Crystal Patton Email & Phone Number

London, KY, US

United States

• Results driven Senior Manager
• Promoted after successful completion of Lean Six Sigma Green Belt certification with successful project results. Increased revenue by 40% over 15 month period. Decreased Assignment to Application Cycle time from 6.49.
• Management of Eligibility staff across multiple healthcare client systems, fostering a cohesive and efficient team.
• Quality analysis to ensure consistent execution of Medicaid eligibility procedures.
• Revenue cycle management and analysis of business practices with emphasis on Lean and Six Sigma methodologies.
• Reporting of financial statistical information regarding revenue, budgets, and staff productivity both to clients and upper management.

United States

• Daily management of Eligibility and Enrollment staff within 5 client systems, both in hospitals and remotely.
• Lean Six Sigma Green Belt certified following execution of successful project and reduction in assignment to application cycle time.
• Managed revenue process across multiple client systems.
• Created and implemented training curriculum to ensure staff met established KPI's.
• Experienced with various client systems; Meditech, Epic, Paragon, etc.

Lexington, Kentucky Area

• Promoted from Team Lead to Supervisor in May 2018.
• Daily supervision of onsite eligibility staff within one of the largest healthcare groups in KY with staff onsite at 9 hospitals as well as remote staff.
• Created and implemented Standard Operating Procedures for various processes, including roll out of new hospital systems including Meditech, Paragon and Epic.
• Managed daily workflows and monitored productivity, inventory and revenue.
• Provided regular inventory, revenue and staffing reports to management on a regular basis.
• Maintained relationships with clients, state and federal agencies.

Corbin, Kentucky

• Directed the daily activities of Eligibility staff onsite at a local hospital.
• Provided daily and weekly revenue reports to the Eligibility Manager.
• Prepared and conducted staff trainings.
• Delegated workflows to ensure KPI’s were met.
• Reported and documented employee disciplinary and attendance issues to the department manager.
• Collaborated with hospital Case Management staff to ensure patients were able to obtain state and federal assistance.

London, Kentucky

• Developed and implemented training programs for multiple clients, including multiple government agencies, within an outsourcing, call-center environment.
• Directed and supervised a team of trainers, to ensure consistent delivery and implementation of training curriculum.
• Monitored agents and collaborated with Quality Analysts to assess areas where retraining was necessary.
• Prepared and submitted reports weekly to upper management and clients.

Corbin, Kentucky

• Designed and managed classroom instruction and assessment for Family and Consumer Sciences courses, grades 9 through 12.
• Communicated with parents, counselors and administrators to promote student success and achievement.
• Collaborated with community agencies to develop educational programs.
• Developed instructional life skills programs for students with physical and mental impairments.

Bachelor'S Degree, Education

Activities and Societies: Ambassador for Family & Consumer Sciences, Phi Upsilon Omicron,

High School Diploma, General Studies

Activities and Societies: National Honor Society, Beta Club, Future Homemakers of America, Student Council