Crystal Shepherd Email & Phone Number

Tampa, Florida, United States

Clearwater, Fl

• Examine in house accounts that fall below standard Key Performance Indicator (KPI) levels and review current workflow and resources to create future state processes.• Track, measure, and report on return of investment (ROI) on improvements implemented.• Create data modeling standards and procedures and present to business teams for review and implementation, resulting in 3MM quarterly savings.• Develop and implement reporting for monthly and quarterly reporting for booked revenue and staff productivity.• Train account teams on new process roll-outs.• Subject matter expert (SME) for inventory and e-commerce platforms.

Tampa/St. Petersburg, Florida Area

• Create and maintain national vendor contracts, relationships.• Provide ongoing support and training for 50+ franchisees nationwide.• Monitor and coach franchisees that fall below standard KPI standards.• Create and maintain internal help center; develop a variety of training formats, create articles, training videos and other useful resource material for franchisee ongoing training and support.

Bachelor'S Data Analytics

Education record