Crystal Wiggins, Ma Email & Phone Number

Atlanta, GA, US

Seattle, WA, US

• Manages full life cycle recruitment, end-to-end process, for over 200 roles across multiple departments in Costa Rica and the US
• Analyzes relevant data and trends to develop hiring plans and implement strategic recruitment practices that attract top talent, resulting in a 30% increase in qualified candidate applications and reducing time-to-hire.
• Conducts thorough candidate screenings and leverage tools and assessments, leading to an improvement in the quality of hire
• Implements prep call sessions with candidates to ensure they are fully prepared for the interview process, resulting in a 30% increase in candidate success rates during interviews and enhancing the candidate experience.
• Collaborates with hiring managers to understand hiring needs, provide guidance on job descriptions, and assist in making informed hiring decisions
• Utilizes various sourcing methods, including social media, networking events, LinkedIn Recruiter, and Beamery, to build a robust candidate pipeline and fill critical roles efficiently

Seattle, WA, US

• Promote a collaborative culture of quality as a subject-matter expert, understanding and contributing to the continuous improvement of our operational processes and quality program functionality.
• Effectively support Quality Analysts through relationship building, skill building, and coaching.
• Recognize and address accuracy opportunities by completing regular audits, calibration material, and project initiatives with timeliness.
• Contributed to the development and implementation of curriculum, training material and the ERC-DLS WOW employee recognition program.

Seattle, WA, US

• Responsible for completing monthly audits for up to 20 agents in a timely, efficient manner. Provide personalized and actionable feedback on overall performance in monthly 1:1 meetings, based on Amazon's Leadership.
• Collaborate with team managers to determine strengths and identify continuous learning needs in order to assist as necessary.
• Advocate for the customer experience by assisting in projects driven to identify trends and gaps in employee contact handling and provide recommendations to close gaps.
• Facilitate ongoing refreshers to all ERC DLS associates to drive initiatives and programs to improve performance.

Seattle, WA, US

• Responsible for demonstrating a strong understanding of positive HR practices, professionally handling sensitive and confidential information. Provide accurate guidance to employees on disability and leave of.
• Responsible for use and knowledge of Salesforce, and Amazon's processes andpolicies.

Owned and operated by women of color, Longevity Kirk is a consulting agency specializing in business solutions for corporate brands and businesses, ministries, and non-profit organizations. Our tailored amenities cover the administrative, marketing, and multimedia needs of today's growing market demands.As the Client Experience Executive, I will ensure.

Atlanta, Georgia, US

Responsible for the safety, security and comfort of passengers. Ensure that all aircraft equipment are in compliance with safety requirements. Respond to medical emergencies efficiently and effectively, while maintaining a calm and safe environment. Lead and assist crew members in following all Federal Aviation Administration regulations and company.

Atlanta, Georgia, US

As an Operating Experience (OE) Evaluator, assigned to guide the Flight Attendant trainees' learning experience to ensure that all flight attendant operations are completed. Responsible for accompanying Initial Flight Attendant trainees on their OE flights. Listen effectively, provide constructive feedback and facilitate learning discussions with trainees.

Atlanta, Georgia, US

Atlanta, Georgia, US

Master Of Arts - Ma, Organizational Leadership

Bachelor Of Science - Bs, Dental Hygiene

High School Diploma