 Accountable for the oversight and delivery of the resourcing strategy in the Americas region (US, Canada, Mexico, LATAM, and Brazil) including achieving the agreed target recruitment numbers Established and manage a high performing Talent Acquisition (TA) team of 8 Talent Acquisition Partners, Specialists, and Coordinators Responsible for the career development and the performance management of TA team ensuring team delivers against agreed KPI’s Own the global stream recruitment process and embed a consistent approach to recruitment across geographies (i.e. recruitment system usage, assessment and selection methods, and the use of tools and templates across all geographies) Ensure agreed policies, processes and one-BSI culture is embedded across the end-to-end talent acquisition process from planning for roles to on-boarding new starters Provide clear communication and engagement of the strategy and status of performance to ensure successful delivery across the stakeholder groups for Americas (Leaders, Hiring managers, Finance, HRLT members, HR function, colleagues in TA, suppliers, external bodies etc). Support the development and the delivery of the 3-year Global Talent Acquisition strategy that responds to both short-term and long-term resource plans taking into account internal and external market influences Influence and collaborate with business leaders across the matrix organization, ensuring the regional requirements and stream requirements are accommodated with the resourcing strategy Participate in the planning, implementation, and training of a new global HRIS system (Workday) for BSI  Provide thought leadership into research, design and development of competencies, assessment centers, selection processes and attraction methods Continually review and develop best practice recruitment standards, procedures and tools and work with HR Operations to ensure they are adopted and embedded across the region

 Manage and execute diverse recruitment process Partner with senior leaders to develop talent acquisition strategies and hiring plans focusing on diversity Research and develop recruiting leads Assess candidates to ensure qualification match, cultural fit and compatibility Conduct confidential interviews, follow-up references and check credits Offer guidance and facilitate the negotiation process through to its completion Launch innovative marketing campaigns to attract and fill executive positions in hard to fill markets  Conduct market analysis and provide expertise in the market  Created and implemented effective marketing plans which include online advertisements, email broadcasts, direct mail, cold calling and social media strategies  Collaborated with Account Managers of LinkedIn, Indeed, and CareerBuilder to analyze and optimize recruitment campaigns  Redesigned recruitment marketing materials  Strengthen and enhance employer brand

 Manage full cycle recruiting efforts to include posting positions internally and externally, searching resume databases, reviewing resumes, screening applicants, coordinating and conducting interviews, presenting and negotiating offers for non-exempt and expempt positions including but not limited to Registered Nurses, Physicians, Corporate, and Senior Management positions Implement search strategies for candidate generation and sourcing activities, including but not limited to advertisements, cold and warm calls, referrals, mailings and attendance at receptions and conventions Assist in the coordination of future workforce planning needs to ensure acceptable staffing levels at assigned program locations  Manage special projects as needed to improve the overall functionality of the recruitment department  Coordinate and host Job Fairs

 Guide Hiring Managers through recruiting and talent selection while providing market insight and education Identify key behavioral and technical competencies that drive success, share recruitment sourcing strategy, and set expectations around process and timeline Drive the recruitment process in order to improve quality, reduce turnover, increase skills match, and reduce time to fill Conduct behavioral interviews using behavioral-based competency talent selection methods Travel to Client facilities and host Job Fairs as needed  Accountable for managing individual and IBM Global Delivery Center’s daily production through applicant tracking system  Review, analyze, mentor and coach support teams to ensure recruiting goals are being met Meet weekly/monthly/quarterly production goals 

 Recruited, built, trained and managed a nationwide network of Registered Nurse auditors  Interviewed, negotiated offers, verified references and provided ongoing support to new hires Monitored, managed and forecasted audit coverage in order to meet monthly and yearly goals  Generated and presented weekly progress reports, analyzed results, troubleshot problem areas, and recommended solutions Coordinated with contractors to ensure all activities were carried out in accordance with project commitments and objectives  Deployed several in house tracking and scheduling systems to maximize network capacity and growth

 Led the restructuring of business procedures to increase daily productivity and success rate of quarterly external audits  Versed in management of differing opinions and perspectives in volatile environments  Supervised behavior modification in individual and small group settings for those 10 to 60 years old Developed orientation materials and facilitation structure for new clients and partners Played integral role in comprehensive assessments of families and organizations Created and maintained accurate records of treatment for up to 20 clients weekly

 Consulted and developed partnerships with various professionals to analyze and design improvement plans Attended meetings and conferences to discuss operating programs, organization, technical problems and ensure effective communication and program progress Designed and oversaw implementation of sustainability models for continuous improvement after dissolution of service  Administered professional clinical services to teenagers and their biological and foster families to promote optimal mental health and well-being  Provided clients with interpersonal and intrapersonal experiences with opportunities to achieve growth and learn through community interventions and activities  Delivered emergency intervention and coaching to include 24/7 on-call crisis services to families

 Managed a caseload of 20-25 couples and families while providing a minimum of 15 clinical contact hours weekly Maintained accurate files and provided baseline and quarterly assessments addressing client’s needs and assisted them in establishing and achieving short and long term goals  Trained new therapists on the procedures of the mental health department  Provided strategic individual, couple, and family therapy to client’s impacted by HIV/AIDS, substance abuse, sexual abuse, physical abuse, family court, and/or the criminal justice system utilizing systemic treatment Constructed diagnostic impressions and individualized treatment plans for caseloads incorporating coordination of resources