Crystal Richey Email and Phone Number
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Crystal Richey is a Chief Human Capital Officer | Operational Excellence at DCA Outdoor. She possess expertise in training delivery, leadership development, process improvement, team leadership, cross functional team leadership and 18 more skills. Colleagues describe her as "I had the opportunity to work with Crystal and her group during the introduction of a new "culture" within the H&R Block franchise community. She was very inciteful, made good decisions quickly and provided great leadership to a diverse group." and "Crystal was a great partner to me as a VP in the Southeast. I have always focused as a leader on People and Training. Crystal's leadership and support of my training director was great. Working with Crystal in a matrix enviroment was great due to her ability to collaborate, be a team player, and provide a solid training support structure that allowed my team to perform at high levels."
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Chief Human Capital OfficerDca Outdoor Apr 2024 - PresentKansas City, Mo, Us
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Avp, Human ResourcesNorth American Savings Bank Jun 2019 - Apr 2024Grandview, Mo, UsDevelop and execute our Talent Management Strategy from hire to retire, from sourcing tactics to developmental plans and talent academies, to exit strategy and everything in between: • C-Suite Advisor | HR Business Partner | Employee relations consultant• Competency development | Role profiles | Succession planning | Organizational effectiveness strategist | Change Adoption• Hire right | Acquire, Engage, and Retain | Leading Remotely/Hybrid • Leadership | Soft skills | Technical training | Emerging Leaders and Leadership Academies | Situational Leadership Certified | Familiar with 360, Predictive Index, Strength Finders, MBTI -
Franchisee/Strategic PartnerMassage Heights Feb 2014 - Jun 2022San Antonio, Texas, UsCo-Owner of a reputable, thriving massage membership-based business model. Direct activities of human resources, payroll, training, compensation & benefits, recruiting and onboarding, P&L, operations, and KPI analysis. -
Program Manager - Global Training DevelopmentJohn Deere Sep 2012 - Nov 2015Moline, Il, UsManaged global training initiatives to include learning measurement, cross-team collaboration and influence, workflow capacity, and resource identification. Team leader of eleven globally disbursed Project Managers and Developers. -
Director - Field Training; Talent ManagementH&R Block Dec 2007 - May 2012Kansas City, Mo, UsDirect and motivate the activities of a team of eight Training Managers across the U.S. to support all field retail leaders (Regional Directors and District Managers) and front line associates (Office Mgr, Tax Pros, Customer Service). Aligned field training activities with national priorities. Analyze performance gaps and develop optimal solutions for less seat time and quicker on-the-job application. Implemented delivery strategy of all training programs: Soft Skills, Leadership, Technical, Product, and Client Contact Centers. Virtual (synchronous, asynchronous), Instructor-Led, WBT, Blended. Owner of all field training delivery execution and support for tax training, soft skills, and product training. Partner with Organizational Effectiveness for leadership training delivery.Serve as training delivery governance voice for all policy decisions and communications. Consulted member for CPE policy requirements and enforcer of decisions. Owner of all state school licensing compliance measures. Strategic developer of a performance management lifecycle program for 7800 field-based instructors with 400 District Managers to assist in execution. Examples include Instructor mentor program, Instructor Career Progression Guide, ILT and WBT competency modules, Certified Master Instructor Program, and competency matrix.Owner of development and implementation of a state tax training program to supplement the Income Tax Class to provide quality, consistency, and cost reduction.Cultivate cross-functional relationships between field-based training delivery team and the training development team to properly serve the field. Identify gaps and creative solutions with an ability to temper all feedback. -
District ManagerH&R Block Feb 2005 - Dec 2007Kansas City, Mo, UsProgressive three and a half year accomplishments in both leadership and results earned a promotion from Assistant DM to DM in 2005, and DM to Director – Field Training in 2007.2007 Achieved max return growth and earnings target through grass roots marketing and focused spend reduction2005 – 2006 Achieved district earnings growth with acute labor and expense management Bolstered Office Leader talent through a district facelift that reclaimed district growth, associate morale, and productivity
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Assistant District ManagerH&R Block Aug 2004 - Feb 2005Kansas City, Mo, Us
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Sr Accounts Receivable ManagerH&R Block Nov 2001 - Aug 2004Kansas City, Mo, UsManage collections activities for all TaxCut Software retailers: Wal-Mart, Best Buy, Staples, Office Max and Office Depot, etc.Secured 97% of all retail balances by target date; 3% collected over targetCreated merchandizing contracts through partnership with the sales team and legal department
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Account ManagerRussell Stover Candies Jan 2000 - Jan 2001Kansas City, Missouri, UsRecognized top performer for revenue collections and relationship manager for large grocery and drug chains: Safeway, Randall’s, Tom Thumb, Big V, BJs Wholesale -
Loan ProcessorGuaranty Bank And Trust May 1999 - Sep 2000Loan Processor – Construction Real Estate, Dealer Floor Plans
Crystal Richey Skills
Crystal Richey Education Details
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University Of PhoenixMaster Of Business Administration (M.B.A.) -
Park UniversitySports Medicine
Frequently Asked Questions about Crystal Richey
What company does Crystal Richey work for?
Crystal Richey works for Dca Outdoor
What is Crystal Richey's role at the current company?
Crystal Richey's current role is Chief Human Capital Officer | Operational Excellence.
What is Crystal Richey's email address?
Crystal Richey's email address is rr****@****hts.com
What is Crystal Richey's direct phone number?
Crystal Richey's direct phone number is +181669*****
What schools did Crystal Richey attend?
Crystal Richey attended University Of Phoenix, Park University.
What skills is Crystal Richey known for?
Crystal Richey has skills like Training Delivery, Leadership Development, Process Improvement, Team Leadership, Cross Functional Team Leadership, Employee Training, Sales Management, Business Strategy, Multi Unit, Budgets, Customer Service, Relationship Management.
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