Crystal Shan
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Crystal Shan Email & Phone Number

Lead Product Designer - AI Agent Studio at Webex
Location: San Francisco Bay Area, United States, United States 10 work roles 2 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
Webex
Role
Lead Product Designer - AI Agent Studio
Location
San Francisco Bay Area, United States, United States
Company size
1284 employees

Who is Crystal Shan? Overview

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Quick answer

Crystal Shan is listed as Lead Product Designer - AI Agent Studio at Webex, a company with 1284 employees, based in San Francisco Bay Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Crystal Shan.

Crystal Shan previously worked as Senior Product Designer - Contact Center at Webex and Lead Product Designer - Webex Online at Webex. Crystal Shan holds Master Of Science (Ms), Human Computer Interaction, 3.91 from University Of Michigan - School Of Information.

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Webex

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Profile bio

About Crystal Shan

Crystal Shan is a Lead Product Designer - AI Agent Studio at Webex. They is proficient in Italian. Colleagues describe them as "It is very rare that you come across standout talent like Crystal. Crystal expertly filled our UI/UX design lead for Visa product (visa.careerengine.us) for over a year, in which she led to design several features such as green card "Guide", "Timeline", "Trend" and social networking "Circles", and redesigned our design system (color scheme/logo/components). Above all, I was particularly impressed by Crystal's ability to turn ambiguous business ideas into a creative, effective design plan: the "Circles" feature brought 3x user growth and 2x activation. And, of course, no matter how tense a meeting, Crystal always made sure everyone left with a smile. As a team member or a leader, Crystal earns my highest recommendation and will be a true asset to any team. " and "I worked with Crystal closely on our master's program capstone project last semester. Crystal is an excellent UX designer and a super dedicated, collaborative team member. Her strong systematic thinking skills allow her to quickly generate interface ideas under all sorts of technical and user experience requirements. She was the person who drove us to think divergently and think of impact during group discussions; Her knowledge of design and research methods (she is like a live methodology dictionary!) helped us find new directions when transitioning from one design phase to another. I was also very impressed by her rapid sketching and prototyping skills. She was responsible for implementing our prototype ideas with Framer and her delivery never let you down. She would think about even the most nitty-gritty details in advance and propose different options for the group to discuss. Crystal is an asset to any design team and if you have a chance to hire her, you will not be disappointed! "

Current workplace

Crystal Shan's current company

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Webex
Webex
Lead Product Designer - AI Agent Studio
California, United States
Website
webex.com
Employees
1284
AeroLeads page
Company profile
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10 roles

Crystal Shan work experience

A career timeline built from the work history available for this profile.

Lead Product Designer - Ai Agent Studio

Webex

California, United States

Senior Product Designer - Contact Center

Current
Webex

San Jose, California, United States

  • Webex AI Agent - Developer Experience
  • Currently leading design for the LLM powered virtual agent creation experience for developers. Webex Contact Center - Admin & Agent Experience:
  • Designed self-service trials for the Cloud Contact Center, reducing customer time to value from 3 months to minutes. Generated over $13 million in revenue with over 60 conversions since launch and received the Best.
  • Conceptualized a brand new user experience for Contact Center agents, leveraging AI and spatial computing to improve workflow efficiency and overall experience. Recognized for the best product concept demo by EVP.
Aug 2022 - Present

Lead Product Designer - Webex Online

Webex

San Jose, California, United States

  • Webex Online - SMB users, e-commerce, trial & purchase experience
  • Worked closely with the PM Lead and Eng Lead in quarterly and yearly planning and advocated for the prioritization of user-centered improvements. Presented design work frequently to secure leadership buy-in and keep.
  • Planned and maintained the team's design backlog based on business requirements, UX visions, research insights, customer support, and leadership feedback.
  • Guided two designers on the team through multiple features from initial concept to production.
Jan 2022 - Jul 2022

Product Designer - Webex Online

Webex

San Jose, California, United States

  • Webex Online - SMB users, e-commerce, purchase experience
  • Led the baseline study to measure current site status against key metrics for the entire purchase flow and identified top conversion blockers. Planned the UX backlog accordingly to improve business metrics.
  • Designed the north star of a hardware and software combined shopping experience to support the growth of the Webex portfolio.
  • Advocated for user experiences in collaboration with cross-functional teams to address business, marketing, legal, finance, tax, and technical requirements.
  • Balanced multiple projects while meeting tight deadlines.
Jan 2021 - Feb 2022

Founding Designer

Amesite

Remote

  • Designed course manager, course portal, and video streaming features for a SaaS online learning platform, created customized solutions for different customers, led the redesign of UI library.
  • Executed a company rebrand, led the design for the company website and IPO campaigns.
Apr 2020 - Jan 2021

Freelance Product Designer

Careerengine

Remote

  • Designed multiple features of a customer-facing product from concept to launch, increased signup rate by 107%, reduced bounce rate of the homepage at 57%.
  • Led both qualitative and quantitive research including survey, interview, and behavior analysis using Google Analytics, Fullstory, and Hotjar.
Mar 2019 - Jan 2021

Ux/Ui Designer

Aptiv

Allen Park, Michigan

  • Led the design to ensure data security of a SaaS vehicle data analytics platform, created simple and flexible user management solutions applicable to various company use cases.
  • Initiated meetings with PM on project scope, timeline, user research findings and design solutions. Closely collaborated with front-end and API teams to understand technical constraints and iterated designs. Led design.
  • Designed with and contributed to the growing design system following the Atomic Design principles.
Sep 2019 - Dec 2019

Product Designer

Digital Society School

Amsterdam

  • Redefined the product direction targeting chronic headache patients for client SAP, led design thinking workshops, produce deliverables for every stage of the design process.
  • Designed a chatbot integrated mobile app that enables patients to easily track symptoms and see personalized health alerts and advice. Handed off design concepts and UI prototypes to SAP Mobile Innovation Lab for final.
Sep 2018 - Jan 2019

Founding Designer

Amesite

Ann Arbor, MI

  • Hired as one of the first 5 employees at the company. Initiated the company’s first design system to specify core UX, visual, and interaction elements. Created the entire UX and UI design of a SaaS platform from scratch.
  • Contributed to the front-end development of the company's first product using HTML and CSS. Worked closely with engineers to refine details.
May 2018 - Aug 2018

Marketing And Business Development Intern

Microsoft

Beijing City, China

  • Customized solutions and developed business opportunities with 50 potential partners.
  • Worked with vendors to create marketing materials.
  • Collected over 100 leads at the Business & Artificial Intelligence Summit 2017.
May 2017 - Aug 2017
Team & coworkers

Colleagues at Webex

Other employees you can reach at webex.com. View company contacts for 1284 employees →

SE Simohamed Elkhattabi Simohamed Elkhattabi Colleague at Webex Prefecture Of Tangier - Assilah, Tanger-Tetouan-Al Hoceima, Morocco, Morocco View → TH Timo Horn Timo Horn Colleague at Webex Orick, California, United States, United States View → SV Shikha Vashishtha Shikha Vashishtha Colleague at Webex Bengaluru, Karnataka, India, India View → RS Rahul Sharma Rahul Sharma Colleague at Webex Delhi, India, India View → CW Carson Wan Carson Wan Colleague at Webex Hefei, Anhui, China, China View → AS Abijeet Sing Abijeet Sing Colleague at Webex San Francisco, California, United States, United States View → SS Susan Shen Susan Shen Colleague at Webex Tianjin, China, China View → JW Judith Wright Judith Wright Colleague at Webex Santa Clara, California, United States, United States View → DS Dave Shipman Dave Shipman Colleague at Webex Alton Bay, New Hampshire, United States, United States View → NS Nanditha S S Nanditha S S Colleague at Webex Bengaluru, Karnataka, India, India View →
2 education records

Crystal Shan education

Bachelor Of Engineering - Be, Landscape Architecture, National Scholarship Recipient (Top 1% )

Beijing Forestry University

IFLA-Asia-Pacific Region Student Design Competition Top 10.

FAQ

Frequently asked questions about Crystal Shan

Quick answers generated from the profile data available on this page.

What company does Crystal Shan work for?

Crystal Shan works for Webex.

What is Crystal Shan's role at Webex?

Crystal Shan is listed as Lead Product Designer - AI Agent Studio at Webex.

Where is Crystal Shan based?

Crystal Shan is based in San Francisco Bay Area, United States, United States while working with Webex.

What companies has Crystal Shan worked for?

Crystal Shan has worked for Webex, Amesite, Careerengine, Aptiv, and Digital Society School.

Who are Crystal Shan's colleagues at Webex?

Crystal Shan's colleagues at Webex include Simohamed Elkhattabi, Timo Horn, Shikha Vashishtha, Rahul Sharma, and Carson Wan.

How can I contact Crystal Shan?

You can use AeroLeads to view verified contact signals for Crystal Shan at Webex, including work email, phone, and LinkedIn data when available.

What schools did Crystal Shan attend?

Crystal Shan holds Master Of Science (Ms), Human Computer Interaction, 3.91 from University Of Michigan - School Of Information.

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