Crystal Wong Email & Phone Number

Ottawa

Ottawa, Canada Area

Prague, The Capital, Czech Republic

Project Manager for the Financial Planning & Performance Management (PPM) Transformation Project in Europe. Project designed to improve fundamental ways of working within PPM team across Europe and its supporting team based in India. In addition, aimed to standardize various financial/budgeting processes across 10+ European countries.Responsible for reporting project statuses to director level management, including calculating and sharing key performance indicator results for various milestones in the PPM Transformation Project. Project milestones ranging from process improvement to system enhancement and automation.Drafting and designing To-Be Process models and process maps for all PPM financial/budgeting processes across Europe in collaboration with PPM team and other subject experts/stakeholders. Documenting process knowledge to ensure sustainability of project transformation milestones.

Prague, The Capital, Czech Republic

Project lead for the Trainee Program Standardization Project across Europe designed to improve the efficiency of process flows, quality of trainee-ship, and visibility of the 4 Graduate Talent Programs (Global Management Trainee, Supply Management Trainee, Market Visionaries Programme, & Fast Track Leadership).Event management and execution for groups ranging from 10 - 130 people across Europe, liaising with external trainers, directors, and senior executives.Responsible for communicating with trainees, management, senior leadership, and external stakeholders/vendors across Europe.

Ottawa

Completed reconciliation reports for ContractorsPrepared and wrote quarterly reports for senior management outlining operational highlights and statistical reports and analysis of the last quarter's productivityProject management:Successfully led a 6 month project focused on IT Equipment (biometrics) procurement and installation for 7 new Visa Application Center locations opened across China.Drafted and prepared briefing material for management and partners abroad in 95 countries Experience corresponding with internal and external partners

Ottawa

Decision making experience on various visa applications and eTA applications, experience applying the Immigration Refugee Protection Act (IRPA), Citizenship Act, and Passport Order for the assessment of applications in GCMSExperience working in a processing environment and experience meeting daily targetsExperience preparing materials corresponding with clients in regards to their applications

Ottawa, Canada Area

Compiling daily statistical reports sent to management on various lines of businesses and operations Advanced Microsoft Excel user (Ex. use of macros and pivot tables)Creating and updating weekly team schedule for team of over 30 agentsPrioritizing tasks and delegating agents and resources to efficiently achieve daily operational targetProviding feedback and recommendation to management on upcoming projects such as training modules and proceduresTraining new employees on various new lines of businesses

Ottawa, Ontario

Working in a processing environment, providing clerical support, and client services using various software/tools/databases such as GCMS and FOSSTraining new employees on daily operations and various lines of businesses - with a focus on data integrityExperience compiling operational statistics and reports - communicating with Visa Application Centers abroad

Toronto, Canada Area

Responsible for data verification and analysis of passport application and experience with the IRIS databaseCommunicating directly with applicants, guarantors, and references in person and on the phone

Carleton University

Welcomed and led tours of the university independently for prospective parents, students and guests visiting campus

Ottawa, Canada Area

Communicated with university alumni and parents providing campus updates and promoted university fundraising initiatives

Bachelor Of International Business, Global Financial Management And Systems

Self Program, Deuf Program