Crystal Roper Email & Phone Number

Remote

Strongsville, Oh

Rocky River, Ohio

● Managed the on-boarding process for new clients.● Conducted evaluations of systems and procedures to identify areas for improvement. Oversaw the implementation of new processes. ● Created Standard Operating Procedures.● Collected and analyzed system data to perform internal audits to ensure accuracy company-wide.

Jacksonville, Florida, United States

Cleveland, Ohio, United States

New client onboarding Discovery meetings Process overviewLead training webinars

Westlake, Oh

Elyria, Oh

● Instructor for Medical Insurance Billing and Office Administration program.

Westlake, Oh

● Coordinated the scheduling of equipment rental returns with customer base, along with vendors/haulers, via incoming calls and email. ● Provided customer service and conflict resolution.● Cultivated relationships with customers to ensure a positive rental experience and help promote a positive company image over social media.

● Managed the on-boarding process for new clients. Coordinated with internal departments to ensure that all aspects of the client’s implementation went smoothly. ● Trained new clients in both group and one-on-one settings.● Worked with client billing department management and staff to identify differences between how their current medical claims processing software edits claims versus how the Quadax proprietary software operates to ensure a smooth transition when switching software. ● Met with department heads, occasionally CEO/CFO of hospital, to train them on the Quadax proprietary analytics dashboard. ● Between 25%-50% travel to onsite locations. Remaining time spent at home office communicating with clients via phone and email.

● Supervised over the following departments: Data Entry, Prior Authorization, Call Center Customer Service (Patient Advocacy), Accounts Receivable, Roster Billing, Insurance Staff Follow Up, Appeals, and Medical Records.● Managed a staff of approximately 15-20 members per department. ● Accomplishments: Was part of the lead management on a new client implementation that went on to gross over $20 million in receipts in its first few months with the company. Client averaged 16,340 unique patient encounters per month.

Certification, Computer Programming

CWRU Coding Boot Camp Trilogy Education Services, Inc. Experience with: HTML, CSS, JavaScript, jQuery, Bootstrap, Express.js, React.js.

Psychology