● Managed the on-boarding process for new clients.● Conducted evaluations of systems and procedures to identify areas for improvement. Oversaw the implementation of new processes. ● Created Standard Operating Procedures.● Collected and analyzed system data to perform internal audits to ensure accuracy company-wide.

New client onboarding Discovery meetings Process overviewLead training webinars

● Instructor for Medical Insurance Billing and Office Administration program.

● Coordinated the scheduling of equipment rental returns with customer base, along with vendors/haulers, via incoming calls and email. ● Provided customer service and conflict resolution.● Cultivated relationships with customers to ensure a positive rental experience and help promote a positive company image over social media.

● Managed the on-boarding process for new clients. Coordinated with internal departments to ensure that all aspects of the client’s implementation went smoothly. ● Trained new clients in both group and one-on-one settings.● Worked with client billing department management and staff to identify differences between how their current medical claims processing software edits claims versus how the Quadax proprietary software operates to ensure a smooth transition when switching software. ● Met with department heads, occasionally CEO/CFO of hospital, to train them on the Quadax proprietary analytics dashboard. ● Between 25%-50% travel to onsite locations. Remaining time spent at home office communicating with clients via phone and email.

● Supervised over the following departments: Data Entry, Prior Authorization, Call Center Customer Service (Patient Advocacy), Accounts Receivable, Roster Billing, Insurance Staff Follow Up, Appeals, and Medical Records.● Managed a staff of approximately 15-20 members per department. ● Accomplishments: Was part of the lead management on a new client implementation that went on to gross over $20 million in receipts in its first few months with the company. Client averaged 16,340 unique patient encounters per month.