Help families and their loved ones create the ultimate celebration of life. With vision and compassion, help families plan for their future by creating a clear road map to having their wishes honored. responsibilities include:Answer customer questions about products, prices, and availabilityContact new or existing customers to discuss how specific products or services can meet their needsComplete paperwork neatly and accurately, including all interment verification procedureAnswer inquiries about products and services for both pre-need planning and at-need preparationCall and confirm all arrival times for current day memorial servicesSet up meetings with clients to help review potential servicesExplain all options of pre-need property, merchandise, and services to familiesProficiency in the following programs:MS Dynamics 365HMIS

Audit new location builds for accuracy. Analyze raw SQL data to provide departmental metrics. Communicate with executives to solve data conflicts. Develop new reports for mid-level managers and supervisors to coach their teams. Improved organization via SharePoint.

Promoted to Supervisor upon completion of sales training. Trained teams of up to 15 agents on the art of sales. Responsible for driving team metrics and development. Created and implemented new forms of documentation that were used department-wide. Facilitated meetings with teams and leaders in which higher thinking was encouraged and new advancements were discussed. Proficiency in the following programs:Sales ForceOracleACSR UnifiedGatewaySharepointCRMMS Office SuiteAvaya phone systems

Provide a delightful atmosphere for guests. Educated in all facets of liquor and frequently up-sell based on guest palette profile. Discreetly handle distractions as to not affect the guest experience. Frequently requested by returning guests.

Hired and trained all front of house staff. Enforced company policies as well as state-mandated codes. Maintained appealing labor costs margins on a daily basis. Responsible for completing daily close reports and recording of profit and loss. Responsible for all Liquor orders. Created a rotating cocktail menu, based on the season. Handled employee problems or frustrations professionally while boosting morale.