Crystal Willig Email & Phone Number

Overland Park, Kansas, United States

Overland Park, Kansas, United States

● Effectively reconcile assigned accounts in a timely manner. ● Research and prioritize wire transfers & requests daily. ● Work closely with Closers performing funding requests, internal account transfers , and wires within required time frames. ● Monitor Auto Draft Emails- Interpreting all ACH related issues, providing solutions while understanding the workings of Citrix- Strategy. ● Cross Trained within Loan Accounting to assist as needed. Training included ACH Returns, Check Register, File Processing, payment returns, servicing transfers, Green Screen understanding, Reconciling multiple accounts for backups as needed.

Overland Park, Kansas

Analyze and interpret real estate commercial documents for over 56 different lenders and types of loan servicing and lending. Including Freddie, Fannnie, GNMA. Consultant between Lenders, Servicer's, and Account Managers to serve as an effective liaison between multiple lines of business. Perform quality control audits, track and monitor performance and accuracy. Establish training protocols and oversee training as needed.Correspondent for all loan transfers, increasing efficiency, as well as updating procedures with clients.

Primary Caregiver┃10/2008-09/2015Parent Teacher League President, Messiah Lutheran School ┃2014-2016Responsible for maintaining a $30,000 annual budget, highly successful at organizing multiple events and fundraisers to raise awareness and funds for school activities. Fundraiser Donation Coordinator, Messiah Lutheran School┃2014-2016Chairman of Donations Committee for the school's annual fundraiser. Securing over 100 donated items for the silent and live auctions, consistently increasing donations up to 30% YOY

Lees Summit, Mo

Branch Manager┃08/2006 - 10/2008Effectively managed a 3 employee local branch in an economically challenged demographic area – producing a significant reduction in past due accounts while growing income and reducing expenses. Processed unsecured loans up to $30,000, real estate loans 90% LTV or lower, and secured loans up to $45,000. Supervised and mentored financial loan offers, creating a collaborative and high-functioning team environment. Serviced accounts including payments, solicitations, and collections. Analyzed monthly financial performance reports, reported results internally and updated individual staff goals to reduce delinquent accounts, increase average loan size, and expanding insurance sales. Financial Loan Officer┃05/2005- 05/2006Performed underwriting on new applicants, including data input/write up, credit analysis, and income verification.Completed a 25 Month Manager Trainee Program in 12 months Life and Health Insurance Certification 2005-20009