Streamline, develop and implement scalable repeatable processes across Provider Services allowing for significant company growth. These areas include Scheduling, Credentialing, Licensing and Enrollment across the US.

Oversee the credentialing operations, mobile clinic regulatory ops, medical records, and client and member support teams which also includes QA, analysts, system development, reporting and training for credentialing.

Executive Healthcare Leadership conference, Minneapolis MN, February 2020. Spoke on “Navigating Your Company Culture” and “Communicating to Your Multi-Generational Team in Healthcare”.

Led strategic planning, development, and execution of Credentialing, Licensing and Onboarding best practices and process improvements to improve service delivery to clients.· Served as an essential link between executive team and medical staff to promote effective working relationships and ensure compliance with regulatory and accrediting standards· Established goals and strategic direction to ensure growth, scale and high level of operational performance· Prepared and presented key executive and operational reports for internal and external stakeholders that drive business decisions and impact strategic planningKey Accomplishments:· Reduced the provider onboarding timeframe by 25% through implementation and automation of new processes streamlining document collection and communication· Surpassed all KPI measurements on a consistent basis, including improving and maintaining a 99.99% accuracy rate of providers reading within clinical privileges· Spearheaded projects focused on client satisfaction including a client facing portal, customer service training, and process improvements to produce an overall client satisfaction results of 8.22 out of 10 in 2017· Enhanced vRad market awareness by authoring the winning submission for the HealthStream Award of Excellence through Innovation in Credentialing

Promoted to implement software system, accelerate business scale and establish vRad as a trusted Medical Staff Office in the Radiology Market. · Responsible for developing, managing and directly supporting the governance activities of the medical staff, including ongoing review, drafting and revising medical staff bylaws, policies and procedures· Provided teleradiology market expertise to executives and medical directors in formulation of policies relating to medical staff governance and compliance with accreditation and regulatory compliance requirements

Brought on post-acquisition to provide strategic operational leadership encompassing quality control, process design and industry knowledge to sustain rapid growth. · Directed daily operations for inbound and outbound contact center comprised of 100+ employees· Enhanced customer satisfaction, innovation and operational excellence for national healthcare contact centerKey Accomplishments:· Steered successful process improvement initiatives resulting in roll out of customer facing Order Management System resulting in decreased inbound call volume· Improved service delivery performance, scaled operations, and enhanced department wide satisfaction by implementation of workflow processes and KPI metrics

Promoted within operations from entry level customer support representative to Supervisor and then Manager of the 24/7 operations team in January of 2007. · Responsible for team development, reporting, metric tracking, communications, and oversight of daily operational resultsKey Accomplishments:· Completed the hiring and training of 40+ operations team members in a new state to assume all operational duties within 4 months· Collaborated and built rapport with leadership in highly volatile acquisitions to seamlessly transitions client base to new systems