Crystal Seman Email & Phone Number

Oakbank, Mb, Ca

Winnipeg, Manitoba, Canada

Responsible for increasing overnight visitations to Winnipeg by attracting sports, special events, meetings, and conventions from the Canadian, U.S., and international markets through the sport directorates and economic sectors of associations, corporate, government, and event right holders.

Winnipeg, Canada Area

- Providing support to the Business Development Managers of Tourism Winnipeg by assisting with responding to RFPs with proposals from partners of Tourism Winnipeg as well as local hotels, venues, attractions, and more. - Liaison with Marketing and Communications Project Manager and Business Development Manager to build, edit, and customize bid book or proposals for clients based on requirements of the RFP. - Create and manage monthly, quarterly, reports for internal and external… Show more - Providing support to the Business Development Managers of Tourism Winnipeg by assisting with responding to RFPs with proposals from partners of Tourism Winnipeg as well as local hotels, venues, attractions, and more. - Liaison with Marketing and Communications Project Manager and Business Development Manager to build, edit, and customize bid book or proposals for clients based on requirements of the RFP. - Create and manage monthly, quarterly, reports for internal and external stakeholders, members, partners, and colleagues. - Support members and partners of Tourism Winnipeg with support and administration through the Extranet*2020-2022 Simpleview DMS/CRM User Group participant. Show less

Winnipeg, Mb

Membership Services• Providing customer service assistance and support to Folklorama Member applicants throughout the Festival licensing application process and the successful execution of Festival Services programming and initiatives.Festival Services• Oversee and execute all Festival logistics and support volunteers in the delivery of pavilion operations• Support the board committees specific to Festival logistics• Provide high level customer service in the support of… Show more Membership Services• Providing customer service assistance and support to Folklorama Member applicants throughout the Festival licensing application process and the successful execution of Festival Services programming and initiatives.Festival Services• Oversee and execute all Festival logistics and support volunteers in the delivery of pavilion operations• Support the board committees specific to Festival logistics• Provide high level customer service in the support of pavilion personnel to ensure effective management of the Folklorama Festival• Work with regulatory bodies and suppliers to ensure effective management of the Folklorama Festival• Ensure an appropriate record management system is established and maintained for all Festival licensing and pavilion related records• Work closely with the Agency Producer in the execution of of annual Festival-related events• Work closely with Folklorama Marketing and Communications staff in the delivery of online services to pavilion personnel• Act as liaison between pavilion personnel and Folklorama StaffVolunteer Program • Oversee the execution of the Folklorama Volunteer program by Member and Festival Services Coordinator• Oversee Folklorama volunteer programs• Develop, in conjunction with the Executive Director and supported by the Member and Festival Services Coordinator, policies related to Folklorama Volunteers• Oversee execution of all aspects of the Folklorama Ambassador General Competition Show less

Winnipeg, Canada Area

• Assist the Agency Producer in promoting Folklorama Talent and Folklorama Teachings member bookings and programming activities for event and meeting planners. • Support Folklorama in the delivery of exceptional customer service to members, volunteers, clients, and the general public.• Review Talent and Teachings program offerings ensuring client and member needs are being met ongoing. • Ensure all administrative aspects related to Folklorama Talent, Teachings, and Travel are… Show more • Assist the Agency Producer in promoting Folklorama Talent and Folklorama Teachings member bookings and programming activities for event and meeting planners. • Support Folklorama in the delivery of exceptional customer service to members, volunteers, clients, and the general public.• Review Talent and Teachings program offerings ensuring client and member needs are being met ongoing. • Ensure all administrative aspects related to Folklorama Talent, Teachings, and Travel are accurately executed. Show less

Delta Winnipeg

• Coordinate group bookings with Sales and Conference Service Managers ensuring all bookings are handled in accordance with corporate standards and contractual terms.• Use yield management strategies to exceed forecasted results, including daily monitoring of occupancy, adjusting rates and restrictions, and reporting to senior management on a weekly basis.• Assist in development and monitoring of forecast for catering department and report on results against forecast to senior… Show more • Coordinate group bookings with Sales and Conference Service Managers ensuring all bookings are handled in accordance with corporate standards and contractual terms.• Use yield management strategies to exceed forecasted results, including daily monitoring of occupancy, adjusting rates and restrictions, and reporting to senior management on a weekly basis.• Assist in development and monitoring of forecast for catering department and report on results against forecast to senior management on a weekly basis.• Manage content and inventory on third party booking websites to ensure rate parity and inventory availability, as well as review and respond on behalf of management to positive and negative guest reviews.• Responsible for planning and implementation of social media strategies and managing media channels, including the responding of online guest reviews on third party web and review sites.• Integral part of launch team for guest satisfaction survey program, including training of management team.• Representative of internal guest satisfaction team which rallies team members to overcome guest satisfaction obstacles to proactively exceed guest expectations. Show less

Winnipeg, Mb

• Administrate and manage group, tour, and volume bookings ensuring accuracy and efficiency• Administrate revenue management principles on a daily basis to ensure profit maximization• Create and maintain roll-outs for meeting packages and Delta Winnipeg website as directed by the Sales Department• Provide support for Revenue Manager and Reservations Agents during peak demand periods

Falcon Lake, Mb (Whiteshell Provincial Park)

Performed night audit duties and cash reconciliation for a 45 room resort.• Performed front desk duties, such as check-in and check-out of guests and responding to guests’ inquiries and concerns to guests’ satisfaction.• Handled all group bookings and billing for accommodation and conference departments.

Winnipeg, Mb

• Managed event contracts for conventions and association meetings held across Canada and the United States.• Contracted and managed to up 50 staff and vendors for indoor and outdoor events.• Generated proposals, quotes, work orders, invoices, purchase orders, service agreements, and contracts.• Oversaw significant increase in corporate event activity and was responsible for developing relationships with new and existing clients.

Winnipeg Mb +5 Us Locations: Orlando, Chicago, Washington Dc, Anaheim, Las Vegas

Developed and implemented forms, report templates, department policies, and procedures to facilitate the accurate tracking and maintenance of inventory.• Managed all product sales inquiries from quoting to closing.• Maintained all department accounting, including comprehensive monthly financial reporting.• Resolved location discrepancies relating to shortages, overages, receiving errors, damages, and incorrect item locations.• Maintained master inventory logs and… Show more Developed and implemented forms, report templates, department policies, and procedures to facilitate the accurate tracking and maintenance of inventory.• Managed all product sales inquiries from quoting to closing.• Maintained all department accounting, including comprehensive monthly financial reporting.• Resolved location discrepancies relating to shortages, overages, receiving errors, damages, and incorrect item locations.• Maintained master inventory logs and reports consisting of over 700 individual units in six hub locations across the United States• Ordered parts and products to maintain inventory, as well as attended to inventory, service, and maintenance related issues.• Researched and contracted transportation companies and carriers to ensure most economical and efficient service. Show less

Winnipeg, Mb

• Developed and implemented call centre employee manual, procedure and policy handbooks, as well as training and orientation programs.• Created and managed staffing schedules.• Supervised staff to ensure service quality and productivity levels.• Handled all escalated calls, customer relations, and billing resolutions.• Financial related duties included bi-weekly and monthly associate and agency reconciliations, daily financial summary and report, balance and closeout of… Show more • Developed and implemented call centre employee manual, procedure and policy handbooks, as well as training and orientation programs.• Created and managed staffing schedules.• Supervised staff to ensure service quality and productivity levels.• Handled all escalated calls, customer relations, and billing resolutions.• Financial related duties included bi-weekly and monthly associate and agency reconciliations, daily financial summary and report, balance and closeout of daily reservations.• Provided statistical reports on regular basis.• Participated in recruiting interviews and performed employee reviews. Show less

Hotel And Restaurant Management, Hospitality Management

Dean’s List Honour Roll 2008-2010 Course List Year 1, 12 months Financial Accounting, Business Communication, Customer Service.

Hotel Revenue Management Certificate, School Of Hotel Administration

Course List: - Introduction to Hotel Revenue Management - Forecasting and Availability Controls in Hotel Revenue Management - Pricing.