I am a results-driven professional with a strong focus on enhancing product experiences and driving customer satisfaction.With over 25 years of diverse experience spanning hospitality, restaurant management, account management. workforce management and product management, I possess a unique skill set. I've excelled in leadership roles, honed my customer service expertise, and demonstrated proficiency in account management. My track record includes building and nurturing customer relationships, leading teams, analyzing data, and delivering exceptional presentations.In my product management journey, I've crafted product vision roadmaps, engaged stakeholders effectively, and prioritized backlogs to optimize product development. As a Certified Scrum Product Owner and Change Management Specialist, I leverage agile methodologies and change management practices to enhance product development and delivery.My ability to communicate and collaborate seamlessly empowers me to excel in cross-functional teams, ensuring alignment and success. Beyond my professional life, I'm deeply committed to health and wellness, reflected in my certification as a Health and Wellness Coach through AFPA Fitness, promoting a harmonious work-life balance.I'm enthusiastic about leveraging my expertise and passion to drive meaningful contributions within a dynamic team.
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Product ManagerCardinal HealthColumbus, Oh, Us
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Sr Product AssociateJpmorgan Chase & Co. May 2024 - Present• Partners with product manager to determine priority and opportunities aligning to our product, that provides value to our customers.• Assists with creation of strategic product roadmap, ensuring all applicable parties are kept updated.• Writes requirements, epics, user stories and tasks to support product development. -
Product AssociateKforce Inc Sep 2023 - Jan 2024Contract position as a Product Associate at JP Morgan Chase assisting with modernizing a platform through customer journey mapping and data research. -
Product OwnerNetjets Jul 2022 - May 2023• Defined and prioritized the product vision by partnering with stakeholders, business leaders and the development team.• Created and updated the product roadmap for the travel department, defining features and measurable outcomes.• Managed the product backlog with Jira, reviewing and prioritizing development work in preparation for release planning to ensure we were on track for our strategy.• Engaged with customers and other subject matter experts to understand workflows and requirements, relaying this back to the development team. -
Workforce Optimization AnalystNetjets Oct 2018 - Jul 2022• Utilizing Excel and Tableau, effectively analyzed call center data for key performance indicators, proposing solutions and presenting to upper-level leadership.• Monitored daily volume and PTO requests, allocating resources across teams for best shift optimization with leadership collaboration.• Generated schedules and staffing models based on forecast requirements and workload ensuring adequate staffing levels to meet KPIs.• Led employee engagement initiative and implemented a new scheduling process with feedback received, increasing employee satisfaction and retention rates.
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Team SupervisorNetjets Jul 2015 - Oct 2018• Coached and developed a team of Account Managers by assisting with performance evaluations and providing insight and leadership while establishing a trusting relationship.• Resolved escalations for Owner issues by research and analysis, negotiating compensation, and following up to ensure satisfactory results.• Communicated work goals and deadlines to employees to increase productivity and meet project benchmarks.• Conducted monthly 1:1's and annual performance reviews to measure employee growth and skills helping employees realize their strengths and develop them.
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Senior Account ManagerNetjets Aug 2013 - Jul 2015• Managed and maintained relationships with owners by phone or email to assist them in their NetJets travelling experience which included their flight schedule, catering and ground transportation needs. Provided valuable suggestions to guarantee an exceptional journey. • Developed and implemented strategic plans to solve business problems related to owner trip delays, adjustments or requests.• Reviewed and monitored overall owner satisfaction, progress of ongoing work and process improvement.• Corresponded directly to all types of vendors to ensure confirmations of requests and quality was guaranteed.
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Data AdministratorNetjets Sep 2012 - Aug 2013
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Office ManagerBead Different Embroidery May 2006 - Aug 2012Knoxville, Tn• Succeeded in building and maintaining relationships with corporate decision makers, and established high profit accounts with excellent levels of retention• Analyzed inventory using various Microsoft programs. As well as retrieved information from customer databases to increase sales.• Performed monthly bank reconciliations.• Designed a database to better organize accounts receivable information.• Updated marketing aspects in social media websites such as Facebook.
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General ManagerLe Parigo Restaurant Sep 2007 - Sep 2009• Met with various prominent companies and people to organize large parties or banquets.• Kept an inventory log and orders supplies from local distributors when needed.• Put together various worksheets for employees including their schedule, and responsibilities.• Assisted with decision makings about marketing and promotions helping with projects to promote brand awareness• Responsible for training new employees, including the use and operation of the computer system used.
Crystal Ward Education Details
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Sociology And Criminal Justice -
Pellissippi State Technical Community CollegeGeneral Studies
Frequently Asked Questions about Crystal Ward
What company does Crystal Ward work for?
Crystal Ward works for Cardinal Health
What is Crystal Ward's role at the current company?
Crystal Ward's current role is Product Manager.
What schools did Crystal Ward attend?
Crystal Ward attended University Of Tennessee, Knoxville, Pellissippi State Technical Community College.
Who are Crystal Ward's colleagues?
Crystal Ward's colleagues are Tom Okunewitch, Maila Garcia, Iman Matar, Ogide Marc, Susan Haberman, Sanghvi Devang, Wendy Gable.
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