AeroLeads people directory · profile

Crystal Brooks Email & Phone Number

RTA and Workforce Management at Brookdale
Location: Greater Clarksville Area, United States, United States 7 work roles 6 schools
LinkedIn matched
✓ Verified May 2026 3 data sources Profile completeness 86%

Contact Signals

LinkedIn Profile matched
3 free lookups remaining · No credit card
Current company
Brookdale
Role
RTA and Workforce Management
Location
Greater Clarksville Area, United States, United States
Company size
20461 employees

Who is Crystal Brooks? Overview

A concise factual answer block for searchers comparing this professional profile.

Quick answer

Crystal Brooks is listed as RTA and Workforce Management at Brookdale, a company with 20461 employees, based in Greater Clarksville Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Crystal Brooks.

Crystal Brooks previously worked as RTA/Workforce Management at Brookdale and Senior living advisor at Brookdale. Crystal Brooks holds Associate Of Arts And Sciences - Aas, Business Administration And Management, General from Daymar Institute-Clarksville.

Company email context

Email format at Brookdale

This section adds company-level context without repeating Crystal Brooks's masked contact details.

Brookdale

Review company-level records connected to Crystal Brooks before choosing the right outreach path.

View email format View company profile Management contacts
Profile bio

About Crystal Brooks

As a seasoned Workforce Management Specialist with over 2+ years of experience, I possess a strong track record of success in ensuring optimal utilization of human resources. I am highly skilled in gathering, analyzing and modeling data to make proactive adjustments to schedules and strategies, while also possessing excellent critical thinking, problem-solving and planning abilities.Throughout my career, I have demonstrated a keen ability to identify and address workforce issues, leading to improved efficiencies, increased productivity and enhanced customer satisfaction. My expertise in utilizing cutting-edge workforce management technologies has enabled me to optimize staffing levels, forecast demand, and create optimal schedules.I am highly organized and detail-oriented, with a strong focus on collaboration and communication. As a result, I have been able to build strong relationships with stakeholders, including team members, management, and clients.As a customer service professional with over 15 years of experience, I have developed a passion for providing exceptional customer experiences. For the past 8 years, I have specialized in Contact Center environments, where I have honed my skills in managing high call volumes while maintaining a high level of customer satisfaction.Throughout my career, I have worked with diverse groups of customers, allowing me to develop a deep understanding of their needs and expectations. I have also gained extensive experience in customer retention, conflict resolution, and team management.As a customer service expert, I understand the importance of clear communication, active listening, and empathetic responses. My ability to remain calm and focused under pressure has been instrumental in my success in the industry.In summary, I bring a wealth of expertise and experience to any organization seeking to optimize their workforce management processes. If you are looking for a highly skilled and dedicated workforce management specialist, I look forward to hearing from you.

Current workplace

Crystal Brooks's current company

Company context helps verify the profile and gives searchers a useful next step.

Brookdale
Brookdale
RTA and Workforce Management
Website
brookdalecareers.com
Employees
20461
AeroLeads page
Company profile
View company profile Email format
7 roles

Crystal Brooks work experience

A career timeline built from the work history available for this profile.

Rta/Workforce Management

Current
Brookdale

Brentwood, TN, US

  • Analyze and manage call volume in Real Time to ensure service levels are met on a daily, weekly, and monthly basis
  • Analyze call volume patterns in Real Time to optimize work shifts, breaks, and lunches
  • Collaborate with Supervisors and Leadership to identify and track planned and unplanned absences, as well as attendance and behavioral issues.
  • Identify call volume trends and averages on a monthly and quarterly/seasonal basis
  • Create daily/weekly/monthly reports and undertaking intraday reporting and other MI operations
  • Good working knowledge of Microsoft Excel
Nov 2021 - Present

Senior Living Advisor

Brookdale

Brentwood, TN, US

  • Worked in multiple software systems and databases on a daily basis.
  • Contacted new inquiries routed to the Brookdale Call Center's database as a Pending Lead.
  • Transfer sales-ready leads within the database to the identified community, along with complete documentation about the customer's expressed need in order for the community sales associate to pick-up the personal.
  • Starting over from the beginning nurtured leads that are not yet ready to be forwarded to a particular community through multiple communication channels, supplying information that is related to the customer's.
  • Overcame the objections of potential prospects and leads to make the sale.
  • Completed the Contact Center Team Lead Development Program.
Jul 2016 - Nov 2021

Customer Service Representative

Ttec

Greenwood Village, Colorado, US

  • HCSC/Blue Cross Blue Shield, TTECH, Jul 2014 ‐ Aug 2015, Hopkinsville, KY
  • Assisted internal and external customers via incoming calls in a fast-paced, high-pressure, high call volume environment on a daily basis.
  • Responsible for finding member claims, reviewing, and explaining the claims process and escalating incorrectly processed claims for resubmission.
  • Started preauthorization's for medical procedures.
  • Assisted members with premium or billing questions.
  • Investigated and resolved member inquires through correspondence and computer research.
Jul 2014 - May 2016

Shift Manager

Arby'S

Atlanta, Georgia, US

  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly.
  • Coached team members in techniques necessary to complete job tasks.
  • Assigned daily tasks to employees and monitored activity and task completion.
  • Communicated clear expectations and goals to each team member.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
Aug 2006 - Jun 2014

Warrenty Exchange Rep For At&T

Convergys
Sep 2005 - Apr 2006
Team & coworkers

Colleagues at Brookdale

Other employees you can reach at brookdalecareers.com. View company contacts for 20461 employees →

LB Linda Butler Linda Butler Colleague at Brookdale Seminole, Florida, United States, United States View → JK Jennifer Kegin Jennifer Kegin Colleague at Brookdale Tulsa, Oklahoma, United States, United States View → EC Emily Cook Emily Cook Colleague at Brookdale Oklahoma City, Oklahoma, United States, United States View → SH Sarah Hosford Sarah Hosford Colleague at Brookdale Jacksonville, North Carolina, United States, United States View → CS China Swift China Swift Colleague at Brookdale Greater Tampa Bay Area, United States View → FB Felicia Barrs Felicia Barrs Colleague at Brookdale St Petersburg, Florida, United States, United States View → NF Nick Fletcher Nick Fletcher Colleague at Brookdale Vancouver, Washington, United States, United States View → DH Donna Haskins Donna Haskins Colleague at Brookdale Jacksonville, Florida, United States, United States View → AS Alicia Sheerin Alicia Sheerin Colleague at Brookdale Santa Rosa, California, United States, United States View → RV Raj Venkatiah Raj Venkatiah Colleague at Brookdale Garland, Texas, United States, United States View →
6 education records

Crystal Brooks education

Associate Of Arts And Sciences - Aas, Business Administration And Management, General

Daymar Institute-Clarksville

Associate Of Arts And Sciences - Aas, Medical Office Management/Administration

Strayer University

Associate'S Degree, Medical Office Management/Administration

Hopkinsville Community College

Associate Of Arts And Sciences - Aas, Legal Assistant/Paralegal

Brown Mackie College-Hopkinsville

Associate Of Science - As, Legal Assistant/Paralegal

Miller-Motte Technical College-Clarksville

High School Diploma, General Studies

Kenwood High School
FAQ

Frequently asked questions about Crystal Brooks

Quick answers generated from the profile data available on this page.

What company does Crystal Brooks work for?

Crystal Brooks works for Brookdale.

What is Crystal Brooks's role at Brookdale?

Crystal Brooks is listed as RTA and Workforce Management at Brookdale.

Where is Crystal Brooks based?

Crystal Brooks is based in Greater Clarksville Area, United States, United States while working with Brookdale.

What companies has Crystal Brooks worked for?

Crystal Brooks has worked for Brookdale, Ttec, Arby'S, North Central Institute - Nci, and Convergys.

Who are Crystal Brooks's colleagues at Brookdale?

Crystal Brooks's colleagues at Brookdale include Linda Butler, Jennifer Kegin, Emily Cook, Sarah Hosford, and China Swift.

How can I contact Crystal Brooks?

You can use AeroLeads to view verified contact signals for Crystal Brooks at Brookdale, including work email, phone, and LinkedIn data when available.

What schools did Crystal Brooks attend?

Crystal Brooks holds Associate Of Arts And Sciences - Aas, Business Administration And Management, General from Daymar Institute-Clarksville.

Find 750M verified contacts

Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.