aesthetics, and more. Markets targeted: B2C, B2B, DISHLatino, Public/Private, Hospitality, Fiber to MDU, and Custom Integration.In addition to my day-to-day responsibilities, I am a regular leader of special projects: * East Region's Subject Matter Expert on Google Workspace, providing bi-weekly training and updates to the entire region. * Employee Engagement Core Team Member, meeting bi-weekly to develop tactical and strategic plans to improve employee engagement and retention.* Smart Home Core Team Member, meeting bi-weekly to develop tactical and strategic plans to increase sales, buy-in, and use of Google Smart Home products with our retailer base. *Empowered Parents' Network Chapter Director for WFH helping to bridge the gap between corporate and work from home team members.

Englewood, Co, Us

Directed the installation and service for western North Carolina, providing excellent customer service to over 2800 customers per week. Lead a team of over 200 employees across three offices including administrative, warehouse, and installation staff, as well as 17 managers. Partnered with and managed subcontractor partners, adding an additional 130 team members. Successfully managed a $20 million annual budget while exceeding company quality goals. Selected achievements include: ~ After only 4 months in the role, took the Charlotte LSC’s performance from 92 out of 98 in Q1 & Q2 2010 to end the year at 55. Increased position to 14th by end of Q1 2011~ In 2011, placed 2nd nationally in cost and budget goal achievement and in the top 25% of customer satisfaction, efficiency, booking and connectivity goals. In 2012, placed 8th in subcontractor performance, and in the top 25% nationally in completion, customer satisfaction, and safety goals. Additionally, two of the three offices placed in the top 20% nationally overall.

Englewood, Co, Us

Recruited to develop and launch the largest initiative in Indirect Sales in 2010. Designed the tactical and strategic plan, created sales and event completion goals and launched it to 300 field sales team members throughout three sales divisions. Conceived and implemented comprehensive reporting mechanism instituted throughout entire organization. Developed corporate and vendor partnerships and relations to help fund initiative. Selected Achievements Include:~ Established 2010 goal of 2000 events and 50,000 incremental sales. By the end of Q2, over 1700 events had been conducted by our retailer base resulting in 35,000 sales – achieving 70% of our 2010 goal in just two quarters ~ Achieved the most incremental sales with the lowest SAC from any indirect sales initiative in 2010

Englewood, Co, Us

Recruited to lead a new team of ten Field Sales Representatives across a six state region. Supported five call centers for both AT&T and CenturyTel, over 500 national consumer electronics locations, and over 100 alliance retail locations including AT&T Mobility, Embarq, Frontier, and Windstream. Selected achievements include: ~ Partnered with AT&T Mobility regional management to become number one in sales for all Mobility locations nationally, through dedicated product and onsite sales training and coaching, goal setting and incentive programs.~ Developed CenturyTel relationship and provided dedicated sales rep bringing the Shreveport, LA location from 5th place in the region to 1st place.

Englewood, Co, Us

Managed a group of development professionals responsible for training over 1000 employees throughout Florida and Georgia. Developed and coordinated training content, materials, and plans including New Hire training, Career Path training, soft skills training, and weekly uptraining. Selected achievements include: ~ Exceeded company training goals entire tenure of position~ Completed the training launch of over 200 new employees ahead of schedule in under 6 weeks to support the ramp up for a new client

Englewood, Co, Us

Responsible for the acquisition and growth of local and regional retail distribution partners across a three state region. Consistently achieved superior sales results through leadership, planning, and effective business and marketing implementations. Selected achievements include: ~ Exceed quota entire tenure of position ranging from 101%-139% of goal while managing over 90 accounts~ In 2007, recruited and signed on the most successful points of distribution for the entire SE region

Englewood, Co, Us

Provided sales training and coaching for Echostar/DISH Network's national sales partners including AT&T, Radio Shack, Sears, Comp USA, Walmart, Wireless Retail, and Costco across Southern Michigan, and Northern Ohio and Indiana. Worked with local and regional management to develop sales tactics and exceed company sales goals. Selected achievements include: ~ Exceeded sales quota by over 120% for 2004 and over 200% in 2005~ Prospected and closed two major regional accounts resulting in doubling the territory sales in 2005

Certificate, Genealogical Principles

Bachelor'S Degree, Major: Communications | Minor: Marketing