Crystal Rose Harrison-Davis Email & Phone Number

Hanover, Md, Us

Menlo Park, Ca, Us

Led and managed multiple complex, large-scale strategic programs within Meta Global Products Services, including Immersions, Monetization Product Testing, and Creator Engagement, ensuring successful delivery amidst ambiguity. Committee and programming lead across various Business Resource Groups focused on building diversity, equity and inclusion.Collaborated closely with executive leadership to establish and maintain strategic alignment, communicate project status, and manage expectations across high visibility product and policy projects.Developed and executed comprehensive program plans and schedules that achieved targeted performance metrics in alignment with executive-level expectations.Navigated obstacles and skillfully negotiated changes with cross-functional stakeholders, from early concept through to launch, across teams including Product, Privacy, and Trust & Safety.Trained and led multiple FTEs, managing 30+ contract workers, while driving program success and workflow efficiencies in training, product launches, deprecations, and CAPY support.Identified, developed, and launched strategic programs to address valuations and risks across various teams, making trade-off recommendations to optimize outcomes.Tracked and measured program outcomes, adapting quickly from failures to drive continuous improvement.Produced and revised executive-ready documents and presentations, ensuring clear communication and transparency throughout the project lifecycle.Led committees and programming efforts across Business Resource Groups focused on diversity, equity, and inclusion, championing CS PMO-defined ways of working to achieve intended outcomes.

Menlo Park, Ca, Us

Developed & managed several large-scale strategic workflows across the FB and IG platforms to support managed partners. (Bugs, Policy, Monetization)Launched several high visibility product and policy projects. Examples, while partnering with multiple XFN teams (Privacy, Protection & Product)Trained and led 3 FTEs, and managed 18 contract workers scaling product (media & sales), monetization, and policy support.Responsible for identifying, developing, and launching strategic processes to address internal and escalations across various teams utilizing data. Workflow management includes launching efficiencies in training, product launches , and deprecations. and CAPY support.Identify knowledge gaps to build new and update existing wikis and knowledge base documentation.

Chicago, Illinois, Us

Manage inbound support inquiries from internal stakeholders for Recruiting ProductsPerform product and service end-to-end customer experience gap analysis to identify areas for improvement and build project plans for future projects.Assist Recruiting & HR with position management inquiries for job requisitions or offers Work cross-functionally with internal and external groups to properly scope projects in the Customer Experience pipeline Fixing immediate data errors impacting employee, organization and/or position dataProactively inform stakeholders where patterns of data errors require system and/or process changesWorking with the team to document processesOverseeing day-to-day of internal task tooling systems

I am a NCBTMB Licensed Massage Therapist with specialty based in Swedish, Deep Tissue, Reflexology and Shiatsu massage techniques.Modalities: Swedish, Deep Tissue, Reflexology, Shiatsu, Thai and Circulatory Massage

Denver, Colorado, Us

Primary support focus on escalated cases including working with our Integrations, Career Web Site, Professional Services, Engineering, Product & Sales teams. Proactive customer engagement includes reaching out to customers for Beta testing, survey responses, etc. Managing high-touch customer escalations, resulting in customer retention.Relationship management duties include providing live chat, email & phone support to customers, as well as helping customer to understand goals & business processes. Provide expert knowledge of our application & partnerships to our customers as well as timely & efficient solutions.Participate in the design of automating features within the Jobvite platform.Drive to continually improve our internal process for customer success, including identifying, troubleshooting and resolving issues encountered by users. LinkedIn, Twitter, Facebook HRIS & ATS integration knowledge including RESTful API Document issues using case format in our CRM system (Salesforce driven) and defects in our bug tracking tool (Bugzilla, Jira)Act as a liaison between our CS, Product Management and Engineering teams. Collaborate with other employees by providing important customer feedback, process improvement suggestions, new troubleshooting tips and other actions that involve improving our product. Develop technical solutions to be posted to both internal and external knowledge base. Facilitate cross departmental meetings / training including Monthly Release Meetings, LNLs and Team Trainings, including provide presentations/reports as needed on CS related issues.Provide up-to-date internal & external training documentation for both customers & internal teams using SF Communities, Confluence, and Asana.General understanding of HTML and CSS.Heavy navigation of Jira, Bugzilla, Confluence, LinkedIn Developer Tools, Salesforce Developer/Trailhead tools

Denver, Colorado, Us

Denver, Colorado, Us

New York, Ny, Us

Primary point of contact for Bloomberg Markets Magazine Print & Digital distribution. This involved magazine renewals, referrals, content requests and product metrics. In addition, handling client requests, investigations and procurement of Bloomberg's monthly Market Magazine. Projects include managing magazine subscriptions, renewals, marketing referrals, content requests and product metrics. Tracking shipment of magazines, researching delivery issues, providing solutions for international shipping queries.

New York, Ny, Us

Working with the Briefs team to help customers tackle issues related to subscriptions. Lots of time spent wrangling press releases, email redirecting, forwarding escalations to the correct handlers, and providing a kind word to customers. Primary support representative for Bloomberg Briefs Newsletters and Media division. Includes creating and reviewing potential sales leads kits and sending media kits to both existing and potential clients.

New York, Ny, Us

Managed technical support issues for Bloomberg.com.Mobile support assistance for the Bloomberg Markets Plus AppAssist with the development and contribution to original site content management (blog posts, testimonials, articles, info-graphics, presentations) that will drive company visibility, traffic and leadsAssist with sales queries, lead generation and client services related questions

New York, New York, Us

Assisting customers with account queries, account access and billing inquiries. Focused on technical support and implementation of the MLB.Com site during active baseball season.Quality review included fraud activity assessments, content moderation, and partner abuse ticket actions for accuracy, completeness, and other quality attributes (related to account requests)Moderate the Support Forums for MLB.TV and Gameday AudioProvide tech support for users who experience issues using the productsSupport devices including PC, Mac, Xbox 360, PS3, iPhone, iPad, Android, Smart TVs, Blu-Ray Players, etc.

New York, Ny, Us

Handled email technical support issues for Bloomberg.com & Businessweek.com inquiries.Assist with the development and contribution to original site content management (blog posts, testimonials, articles, info-graphics, presentations) that will drive company visibility, traffic and leadsAssist with inside sales queries, lead generation and client services. Duties include prevention of site phishing/fraudulent postings and activity, daily post management, and community operations.

Sunnyvale, Ca, Us

As the lead of a 3 person team, in charge of handling Sales Quality related issues, such as fraudulent transaction tracing, cancellation procedures and following up with billing to completion of refundsProvide support to all clients, company-wide, via phone, email and chat (Kana, LivePerson, Y! Messenger)Log and escalate trouble tickets to a variety of internal support groups.Troubleshoot and resolve basic Windows and Mac productivity application issues, walk end-users through basic procedures such as logging in, changing passwords, rebooting, and changing basic internet and system configurations.Analyze and evaluate user problems and comments in order to make recommendations for improvements to site functionality. Assisted with Beta Testing for Data Migration between internal systems (CRMS to Siebel)Assist internal users in utilizing and understanding our primary sales tool, identify and escalate CRM and Siebel system issues, and resolve miscellaneous issues.

Sunnyvale, Ca, Us

Provide a high-touch experience for high level candidates during interviews and manager interactions. Coordinated detailed schedule to Candidate and Interview Team, directions, travel Arrangements including Air, Ground Transportation, Hotel; Set Attire Expectations; meet and greet, and timing. Prepared meetings, presentations and A/V set up for User Experience Design client groups. Managed a high volume of email inquires and managed calendar systems. Responsible for submitting expense reports to Finance. Updated internal spreadsheets metrics and initiated background investigations.Coordinate candidate availability and hiring manager, recruiter, and overall interview team availability within Yahoo and Yahoo HotJobsMaintain Database entries, including initiating online application to candidate, ensure resume is entered into Resumix, tracked to appropriate requisition and interview schedule is entered to system

Assist with benefits research as requested for consultants and full-time placementsPrepare and process all invoices for healthcare providers; interface with A/PPrepare Exit Interview packets for terminating employees; assist with exiting employees administrative needs (order boxes, order car service, turn of computer access, etc.)Create new hire packets & files; and provided training for all new hires.Assist with the order and distribution of all Labor Law posters for the current year and hang in all kitchens.Check the general line voice mailbox on as-needed basis and follow up on all inquiries/messages. Answer and transfer main company phone lines, and proactively handle all incoming inquiries.Assist with the sorting and distribution of all incoming company mailManage calendars and scheduling of all meetings, conference calls, interviews, etc.Schedule all recruiting interviews for Manager, Recruitment and HR coordinatorsAssist with set up all travel arrangements and car services.Assist with the order office supplies via W.B. Mason and Aramark, as well as handling of UPS shipments (sending and tracking). Responsible for the sending/receipt of faxes, making sure they are forwarded to the appropriate departments.

Reviewed all incoming resumes (via email, mail, and fax), and separated into files to be used for future reference. Work with other recruiting agencies in setting up interviews and following up reports.Administered testing codes and scores to candidates and recruitment managers.Coordinate and confirm Interview requests from clients with Recruiters, Sales Representatives and ConsultantsSubmitted pre-screen requisites, resumes and test scores to vendor management websites. This includes calling references and securing billing rate information.Support home-bound recruiting and sales staff with daily recruiting responsibilities, which includes interviewing and testing candidates, arranging meetings with sales representatives and reviewing possible job openings with candidates.Post and remove jobs on our Monster.com, HotJobs.com, Dice.Com and CareerBuilder.com accounts

Business/Corporate Communications

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