• Led successful execution of post-acquisition integration workstreams, including real estate and supplier decisions.• Managed the transition of people and operations to ensure seamless integration.

• Led real estate & workplace across retail and office locations totaling 2.5 million square feet in 62 cities as well as procurement/vendor management and corporate sustainability functions. Accountability for 125 employees, $285 million in occupancy expense, $50 million in capital projects, and $2 billion of procurement spend.• Scaled the real estate function, expanding total footprint by 2x during tenure while maintaining occupancy expenses at 8% of total noninterest expense.• Reduced administrative headcount growth to 1/3 the pace of overall company hiring by creating improved processes, implementing platforms and leveraging analytics.• Transformed project management office for construction projects; created streamlined processes resulting in 75% fewer people assigned to projects, increased transparency, and improvement in on-time project delivery.• Led the environmental sustainability program, achieving carbon neutrality; developed governance framework, reporting and disclosure process, carbon accounting methodology and control framework and purchased portfolio of appropriate carbon offsets and renewable energy credits. • Built, developed and motivated high-performing teams who executed the company’s strategy of providing extraordinary experiences, driving best-in-class employee engagement scores.

• Maximized impact for two consecutive CEOs, providing leverage to scale business 20% annually, from $380 million to over $6 billion in revenue, and 7x employee growth. Experience bridging CEO transition.• Partnered with CEO to develop and communicate strategic goals, driving the rhythm of business and ensuring accountability.• Maximized CEO’s time and impact by establishing a robust stakeholder engagement framework, managing relationships with over 200 stakeholders including employees, clients, regulators, community members, and investors.• Developed impactful communications for executive teams, including earnings reports, proxy statement, sustainability report, board presentations, all-hands meetings, and correspondence.• Ensured effective board governance as leader of Board Relations, managing logistics of over 75 annual board and committee meetings as well as fostering effective collaboration and alignment amongst the Board, management, investors, and regulators.• Cultivated strong organizational culture aligned to overall strategy, with leadership roles in employee engagement surveys and action plans, development top leaders, and organizational culture assessment.

• Provided leadership and support for the Chief Administrative Officer/Chief People Officer in accomplishing strategic objectives related to Human Resources, Administrative Services, and consumer unsecured lending businesses.• Developed projection models for real estate needs and resourcing aligned with projected growth of overall business and headcount.• Leader in COVID-19 Response Task Force team successful in keeping branches open, creating workflows and decision trees for employee scenarios, and returning employees safely to the office.• Implemented technology platforms to improve quality and efficiency of corporate space planning, move management and service requests.• Revamped incentive compensation plans for 10 different sales roles to simplify and create clarity of alignment with overall company strategy.

• Established and led multiple new initiatives and cross-functional projects; served as primary liaison with the company’s Board of Directors.• Collaborated across 7 functions to develop and expand a new consumer lending product, transforming the consumer borrower base from less than 20% millennials to more than 40% through client acquisition that outpaced company growth.• Led implementation of the company's initial digital lending experiences, first online loan application, and external file sharing platform, evolving capabilities to meet changing consumer expectations.• Established and led new initiatives that increased colleague development and employee engagement, including first-ever leadership training, mentorship program, executive education program, and employee ideas campaign.

• Provided strategic and administrative support in a high-paced, entrepreneurial environment, contributing to the successful execution of a merger, divestiture, management-led buyback, and IPO.• Developed a deep understanding of client centricity, business operations and strategic priorities, laying the foundation for future career growth.