- Investigate and resolve issues for VIP customers when their accounts require assistance of the Risk & Fraud team- Perform detailed risk analysis of all aspects of a player's account- Deliver high-quality, prompt service to resolve customers complaints/issues in relation to Risk & Fraud matters- Communicate efficiently and professionally with BetMGM’s VIP team regarding player issues- Review identity documents- Ensure VIP withdrawals are processed accurately and quickly- Adhoc tasks and projects as required by the Team Leader, Supervisor or Manager

- Investigate accounts raised by on-going Risk procedures; for example from the Risk Alerts and Fraud Reports- Perform detailed risk analysis of all aspects of a player’s account- Deliver total quality service and to resolve customers complaints/issues in relation to risk matters- Ensure all emails are responded to in a timely manner- Review identity documents- Ensure all withdrawals are processed accurately as requested by the player on a daily basis- Deal with the various Risk Alerts- Analysis of daily Risk Management reports- Additional Adhoc tasks and projects as required by the Team Leader, Supervisor or Manager

Shipping & Delivery specialist

Sales Quota Sales Leadership Customer Service Operational Support Sales Performance Analysis Team Development Promotions and Marketing Communication Compliance Problem-solving Team Collaboration