As a Settlement Advisor, I cultivated relationships with insurance adjusters, injured employees, and legal staff while delivering service education to drive sales growth while generating weekly caseloads. Furthermore, I conducted staff training, coaching, and mentorship via tailored communications.Following is a short list of some of my accomplishments within this position:♦Oversaw account and case management for ~450 accounts, aligning cross-functional parties to close settlements of worker's compensation cases at 120% over quota.♦Drove brand awareness of company services via client visits, settlement conference attendance, and client outreach, driving a 50% increase in strategic account referrals.♦Led the development and implementation of Standard Operating Procedures (SOPs) and job aids to streamline operations for the Settlement Advisor team.

In this role, I directed daily operations for a cross-functional team of 20+ staff, driving internal efficiency via SOP development, employee metric implementation, and positive working culture development. As such, I oversaw staff training and development to build knowledge. Following is a short list of some of my accomplishments within this position: ♦ I held approval over all hiring and termination decisions to build a top-tier team.♦ I performed data analysis to identify process improvements, implementing new workflows that reduced costs by 50% and order processing time from 72 to 2 days. ♦ I led efforts to drive a reduction in prior authorization backlog from 20,000 to 600 within 60 days; reduced insurance verification timeframes from 5 days to 24 hours.

As Verification Supervisor, I developed and implemented new processes for quality assurance and medication pre-approval processes while monitoring operations to ensure regulatory compliance.Following is a short list of some of my accomplishments within this position: ♦ I managed recruitment, hiring, training, and development for 13 staff to build a top-performing team focused on results and goal achievement. ♦ I led the implementation of a new reporting metric for staff evaluation that drove awareness of team production capabilities. ♦ I successfully led teams to exceed quality and production objectives by 12%+ for 10 consecutive quarters while setting new records for 200+ items processed daily.

In this role, I ensured regulatory compliance with compensation regulations while driving revenue growth, metric achievement, call volume, and quality assurance.Following is a short list of some of my accomplishments within this position: ♦ I achieved 100% on all quality audits while managing 700+ accounts as Senior Claim Resolution Specialist from February 2012 to February 2014.♦ I conducted staff training for 12 staff while playing a key role in performance evaluations as a Senior Verification Coordinator from June 2008 to February 2012.

Bookkeeping for an automotive paint and equipment supply company including all administrative duties. Balanced ledger book daily and made timely payment on all expenses. Maintaining inventory, daily deposits, running monthly and annual customer statements. Would assist with stock and shipment breakdowns in addition to mixing paint based on vehicle specifications.