Who is Crystal Yarn? Overview
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Crystal Yarn is listed as Account Specialist at Entrust, based in Lithonia, Georgia, United States. AeroLeads shows a matched LinkedIn profile for Crystal Yarn.
Crystal Yarn previously worked as Manager/Supervisor at Kellyconnect | Contact Center Solutions and Quality Assurance Coach at Kellyconnect | Contact Center Solutions. Crystal Yarn holds Associate Of Applied Science, Computer Information System from Davenport University.
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Email format at Entrust
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Entrust
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Profile bio
About Crystal Yarn
Dedicated supervisor with over 5 years experience in leading teams, exceeding expectations that are set, and executing results. Efficient in performing monthly reviews on multiple team members and discussing KPI strategies with senior management. Focused on building solid working relationships with each staff members, providing outstanding customer service, and helping improve procedures based on customer feedback.
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7 roles
Crystal Yarn work experience
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Account Specialist
Current
Aug 2023 - Present
Manager/Supervisor
Training, coaching, and leading advisors to provide the best customer service support Assisting advisors with difficult calls and customer issues in real time via Microsoft teams Work with operation management to identify trends and establish goals to help the call center meet KPI's and metrics Review customer surveys, evaluate and modify advisor behaviors that cause the customer to give them a dissatisfied survey Complete a performance review and develop performance improvement plans for each advisor Maintained a top 90% customer satisfaction survey Evaluated data to identify trends and determine customer service needs. Implemented innovative service strategies to improve customer experience and engagement. Lead weekly team meetings to review performance, set targets and motivate staff
Jun 2019 - Sep 2023
Quality Assurance Coach
Determined quality department standards, practices, and procedures. Applied coaching techniques and tools to support managers and team members in improving performance.Implemented new quality assurance and customer service standards. Listen, grade and evaluated interactions between advisors and customers to assess personnel performance.
May 2018 - Jun 2019
Technical Support Specialist
Assisted customers with initial setup of iOS devices, and assisted with billing inquires when applicable.Broke down and evaluated user problems using test scripts, personal expertise, and probing questions.Remotely removed malware and other threats from laptops and desktop systems.Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.Explained technical information in clear terms to promote better understanding for non-technical users.Documented support interactions for future reference.
Aug 2017 - May 2018
Master Stylist
Self-Employed
Jul 2014 - Jun 2020
Customer Service Manager
Greet, acknowledge, and assist customers with placing orders to ensure a satisfactory experienceDocument all call information according to standard operating procedures in different CRM applicationsTake supervisor calls and use all resources to resolve the customer issues, with customized customer support.Updated any existing customer information that the previous agent who opened the case did not includeEducate customers about policy and returnsClose a minimum of 25 cases a day to resolve customers issues such as reward, damaged items and orders not received.Reset Passwords and make sure customer can get into their accounts successfullyReissues expired coupons and gift cards
Oct 2015 - Feb 2017
1 education record
Crystal Yarn education
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Davenport University
FAQ
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What company does Crystal Yarn work for?
Crystal Yarn works for Entrust.
What is Crystal Yarn's role at Entrust?
Crystal Yarn is listed as Account Specialist at Entrust.
Where is Crystal Yarn based?
Crystal Yarn is based in Lithonia, Georgia, United States while working with Entrust.
What companies has Crystal Yarn worked for?
Crystal Yarn has worked for Entrust, Kellyconnect | Contact Center Solutions, Self-Employed, and Sitel.
How can I contact Crystal Yarn?
You can use AeroLeads to view verified contact signals for Crystal Yarn at Entrust, including work email, phone, and LinkedIn data when available.
What schools did Crystal Yarn attend?
Crystal Yarn holds Associate Of Applied Science, Computer Information System from Davenport University.
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