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Crystal S. Email & Phone Number

Technical Support Manager at HID
Location: Roanoke, Virginia, United States 10 work roles 4 schools
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✓ Verified May 2026 3 data sources Profile completeness 86%

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Current company
HID
Role
Technical Support Manager
Location
Roanoke, Virginia, United States
Company size

Who is Crystal S.? Overview

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Quick answer

Crystal S. is listed as Technical Support Manager at HID, a company with 2568 employees, based in Roanoke, Virginia, United States. AeroLeads shows a matched LinkedIn profile for Crystal S..

Crystal S. previously worked as Escalation Manager at Hid Global and Technical Support Engineer II at Hid Global. Crystal S. holds Bachelor Of Science Business Administration, Information Technology Management from Western Governors University.

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Email format at HID

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HID

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Profile bio

About Crystal S.

 Qualified Technical Support Customer Facing Specialist with software support and customer service experience. Provides comprehensive technical product support for mechanical and electronic locking solutions.  Adept at engaging customers by identifying issues and streamlining steps to effectively resolve technical issues.  Practiced troubleshooter with excellent diagnostics and repair abilities, strong attention to detail and methodical approach.  Experienced multi-platform software user.  Boosts system performance by thoroughly evaluating and correcting different hardware and software issues. Meticulous Assembler proficient in blueprint reading and interpretation.  manufacturing/technical/customer care professional with fifteen plus years’ experience in assembly production, inspection, training, supervision, analyzing blueprints and technical specifications Provide technical support (phone, online, video, remote login) for Medeco internal and external customers specializing in the fast growing Intelligent Key product lines as well as Mechanical product lines

Current workplace

Crystal S.'s current company

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HID
Hid
Technical Support Manager
austin, texas, united states
Website
Employees
2568
AeroLeads page
10 roles

Crystal S. work experience

A career timeline built from the work history available for this profile.

Technical Support Manager

Current
Hid

Austin, Texas, United States

Jun 2023 - Present

Escalation Manager

Austin, Texas, United States

Feb 2022 - Jul 2023

Technical Support Engineer Ii

Austin, Texas, United States

Primary objectives are to troubleshoot, reproduce and resolve technical customer issues within the IAMS Business Segment.

Mar 2021 - Mar 2022

Technical Support Specialist

Medeco Security Locks

United States

Support and troubleshoot Medeco, Arrow and ASSA products.

Mar 2018 - Mar 2021

Intelligent Key Systems Coordinator

Medeco Security Locks

Position was created to bring 4 different job roles into one role in July 2014. Primary roles, Order entry and Factory software design, advanced customer support and liaison between different departments of the business. Job duties, verifying all order requirements are meet including all necessary documentation is in place. Training and assistance to.

Jul 2014 - Mar 2018

General Operator

Medeco Security Locks
  • Began as a temporary Employee and was later hired on as a full time employee in July 2012. Primary work areas include Electronic Assembly and Dead bolt assembly. Both areas require appropriate work related PPE. The.
  • Soldering- pull through and surface mount on small Circuit boards for Electronic lock/key assembly
  • Tumble pin setting of high security locks
  • Static free work area( use of wrist strap)
  • Operation of a laser engraver for keys and cylinder markings.
  • Programming of electronic locks and keys
Mar 2012 - Jul 2014

Technical Support Specialist

Roanoke, Virginia Area

Mar 2018 - Mar 2021

Pultrusion Inspector I

Roanoke, Virginia Area

  • Ensure the fiberglass product meet both internal quality and customer expectations on every piece that came off the production line. Beginning at the set up process of the line running all the way to the packing and.
  • Operating various saws and drills
  • Gauging using pin, plug, slip and drop gauges and calipers as well as special gauges
  • Weigh waste on electronic scales
  • Use of acetone and IPA for cleaning resin
Apr 2012 - Aug 2012

Senior Assembler

Roanoke, Virginia Area

  • Assembly processes completed for the production of Government and Commercial grade Night Vision goggles. Ability to complete multiple processes by assembling products within predetermined daily specifications..
  • Operation of Hydrogen Ovens, Bake ovens, Mitutoyo Data Equipment, drying rack ovens,
  • Clean Room procedures and specs, including cleaning and full gowning processes.
  • United states Government Security Clearance
  • Lean/Six sigma Greenbelt Certified (Value Based Lean Six Sigma)
May 2009 - Jan 2012

Supervisor-Assembler

South Star Corporation

Elliston, Virginia

Assembled wiring harnesses for Thomas built buses, Volvo truck, John Deere tractors, and other companies that use wiring gathers assemblies for their products. Supervised 3-6 employees and produced products for 30 external customers.

Feb 1999 - Feb 2009
Team & coworkers

Colleagues at HID

Other employees you can reach at hidglobal.com. View company contacts for 2568 employees →

4 education records

Crystal S. education

Bachelor Of Business Administration - Bba, Business Administration/Management Minor Homeland Security

High School Diploma, Cosmetology/Cosmetologist, General

Blacksburg High School
FAQ

Frequently asked questions about Crystal S.

Quick answers generated from the profile data available on this page.

What company does Crystal S. work for?

Crystal S. works for HID.

What is Crystal S.'s role at HID?

Crystal S. is listed as Technical Support Manager at HID.

Where is Crystal S. based?

Crystal S. is based in Roanoke, Virginia, United States while working with HID.

What companies has Crystal S. worked for?

Crystal S. has worked for Hid, Hid Global, Medeco Security Locks, Medeco, and Tecton Products.

Who are Crystal S.'s colleagues at HID?

Crystal S.'s colleagues at HID include Ahmad Muzzammil Selamat, Michał Madeja, Venkatesh Vrh, Ulyses Sanchez, and William Häggqvist.

How can I contact Crystal S.?

You can use AeroLeads to view verified contact signals for Crystal S. at HID, including work email, phone, and LinkedIn data when available.

What schools did Crystal S. attend?

Crystal S. holds Bachelor Of Science Business Administration, Information Technology Management from Western Governors University.

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