Crystal Cebula Email & Phone Number

Menomonee Falls, Wisconsin, United States

* Support President with executive ad hoc projects and tasks* Coordinate company gatherings and events* Serve as Admin support for Greentree ERP* First year as ISO 9001:2015 auditor* Create help and troubleshooting guides for IT* Serve as IT tech/help desk with both in-office and remote employees* Manage SPAM filter; screened Emails received from users; used judgement, inquiries, and KnowBe4 training to determine * Train replacement in Marketing; train on Cardinal policies and procedures; assist department as needed.

Menomonee Falls, Wisconsin, United States

* Supported President with executive ad hoc projects and tasks* Updated website content in WordPress with some HTML coding* Coordinated company gatherings and events* Served as Admin support for Greentree ERP* Finalized ISO 9001:2015 auditor training* Created document help and troubleshooting guides for IT* Served as IT tech/help desk with both in-office and remote employees* Transitioned Company away from Multipoint Server 2012; prepared laptops and PCs for all staff* Managed SPAM filter; screened Emails received from users; used judgement, inquiries, and KnowBe4 training to determine email validity* Trained replacement in Accounting; trained new Controller with Cardinal policies and procedures; assist Accounting department as needed* Technology/ Principles in use: Greentree ERP, Laserfiche, CMMC/NIST Compliance, ITAR Compliance, ISO 9001:2015 Compliance, WordPress, Barracuda, PDF-Xchange, Outlook, Word, Excel, OneNote, Firefox, Chrome, Synology Chat, Labelview, Multipoint networking, Active Directory management, Microsoft Exchange and Admin management, OneDrive, Microsoft 365, and VOIP phones* Learning about fasteners (Rivets and Rivet Nuts) and their tools, (always new things to learn at the) IT helpdesk, managing VOIP phones, ERP systems, building SEO, Small Business Management, Network upgrade planning, and 32-bit and 64-bit differences

Menomonee Falls, Wisconsin, United States

* Filed records in reference library* Entered timesheets for warehouse* Processed inventory adjustments* Invoiced customers (A/R) and processed payments (A/R) with Greentree* Processed weekly check run (A/P)* Completed credit checks for customers* Created searchable reference guide in OneNote for Accounting tasks and policies; guide still used by department staff* Assisted Controller with accounting duties so she could perform high-level duties for all divisions* Assisted President with IT projects; trained with IT services vendor to assist with company needs; managed projects on his behalf* Assisted President with website management and content writing* Assisted as IT tech/help desk with both in-office and remote employees* Managed SPAM filter; screened Emails received from users; used judgement and user inquiries to determine email validity* Assisted President with ad hoc projects and tasks* Managed implementation of digitizing company's reference system (Laserfiche)* Distributed PPE to staff and visitors; administered COVID tests for staff* Programs/ Technology in use: Greentree, Laserfiche, Adobe Acrobat Pro, Outlook, Word, Excel, OneNote, Forefox, IE, Multipoint networking, Active Directory management, Teams, Microsoft Exchange, OneDrive, VOIP phones* Learned about the catalog parts distribution industry, IT fixes and troubleshooting, managed VOIP phones, Greentree, SEO, Small Business Management, and Laserfiche

Milwaukee, Wi

* Employed by K- Force for The Medical College of Wisconsin during the contract period* Assisted with record updates for Constituents in Raiser's Edge: + Correcting Titles, Suffixes, Addresses, and Relationships + Adding/ correcting Salutations to Records using critical thinking + Eliminating duplicate information + Creating new Constituents* Created Queries and Exports used in database clean-up efforts* Learned the hosted database, Raiser's Edge, challenged by its two-step query process: create a query and then pulled the data (versus creating the data pull in one process)

Menomonee Falls, Wisconsin

* Employed by Alliance Staff for Kohl's Corporate during the contract period* Assisted K-Link team with product backlog clean up* Assisted in discovery of outstanding items not entered or incorrectly processed in K-Link (new Omni/merchandise management system)* Ran reports from K-Link system to assist with identifying CPs/SKUs both working and stuck in the system* Utilized Google Sheets and Google Drive for project management* Assisted Item Production team with approving descriptions to move items along the publishing process+ Rejected submissions from Vendors by evaluating if they provided answers that match the product, or if provided answers meet the minimum description requirements + Composed product descriptions for production of merchandise to the web+ Compiled the experience of the process into a Google Doc for training purposes+ Approved items via Oracle-based system to push them live on the web (system now phased out)

Bay View, Wi

* Created reports regarding inbound calls by lead source, agent, week, and state* Pulled data from web-hosted sources and used Excel to analyze call versus lead data to: + Alert supervisors of errors with imported data + Assist management with adjusting vendors’ lead flow* Created and submitted disposition reports to vendors as feedback for leads sent over* Established a repository for documenting challenges and solutions with the reporting team* Analyzed nature of work (call center) and business needs, while suggesting technological solutions available for improved monitoring and data collection within this experimental position for the company* Learned basics of the insurance industry, and additional training on call center management and operations

Greater Milwaukee Area

* Employed with Alliance Staff for Derse during the contracted period* Scrubbed 4 years of collected show data to prepare for the Program Strategist's trend-spotting and analysis* Assisted with 3 different client Portfolio Plan projects: + Researched current and prospective trade shows (67 international and domestic shows for all 3 plans) + Compiled data and managed database of findings on the expositions to assist team with consulting + Conducted phone interviews with event management of shows for follow-up questions not found in web research + Documented various aspects of shows; scored them based upon approved Objectives and Criteria by the client + Used Excel to prepare quantitative analysis for current, recommended, optimal, and expanded trade show portfolios + Prepared final report and presentation for one of the three clients, using PowerPoint* Learned basics of face-to-face marketing in 3 unlike markets, in addition to strategic trade show planning

Wauwatosa, Wi

* Assisted management with project management related tasks for the closing of the call center* Compiled data for an attrition study with management, recruiting, and HR* Compiled status reports of associate adherence in Excel and formatted overages to assist managers with floor coverage* Managed office (schedule management, catering, maintenance requests, etc.)* Used Oracle platform for processing reimbursements and expense reports* Accessed corporate Tableau for assisting management locally* Created reporting tools for developing and expanding departments using Pivot Tables* Trained 2 other sites to recreate and use their own Excel Dashboards with Pivot Tables and Charts* Created dashboards for new managers in the call center* Pulled data from Sharepoint to create Pivot Tables, illustrating cases worked* Compiled report data and converted to managers' requested Excel Dashboards: + Maintained 26 Dashboards of weekly data for each level of management (Master, Leader, Coach) + Modified Dashboards to meet user needs as sole Administrator + Explored problematic scenarios with data reporting and created contingencies to preserve integrity* Assisted with various processes for establishing new call center employees (permissions + access numbers, employee list management, HR folders, etc.)* Learned basics of call center management and operations, and additional training on the retail industrySeminars/Training Completed:* Advanced Microsoft Excel 2013* CPR/AED/First Aid Mandatory Safety Training

Milwaukee, Wisconsin

* Documented marketing expenses and summarized efforts for Settlement of purchased and co-promoted shows* Maintained the Sales financial spreadsheets and reports* Assisted Database Administrator with Newmarket Delphi+: + Established proceedures and corrected data, based on critical evaluation of queries and reports + Created queries to use for database maintenance, budget reports, and executive reports* Created the Sales revenue budget using revenue projections and trends* Assisted License Coordinator to create, revise, and amend contracts for all venues: the UW-M Panther Arena, the Milwaukee Theatre, and the Wisconsin Center* Assisted Database Administrator by establishing policies and principles for database integrity* Created reports and visual guides for executive briefing and presentations* Assisted with social media accounts and website maintenance for all three buildings* Trained new employees with office procedures* Learned basics of event promotion via social media, websites, and ad buying in the convention, sport, and entertainment industries

Milwaukee

* Maintained the Sales financial spreadsheets and reports* Assisted Database Administrator with Newmarket Delphi+ + Established procedures and corrected data, based on critical evaluation of queries and reports + Created queries to use for database maintenance, budget reports, and executive reports* Created the revenue budget for the company (project time dramatically streamlined during employment)* Assisted License Coordinator to create, revise, and amend contracts for all venues* Assisted Database Administrator by establishing policies and principles for database integrity* Created reports and visual guides for executive briefing and presentations* Trained new employees with office procedures * Assisted Database Administrator with Newmarket Delphi+ upgrade: + Performed preliminary data entry and converted data for the database software upgrade + Created report forms using SQL Server 2012 and Report Builder 3.0* Developed marketing collateral to promote each building* Converted Exhibitor Services Form from Word to Excel* Price Waterhouse Coopers Survey: data retrieved and compiled for industry survey (2014-2016)* Planed and managed the company’s participation in Doors Open Milwaukee (2011 - 2015)* Booked and conducted tours of the Milwaukee Theatre and Wisconsin Center* Updated Sell Sheets by communicating with technical staff, Senior Staff, and Sales Staff* Used database queries to compile data for an economic impact study: + Ten years of business evaluated, converted, and submitted to consultant + Advised management with new processes to avoid data abnormalities for future queries* Learned insights of contracts, as well as application of legal language in such documents* Gained insights of data integrity and management by serving as the back-up database administrator Seminars Completed:* How to Become a Better Communicator* Basics of Microsoft Access 2010* Advanced Microsoft Excel 2010* Basics of Microsoft Excel 2010

Milwaukee, Wi

* Supervised ushers/ door staff within WCD’s venues* Managed door staff at events such as: graduations, sporting events, concerts, musicals, conventions, and seminars* Assisted patrons in conflict situations while maintaining company policies* Trained and motivated ushers to uphold customer service while under conflict situations* Provided employees guidance to deliver the best and safest experience for patrons as possible* Worked nights, weekends, holidays, and inclement weather days if clients on site

Milwaukee, Wi

* Managed office: A/P, office reorganization, database usage (entry, scanning, filing), invoicing, expense management, and file maintenance (network based)* Assisted Business Development: marketing services, proposals, and photo touch up/editing

Milwaukee, Wi

* Developed professional courtesy as receptionist at condominium high-rise* Acted first to respond to incidents and potential hazards, notifying appropriate parties* Recorded log of activity throughout shift * Monitored access of vehicles, guests, contractors and deliveries

Milwaukee, Wi

* Created vendor contracts outlining legal responsibilities and service terms* Created proposal for MillerCoors to sponsor the event—sponsorship was approved* Used networking and business concepts for input on event decisions

Milwaukee, Wi

* Tutored students in the Learning Resource Center and Writing Center in a group (4 was largest group) or individual setting* Assisted students by instructing/reinforcing proper writing techniques for papers, lab reports, and other documents for classes* Classes tutored: Algebra, Principles of Accounting, and general writing

Milwaukee, Wi

Duties: * Completed various office tasks for Counseling, Health Services and Servant Leadership* Maintained confidential student health records* Developed aptitude for research, design, and presentation of findingsProjects:* Women at MSOE Committee, 2007 – 2008 - Gathered information regarding specific facilities for women on MSOE’s campus - Presented research findings, leading to several changes across campus - Presented to Women at MSOE committee and MSOE Facilities regarding women’s needs across campus* Health, Development, and Wellness: Etiquette Dinner 2007 - Assisted Counseling in planning and organizing emails, posters, flyers, tickets, and table cards; retrieved target audience lists for annual event - Acted as Communication Liaison between departments for facilitation of event, delivering excellent results* Women’s Connections: Welcome Week 2007 - Designed and created collateral elements, including: posters, bookmarks, flyers, and bulletin board

Bachelor Of Science - Bs, Marketing, -Degree Complete-

Activities and Societies: Alpha Omega Epsilon, Women's Connections, Servant Leadership, MSOE Business Leaders Association/ Phi Beta Lambda.

Bachelor Of Science - Bs, Marketing, -Degree Not Completed-

Activities and Societies: Alpha Omega Epsilon Phi Beta Lambda (PBL/ FBLA) Women's ConnectionsCourses Taken: Production Management.