Chief Human Capital Officer
Current
Apr 2024 - Present
AeroLeads people directory · profile
Crystal Richey Email & Phone Number
Chief Human Capital Officer | Operational Excellence
at
DCA Outdoor
1 work email found
@nasb.com
2 phones found area 816 and 888
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Chief Human Capital Officer | Operational Excellence
Location
Kansas City Metropolitan Area, United States
Who is Crystal Richey? Overview
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Quick answer
Crystal Richey is listed as Chief Human Capital Officer | Operational Excellence at DCA Outdoor, based in Kansas City Metropolitan Area, United States. AeroLeads shows a work email signal at nasb.com, phone signal with area code 816, 888, and a matched LinkedIn profile for Crystal Richey.
Crystal Richey previously worked as Chief Human Capital Officer at Dca Outdoor and AVP, Human Resources at North American Savings Bank. Crystal Richey holds Master Of Business Administration (M.B.A.) from University Of Phoenix.
Company email context
Email format at DCA Outdoor
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{first_initial}{last}@nasb.com
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AeroLeads found 1 current-domain work email signal for Crystal Richey. Compare company email patterns before reaching out.
Profile bio
About Crystal Richey
Crystal Richey is a Chief Human Capital Officer | Operational Excellence at DCA Outdoor. She possess expertise in training delivery, leadership development, process improvement, team leadership, cross functional team leadership and 18 more skills. Colleagues describe her as "I had the opportunity to work with Crystal and her group during the introduction of a new "culture" within the H&R Block franchise community. She was very inciteful, made good decisions quickly and provided great leadership to a diverse group." and "Crystal was a great partner to me as a VP in the Southeast. I have always focused as a leader on People and Training. Crystal's leadership and support of my training director was great. Working with Crystal in a matrix enviroment was great due to her ability to collaborate, be a team player, and provide a solid training support structure that allowed my team to perform at high levels."
Listed skills include Training Delivery, Leadership Development, Process Improvement, Team Leadership, and 19 others.
Current workplace
Crystal Richey's current company
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10 roles
Crystal Richey work experience
A career timeline built from the work history available for this profile.
Avp, Human Resources
Develop and execute our Talent Management Strategy from hire to retire, from sourcing tactics to developmental plans and talent academies, to exit strategy and everything in between: • C-Suite Advisor | HR Business Partner | Employee relations consultant• Competency development | Role profiles | Succession planning | Organizational effectiveness strategist | Change Adoption• Hire right | Acquire, Engage, and Retain | Leading Remotely/Hybrid • Leadership | Soft skills | Technical training | Emerging Leaders and Leadership Academies | Situational Leadership Certified | Familiar with 360, Predictive Index, Strength Finders, MBTI
Jun 2019 - Apr 2024
Franchisee/Strategic Partner
Co-Owner of a reputable, thriving massage membership-based business model. Direct activities of human resources, payroll, training, compensation & benefits, recruiting and onboarding, P&L, operations, and KPI analysis.
Feb 2014 - Jun 2022
Program Manager - Global Training Development
Managed global training initiatives to include learning measurement, cross-team collaboration and influence, workflow capacity, and resource identification. Team leader of eleven globally disbursed Project Managers and Developers.
Sep 2012 - Nov 2015
Director - Field Training; Talent Management
Direct and motivate the activities of a team of eight Training Managers across the U.S. to support all field retail leaders (Regional Directors and District Managers) and front line associates (Office Mgr, Tax Pros, Customer Service). Aligned field training activities with national priorities. Analyze performance gaps and develop optimal solutions for less seat time and quicker on-the-job application. Implemented delivery strategy of all training programs: Soft Skills, Leadership, Technical, Product, and Client Contact Centers. Virtual (synchronous, asynchronous), Instructor-Led, WBT, Blended. Owner of all field training delivery execution and support for tax training, soft skills, and product training. Partner with Organizational Effectiveness for leadership training delivery.Serve as training delivery governance voice for all policy decisions and communications. Consulted member for CPE policy requirements and enforcer of decisions. Owner of all state school licensing compliance measures. Strategic developer of a performance management lifecycle program for 7800 field-based instructors with 400 District Managers to assist in execution. Examples include Instructor mentor program, Instructor Career Progression Guide, ILT and WBT competency modules, Certified Master Instructor Program, and competency matrix.Owner of development and implementation of a state tax training program to supplement the Income Tax Class to provide quality, consistency, and cost reduction.Cultivate cross-functional relationships between field-based training delivery team and the training development team to properly serve the field. Identify gaps and creative solutions with an ability to temper all feedback.
Dec 2007 - May 2012
District Manager
Progressive three and a half year accomplishments in both leadership and results earned a promotion from Assistant DM to DM in 2005, and DM to Director – Field Training in 2007.2007 Achieved max return growth and earnings target through grass roots marketing and focused spend reduction2005 – 2006 Achieved district earnings growth with acute labor and expense management Bolstered Office Leader talent through a district facelift that reclaimed district growth, associate morale, and productivity
Feb 2005 - Dec 2007
Assistant District Manager
Aug 2004 - Feb 2005
Sr Accounts Receivable Manager
Manage collections activities for all TaxCut Software retailers: Wal-Mart, Best Buy, Staples, Office Max and Office Depot, etc.Secured 97% of all retail balances by target date; 3% collected over targetCreated merchandizing contracts through partnership with the sales team and legal department
Nov 2001 - Aug 2004
Account Manager
Recognized top performer for revenue collections and relationship manager for large grocery and drug chains: Safeway, Randall’s, Tom Thumb, Big V, BJs Wholesale
Jan 2000 - Jan 2001
Loan Processor
Guaranty Bank And Trust
Loan Processor – Construction Real Estate, Dealer Floor Plans
May 1999 - Sep 2000
2 education records
Crystal Richey education
Master Of Business Administration (M.B.A.)
University Of Phoenix
Bachelor Of Art, Sports Medicine
Park University
FAQ
Frequently asked questions about Crystal Richey
Quick answers generated from the profile data available on this page.
What company does Crystal Richey work for?
Crystal Richey works for DCA Outdoor.
What is Crystal Richey's role at DCA Outdoor?
Crystal Richey is listed as Chief Human Capital Officer | Operational Excellence at DCA Outdoor.
What is Crystal Richey's email address?
AeroLeads has found 1 work email signal at @nasb.com for Crystal Richey at DCA Outdoor.
What is Crystal Richey's phone number?
AeroLeads has found 2 phone signal(s) with area code 816, 888 for Crystal Richey at DCA Outdoor.
Where is Crystal Richey based?
Crystal Richey is based in Kansas City Metropolitan Area, United States while working with DCA Outdoor.
What companies has Crystal Richey worked for?
Crystal Richey has worked for Dca Outdoor, North American Savings Bank, Massage Heights, John Deere, and H&R Block.
How can I contact Crystal Richey?
You can use AeroLeads to view verified contact signals for Crystal Richey at DCA Outdoor, including work email, phone, and LinkedIn data when available.
What schools did Crystal Richey attend?
Crystal Richey holds Master Of Business Administration (M.B.A.) from University Of Phoenix.
What skills is Crystal Richey known for?
Crystal Richey is listed with skills including Training Delivery, Leadership Development, Process Improvement, Team Leadership, Cross Functional Team Leadership, Employee Training, Sales Management, and Business Strategy.
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