CRM System and Member Portal● Responsible for setup and configuration of CRM system and member portal● Manage user setup, profiles and roles, and customization of objects, fields, record types, and page layouts; conceptualize and implement new CRM system functionality● Design and create customized reports and dashboards● Train staff on using CRM system; train new portal users● Create, test, and troubleshoot event registration process for all registration types● Perform data audits and data cleansing Email Marketing and Website● Responsible for setup and configuration of Salesforce Marketing Cloud● Create HTML email newsletters and other email communications; test and modify emails prior to send; send emails to designated audiences● Provide email performance analytics, such as open rates and click-through rates, on emails or email campaigns to staff; monitor unsubscribes/bounced emails and update database as needed ● Maintain and update website● Manage website performance using Google AnalyticsServe as primary contact for technology vendors: Salesforce, MemberNation, Salesforce Marketing Cloud, and Web designer. Evaluate technology needs for the organization and make recommendations of system, software, and application solutions that will complement existing technology; implement system, software, and application solutions.

● Supported Executive Director and Communications Director in executing all communications and marketing activities; managed logistics, liaised with vendors, fielded communications-related inquiries● Managed online marketing components including email campaigns, event registration, donation forms, and surveys● Created content and produced/distributed HTML email newsletters, promotional event emails, and other emails● Maintained and updated website; coded/implemented new website design in 2012● Maintained TAMEST blog; coordinated and posted content, monitored and approved comments, and assisted in promoting posts● Created content for website, annual report, event publications, press releases, and media advisories● Coordinated content and presentation of all website promotions and communications for events and programs● Assisted board and committee members/constituents with secure website logins and online registrations

● Managed daily office operations and assisted the Executive Director● Maintained and updated website● Coordinated production of printed newsletters and implemented/produced/distributed HTML email newsletters● Key player in production of all printed pieces, including research, editing, and proofreading● Supported staff in event planning and logistics● Maintained database and assisted development staff in fundraising efforts● Provided administrative support to the board of directors including scheduling, meeting planning and coordination, preparation of meeting materials, and producing minutes of proceedings

Consolidated Restaurant Operations, Inc. (CRO) operates more than 91 full-service and 24 franchise restaurants in 17 states, the United Kingdom, the United Arab Emirates, and Egypt. Brands include Cantina Laredo, III Forks Steakhouse, Cool River Cafe, Silver Fox Steakhouse, El Chico, Good Eats, and Luckys Café.● Provided excellent customer service to all clients● Communicated directly with clients to organize logistics for catered events and deliveries● Responsible for all stages of catered events including picking up order, delivery, setting up, serving, and cleaning

AOMA Graduate School of Integrative Medicine offers regionally accredited master's-level and doctoral-level graduate programs in acupuncture and Oriental medicine, preparing its students for careers as skilled, professional practitioners.● Managed main intern clinic and four offsite intern clinics; ensured proper bookkeeping and accuracy for all deposits● Hired new employees and reviewed current employees on their performance● Created and maintained detailed training manual for clinic employees● Implemented new policies and procedures for clinic● Coordinated scheduling for 200+ patients per week in main clinic● Conducted intern and observer orientations quarterly with Dean of Clinical Training; updated orientation materials as needed

The National Center on Domestic and Sexual Violence is a nonprofit that designs, provides, and customizes training and consultation; influences policy; promotes collaboration; and enhances diversity with the goal of ending domestic and sexual violence.● Member of editorial team for newsletter; suggested article ideas, researched and wrote articles● Designed and created informative training flyers and advertisements● Responsible for proofreading grant proposals, newsletters, and other documents● Researched and compiled information for website and packets for distribution; included FAQ document on domestic violence and sexual assault and materials for Sexual Assault Awareness Month packets

● Researched and wrote articles for newsletter● Researched past NCDSV trainings and wrote copy for interactive website map● Researched and compiled information for website and packets for distribution; included FAQ document on domestic violence and sexual assault and materials for Domestic Violence Awareness Month packets