Crystal S. Email & Phone Number

Use Lyft platform to direct passengers’ destination. Navigation through phoenix areas in a timely and safe manner.Cautious skills to operate heavy vehicle and follow road rules and regulations.

Tempe, Arizona, United States

Collections department for Zwicker & Associates, P.C. whose big name clients retain to file suit for non-payment fromconsumers. Metrics goal-oriented atmosphere with high energy making 100 – 300 daily outbound calls on delinquentaccounts, receive 5-20 inbound calls a day, various database applied for payment processing, email, and update accountstatus. Consumers treated kindly and professionally and manage to stay within our clients’ guidelines and comply withFDCPA and state consumer protection laws. Attention to detail and active listening a high priority during documentationand record accuracy of consumer contact and response. Negotiate with borrower to establish reason for default anddetermine consumers capability for repayment toward debt. Priority to receive agreement from debtor on willingness topay identified debt to the client. The driven result to return funds back to the client.

Mesa, Arizona, United States

Promote the safety and wellbeing of unaccompanied migrant children from agent 0-17 who cross the border illegally,Southwest Key Program shelters and deliver minor to their sponsors. I directed and supervised 20-26 Youth Care Workersand 50-120 minors under my care; my responsibility was to supervise Youth Care Worker performances and coordinateratio, postings, planned daily schedule, inform of allergies or known medication intakes, and communicate YCW ofreported minors to be in advanced supervision. Document and investigate on reported concern for the client, abide ORRRules and Regulations and facilities regulations. Provide a secure, safe and hazard free, and fun environment for the client.Organize clients’ outings with knowledgeable Youth Care Worker, follow clients daily schedule and update Meal TrackingSystems, transport the client in an effective and safe manner, conduct ratio and client head count hourly. Follow up withclient or YCW complaint and report to supervisor or Program Directors via phone, email, and end of day report. Fastresponse to emails on all concerns provided by Clinician support, Intake Received, Flyouts, YCW concerns and reports ofclients, Completion of necessary paperwork and be present and actively supervise and interact with staff and clients,attend all organizational training and attend all departments and program meetings. Complete annual and monthlyperformance appraisals of employees under my direct supervision. Lead Youth Care Workers to be successful in their role.

Bid sales of PC’s, Servers, Desktop and Laptops amongst various IT networks, data and solutions. Communicate andresearch via outbound calls, online, and email.

Handle an average of 80 - 100 inbound calls, focus on providing first call resolution in a courteous, friendly manner andexecute on following daily performance metric, continuous communication with management and team members viaemail or teams. Demonstrate leadership and confidence when resolving challenging inquiries and maintain compliant andprofessional, pin customer concern and needs acquire external or internal departments. Fast accurate multitask in dataentry; documentation of conversation and solution or changes, process payments, educate borrowers on escrow accountand billing inquiries.

Direct potential customers to a free estimate and place schedule for follow up. Face to face communication with a varietyof potential customers and demonstrate the company’s product.

Welcome applicants to an interview and determine qualification of government assistance by investigation of financialobstacles by verify income, living expenses, and live in home tenants. Provide informative service to all applicants in aprofessional and sensitive manner. Knowledge in nutrition, medical, cash assistance, legal rights search database, precisepolicy documentation entry, financial database, and personal calculation of claim income. Utilize multi-tasking duringinterview and outbound collateral calls while applying information provided to company’s HeaPlus and AZTEX’s databaseusage. Reach out respond in necessary sources like email and skype for continuous communication with supervisors andother resources.

Ged

Office Technology