Crystal Burdette

Crystal Burdette Email and Phone Number

CUSTOMER SUPPORT & TECHNICAL COORDINATOR
Crystal Burdette's Location
McDonough, Georgia, United States, United States
About Crystal Burdette

I am a client and technical support professional with relationship building experience. I am seeking to embrace a professional environment with diversity, integrity and growth opportunities to aid in self- development and expand my leadership attributes. High interest in a role that will allow me to sync my knowledge, skills and opportunity for growth within a position. I work in a fast-paced environment and handle resolving complex customer inquiries, identifying and assessing customers needs. Skilled at transforming customer feedback into actionable insight that drives revenue. Accomplished in MS Office Word, Excel, Outlook, PowerPoint, CRM, HIPAA, WiFi/Internet Support, Microsoft TEAMS & WebEx usage with emphasis on quality focus, resolving conflict, documentation skills, product and market knowledge. ATTRIBUTE & SKILLS*Time management*Ticketing*Zendesk, Kronos, Sharepoint, MS0365*CRM, iOS, Android, wi-fi networks*HIPAA compliant*Remote/Telecommute*Decision making*Data Analysis*Adaptability*Effective communication*Empathy*Ability to work independently

Crystal Burdette's Current Company Details

CUSTOMER SUPPORT & TECHNICAL COORDINATOR
Crystal Burdette Work Experience Details
  • Warner Bros. Discovery
    Technical Support Specialist
    Warner Bros. Discovery Feb 2023 - Sep 2023
    Atlanta, Ga
    Document and track all customer interactions in CRM, including cases, activities, and communication.Track and update RMAs providing reports/updates to customers and internal teams.• Creating Zendesk tickets to dispatch unresolved issues to field engineers.Master installation, configuration, and troubleshooting for all products.• Creation and maintenance of user accounts and password reset for the network and variousapplications.• Promptly answer support-related emails, phone calls, chats, and other electronic communications.• Identify & resolve technical issues to help clients connect to Wi-Fi.
    View
  • Amazon
    Customer Support Representative ( Retail & Technical )
    Amazon Apr 2020 - Apr 2022
    Atlanta, Ga
    * To provide technical expertise, answering queries and troubleshooting client problems.* Generate tickets and process escalations through to resolution.* Creating tickets to dispatch unresolved issues to field engineers* Respond to inquiries from clients and help them resolve any hardware or software problems.* Maintain a log of any software or hardware problems detected.* Promptly answer support related email, phone calls, chats and other electronic communications.* Identify & resolve technical issues to help clients connect to Wi-Fi. * Remote support* Setups of various devices* Troubleshoot wireless networks, Windows computers, Laptops, iOS, Androids, Smart TV’s, and Gaming consoles* Identifying and resolving wireless connection issues using knowledge of network technologies and hardware including routers
    View
  • Quest Financial
    Customer Service Representative
    Quest Financial Apr 2019 - Aug 2019
    Atlanta Metropolitan Area
    assist existing commercial and residential customers and resolving issues. Provide service quotes for new customers. process payments, provide monthly credits and adjustments. Prioritizing manage multiple work items and ensure timely follow through and completion in accordance with business policy and procedures. identify root causes for probing questions and expert knowledge. Serves as the customers Advocate by solving problems on the customer's behalf, resolve complaints, deescalate complex issues and customer retention.
    View
  • Rose International
    Accounts Receivable Specialist
    Rose International Oct 2018 - Jan 2019
    Atlanta, Ga
    Enter, post and reconcile batches, research and resolve customer A/R issues.Prepare aging report, place billing and collection calls,Reconcile bank accounts, posting and balancing financial data in different ledgers.Research, validate, and resolve all invoice disputes and short pays, Verify codes and documents.Filing written letters of appeal on claims denied by the insurance carrier.Compile segments of monthly closings and annual reports and take care of payments in compliance.Follows up on unprocessed or denied insurance claims through extensive phone, fax, and written correspondence with payers and pricing agencies.Utilizes knowledge of the revenue cycle and patient accounts to maximize reimbursements..Ensures correct reimbursement rates are paid on claims based on current client contracts.Contact clients to help resolve payment issues; assist in setting up payment plans.
    View
  • Nordstrom
    Customer Service Support Specialist
    Nordstrom Nov 2017 - Jan 2018
    Atlanta, Georgia, United States
    serves as initial point of contact to inbound phone calls, emails or faxes from national accounts. responsible for creating in monitoring client interaction via CRM systems. operate PC to address operational challenges, obtain and extract information, documents, activities and changes in the database. Resolved billing inquiries, process refund request, invoices and payments. handle customer complaints, provide appropriate Solutions and Alternatives within the time limit ; follow-up to ensure resolution.
    View
  • Optum
    Clincal Admin Coordinator
    Optum Aug 2016 - Mar 2017
    Greater Atlanta Area
    Provides telephonic customer service to client groups/members.Process refund requests Research and resolve Claims, billing, invoices & paymentsKnowledgeable in HIPAA verification, account registration, medicals claims, product warranty, contracts, appointment scheduling, service connects/ disconnections. Follows up through resolution. Client referrals. Coordinate meetings and events. Arrange appointments.Handle resolutions from members /providers: Explanation of Benefits Eligibility. Manage intake referrals.Receive care coordination notification cases for non-clinical assessments.
    View

Crystal Burdette Education Details

Frequently Asked Questions about Crystal Burdette

What is Crystal Burdette's role at the current company?

Crystal Burdette's current role is CUSTOMER SUPPORT & TECHNICAL COORDINATOR.

What schools did Crystal Burdette attend?

Crystal Burdette attended Georgia Piedmont Technical College (Formerly Dekalb Technical College).

Not the Crystal Burdette you were looking for?

View similar profiles

Free Chrome Extension

Find emails, phones & company data instantly

Find verified emails from LinkedIn profiles
Get direct phone numbers & mobile contacts
Access company data & employee information
Works directly on LinkedIn - no copy/paste needed
Get Chrome Extension - Free

Aero Online

Your AI prospecting assistant

Download 750 million emails and 100 million phone numbers

Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.