Crystal W. Email & Phone Number

Houston, Texas, Us

Identify opportunities throughout the various legal teams and implement powerful time-saving, cost effective solutions from automated scripts, applications, robotic processes, system monitoring to reports and dashboards. Creation, enhancement and maintenance of new and existing legal robotic processes, in which 2 specific processes pertaining to Legal Hold Management Lifecycle have been published for patent US12050554B2/US20210406219A1Automate database queries, manipulation and calculation of data, publishing, exporting and distribution of numerous reports, document generation, financial/budget vs actuals data. Design and implement bi-directional interface between Passport and iManage for automated workspace creation for new matters and workspaces for Legal File Repository. Created scripts and templates to migrate SharePoint, network share and personal data from for 6 Business Units across the globe into organized and secure iManage workspaces. Designed and implemented a covert method of automating the silent (in-place) holds on behalf of Compliance & Ethics team to feed data to LHO system, Security & Compliance Center, Custodian Tracking System and iManage. Administer, support and maintain Legal Systems including WK ELM Passport, Exterro Legal Hold Order System, Custodian Tracking System, SSRS, Power BI, iManage, SharePoint

Houston, Texas, Us

Using Microsoft System Center Orchestrator Runbooks, Powershell, node.js, Azure Automation, or any other integrations from inside or outside technology, I create business processes that cross technological planes and silos to automate interfacing between two or more unrelated applications and/or business tools. Robotic Process Automation initiatives involving the creation of tools for eDiscovery automation, SAP integration (vb scripting), SQL queries, Excel automation and website scripting. Using modular Runbooks and ServiceNow integration, UIPath, and numerous automation activities execute saving countless hours/execution. Typical projects include the automation of: batch scripts (API/web services), compliance requirements, provisioning/deprovisioning, incident/change management, heavy ServiceNow integration for commodity requests, SharePoint (CSOM)/O365. Azure experience used for high availability projects. PowerApps custom application development for attestation tools. Digi, cellular modem and firewall automation via programming (SSH/ALEOS), password changes, rule audit automation. Collaborated with AT&T to migrate 6,800 cell modems during divestiture, saving the company over $160,000 and mileage from necessity to drive to well sites and manually program devices. Re-licensed over 25,000 O365 users from direct managed licensing to AD group managed licensing with no business impact using Powershell scripting and Microsoft Orchestrator. Custom tool development in node.js for AD group management that includes security and auditing to conquer limitations with existing tools. Heavy powershell cmdlet usage for Microsoft Security and Compliance Center for automation of Litigation Holds (Compliance Case Hold), exchange litigation hold management. Responsible for engineering, architecting or enhancing over 56 automation projects, tools or scripts from inception to lessons learned. Agile Project Management

Houston, Texas, Us

Provide 24x7 batch operations support of business critical Control-M scheduling and monitoring environment. Proactive testing, troubleshooting, and monitoring to ensure reliable operations. Patch and upgrade Enterprise Manager, Server, agent and GUI components where needed. Collaborate effectively with teams including web app, SAP, Informatica and other critical systems to manage impact of planned and unplanned system interruptions. Create and publish custom reports using SSRS to clients. Communicate pertinent outage management/information and procedures to customers and staff Coordinate the security administration for the Control-M environment and the other tools used by the team as well as develop and maintain team tools, procedures and process documentation Liaison for customer project planning and execution as well as coordinator for new environment requirements including assistance with consultation, installation, troubleshooting and implementation. Provide custom tools for customers to convey job scheduling requirements. Created, tested and implemented Disaster Recovery plan for Control-M EM and Data Centers. Coordinated, planned and managed BMC Control-M version 8 implementation - Successfully upgraded from version 7 to 8, from AIX to Linux hosts as well as Oracle version upgrades for Control-M Enterprise Manager and 6 Control-M Server Datacenters with no business impact. Using SCOrch Runbooks, automated Control-M alerts to Netcool/OMNIbus as events used to create ServiceNow incidents.

Houston, Texas, Us

Lead: Oversee team, while managing escalated issues. Training analysts when educational opportunities arise. Communicating issues and updating knowledge center articles to benefit team. Ensuring proper staffing at all times to accomodate call volume. Sharepoint Subject Matter Expert (SME)Webcast/Live Media Subject Matter Expert (SME). Operational Lead Fill-in: include ticket escalation, management, and routing. Servicedesk support: Sharepoint, SAP, Exchange, Active Directory, VPN/wireless, SMS software distribution. wide variety of various applications, Blackberry / RSA SecurID issues.Received numerous accolades for outstanding customer service.

Irvine, Ca, Us

Tier 2 Helpdesk support for Sprint/Nextel.Supported many advanced devices including wireless aircards, Blackberrys, and Pocket PC's before the iPhone era.Served as escalation point for complex technological problems all while delivering award winning customer service.

Bachelor Of Science (Bs), Information Technology

Aa/Itn, It/Networking